Printed from https://fyi.org.nz/similar/request/31408-contact-centre-performance-tenancy-services on July 23, 2026 17:59

Requests similar to 'Contact centre performance - Tenancy Services'

Official Information Act request -0 Immunisation Advisory Service phone line (0800 28 29 26)
Request sent to Health New Zealand by Bruce Jones on .
Partially successful.
Under the Official Information Act, I request information relating to the Health New Zealand immunisation information line 0800 28 29 26 (available...
Call centre wait times
Response by Inland Revenue Department to Cody C on .
Successful.
[IN CONFIDENCE RELEASE EXTERNAL] Good morning, Please find a response to your recent OIA request regarding Inland Revenue’s call centre and online...
Number of Work and Income contact centre calls abandoned due to wait times
Request sent to Ministry of Social Development by Don Thompson on .
Partially successful.
Your Work and Income contact centre uses a system that filters out callers to some phone queues when call wait times are longer than 80 minutes. Thi...
Mental Health Crisis Services, Workforce, and Suicidology (2015–2025)
Request sent to Ministry of Health by SPENCER JONES on .
Long overdue.
To: Te Whatu Ora – Health New Zealand Cc: Manatū Hauora | Ministry of Health; Suicide Prevention Office; Te Hiringa Mahara – Mental Health & Wellbein...
Software Utilisation, Costs, and Future Capabilities in NZ Police Operations
Response by New Zealand Police to Sam Redmond on .
Awaiting classification.
Tēnā koe Sam                                    Please find attached the response to your Official Information Act request, received by New Zealan...
Ministerial Monthly DIA Briefings for Q3 2025, LIS Updates and Targets / SLAs Info
Response by Department of Internal Affairs to R B on .
Partially successful.
Kia ora,   Please find the attached response to your information request.   Ngā mihi   Linda   Linda Anderson | Advisor Official Corres...
National Communications Centres Information
Response by Fire and Emergency New Zealand to Steven on .
Successful.
Tēnā koe Steven   Please find attached correspondence from Fire and Emergency New Zealand | Whakaratonga Iwi.   Ngā mihi,   Information Re...
Cancer Incidence, Stage at Diagnosis, Delays, and Mortality Trends (2015–2025)
Response by Ministry of Health to SPENCER JONES on .
Long overdue.
Kia ora Spencer Health NZ received two requests for information from you on 2 December 2025. One was focussed on Mental Health and the other relatin...
Call wait Time
Response by Ministry of Social Development to T Barnett on .
Successful.
Tçnâ koe T Barnett,   Please find attached the Ministry’s response to your Official Information Act request.     Nâ mâtou noa, nâ   Offi...
Aulturally Arranged Marriage
Response by Ministry of Business, Innovation & Employment to Uma Tatikonda on .
Successful.
Kia ora Uma,   Please find attached the response to your Official Information Act request.     Ngā mihi Babitha   BUSINESS MANAGEMENT...
Records relating to application for funding 2020
Response by Waikato Regional Council to Wendy Pond on .
Partially successful.
Good afternoon Wendy   Please find attached Council’s response to your request for information.   Kind regards   Jennie Jennie Cox​  |  ST...
Summary statistics of Births Deaths and Marriages contact center operations
Response by Department of Internal Affairs to Mike on .
Successful.
Kia ora Mike   Please find attached the response to your Official Information Act Request.   Ngā mihi   Huey Lim| Advisor Official Corresp...
Random Contactless Payments Deductions / Extremely Poor Handling from AT Hop Staff
Request sent to Auckland Transport by James Welsh on .
Information not held.
I am writing with concerns about the inability to process refunds through the "Contactless Payment" system in a reasonable time-frame, and what effo...
delivery issues during Covid
Response by New Zealand Post Limited to Jon Dow on .
Partially successful.
Dear Jon    Thank you for your Official Information Act request received on 13 May 2020.    You have asked us the following questions:     ...
Sustaining Tenancies Framework Removal: Tenancy Terminations, Section 55A Notices, Rent Debt Actions, and Ethnicity Data (March 2024 to Present)
Response by Kāinga Ora–Homes and Communities to Jacqueline Paul on .
Successful.
Tçnâ koe , Please find attached the response to your OIA request to Kâinga Ora - Homes and Communities.      Ngâ mihi, Kâinga Ora - Ministerial...
Tenancy services helplines 0800 836 262
Response by Ministry of Business, Innovation & Employment to Yilei Xie on .
Successful.
Kia ora   Please see attached our response to your request for information under the Official Information Act 1982. Ngā mihi nui, Ministerial Se...
Doctors Are Leaving. Patients Are Waiting in Corridors. What Does the Minister Simeon Brown Know?
Request sent to Simeon Brown by Dr AO on .
Awaiting classification.
This request is made under the Official Information Act 1982. While this request draws on shared concerns raised by doctors currently working in t...
Radiology, Pathology & Oncology Workforce Shortages (2018–2025)
Request sent to Ministry of Health by SPENCER JONES on .
Long overdue.
To: Te Whatu Ora – Health New Zealand Cc: Te Aho o Te Kahu – Cancer Control Agency; Manatū Hauora – Ministry of Health Via: FYI.org.nz Date: [Insert...
Call wait times
Response by Ministry of Social Development to Nikau W. on .
Successful.
Tçnâ koe W Nikau   Please find attached the Ministry’s response to your Official Information Act request.   Nâ mâtou noa, nâ   Official In...
Call Centre statistics.
Request sent to Ministry of Social Development by Carl Wiggin on .
Awaiting classification.
I wish to see statistics on calls taken and calls abandoned and other related numbers. I have seen many reports of the system being overwhelmed an...
AT Local South Auckland
Response by Auckland Transport to Damian Light on .
Successful.
Kia ora Damian    I’ve attached the official information you asked for   On 27/10/2021 you asked for information about AT Local being launched...
Minutes of Meetings with Officials from Treasury
Response by Toka Tū Ake – Natural Hazards Commission to Jake Preston on .
Partially successful.
Dear Mr Preston   Information request Please find attached the first part of our response to your information request.   Regards   Andre...
Total number of calls per week to immigration call centre requesting an update on timeframe for issuing of their visa
Request sent to Ministry of Business, Innovation & Employment by Warren Hurst on .
Awaiting classification.
I assume your call centre uses 'wrapup' codes to track what people are calling about. Can you tell me please the number of calls the call centre...
PIB and PIB Adjudication volumes and processes
Response by New Zealand Police to J A Harris on .
Awaiting classification.
Tēnā koe J A                                   Please find attached the response to your Official Information Act request, received by New Zealand P...
Cardiology, Stroke & Acute Medical Services (2018–2025)
Request sent to Ministry of Health by SPENCER JONES on .
Long overdue.
To: Te Whatu Ora – Health New Zealand Cc: Manatū Hauora | Ministry of Health; Te Whatu Ora National Cardiac Network; National Stroke Network Via: FYI...