Call centre wait times
Cody C made this Official Information request to Inland Revenue Department
The request was successful.
From: Cody C
Dear Inland Revenue Department,
Please provide the following information for the past 12 months, by month, for the call centre:
Average wait time
Max wait time
Number of calls abandoned in queue
Number of system disconnected calls (if different from abandoned)
Number of calls
Please provide the following information for the past 12 months, by month, for the messaging feature online:
Average wait time
Max wait time
Number of messages
Yours faithfully,
Cody C
From: oia
Inland Revenue Department
[IN CONFIDENCE RELEASE EXTERNAL]
Good morning,
Please find a response to your recent OIA request regarding Inland
Revenue’s call centre and online messaging statistics for the past 12
months, received on 12 November 2021.
Kind regards,
Governance & Ministerial Services
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