Printed from https://fyi.org.nz/request/17542-call-centre-wait-times on April 26, 2024 15:15

Call centre wait times

Cody C made this Official Information request to Inland Revenue Department

The request was successful.

From: Cody C

Dear Inland Revenue Department,

Please provide the following information for the past 12 months, by month, for the call centre:

Average wait time
Max wait time
Number of calls abandoned in queue
Number of system disconnected calls (if different from abandoned)
Number of calls

Please provide the following information for the past 12 months, by month, for the messaging feature online:

Average wait time
Max wait time
Number of messages

Yours faithfully,

Cody C

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From: oia
Inland Revenue Department

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Attachment 22OIA1416 response Cody C.pdf
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[IN CONFIDENCE RELEASE EXTERNAL]

Good morning,

Please find a response to your recent OIA request regarding Inland
Revenue’s call centre and online messaging statistics for the past 12
months, received on 12 November 2021.

 

Kind regards,

Governance & Ministerial Services

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