National Communications Centres Information
Steven made this Official Information request to Fire and Emergency New Zealand
Currently waiting for a response from Fire and Emergency New Zealand, they must respond promptly and normally no later than (details and exceptions).
From: Steven
Dear Fire and Emergency New Zealand,
I am a New Zealand Citizen.
With information leading to show consistent short staffing levels and concern across the Fire and Emergency New Zealand Emergency Communications Centres, I am writing to request information on the number of calls that are being left unanswered, and information about the software used, staffing numbers and financial reports by Fire and Emergency New Zealand.
1) Please provide statistics or a report on the number of missed, unanswered or abandoned/dropped calls that are presented to the Fire and Emergency NZ Communications Centres, for the last 12 months (or financial year).
This information should be broken down by non-emergency and emergency calls, and by operating centre (Northern, Central and Southern).
2). Does the Communications Centres use the same “Miice” or “Solidus” software as New Zealand Police and St John Ambulance?
3). Are emergency and non-emergency calls recorded or stored in any servers, databases, software or hardware. If so, what is the time period these are kept for?
4). Does the software used by Fire and Emergency include desktop messaging between staff and/or management?
5). What is the current total number of staffing employed in the Communications Centres? What is this per centre? What is this broken down by staff rank and/or position?
6). What is the minimum staffing requirements for the Communications Centre? Is this a national number or is it by centre?
7). Is there any consideration or planning by Fire and Emergency NZ to recruit more staff into the Communications Centre to alleviate the constant short staffing?
8). Please provide a financial breakdown, by Centre, of annual budgets and operating costs for the last financial year.
9). If possible, please provide a financial breakdown for Communication Centre Managers, covering any travel, accomodation, meetings or other business expenses for the period between 01 Jan 2021 and 31 December 2023, broken down by year. There was a range of secondments during this timeframe which may have caused significant expense to the organisation.
I am happy to meet any requirements towards time extensions to allow for gathering the information requested.
Yours faithfully,
Steven
From: Official Information Requests
Fire and Emergency New Zealand
Tēnā koe Steven .
We write to acknowledge receipt of your information request, dated 18 June
2024.
Our commitment is to provide a response to your request as soon as
possible, and no later than 20 working days after the day it was received.
If we are unable to meet this timeframe, we will inform you promptly and
provide details regarding any extension required. Should clarification be
necessary for your request, we may reach out to you for additional
information.
The information you have requested may contain the names and contact
details of our staff or volunteers. Please let us know whether you require
these names and contact details. We may need to consult our people before
deciding whether we can release this information, and this may take a bit
more time. If we do not hear from you, we will assume that you do not
require their names and contact details.
Nāku noa, nā
Information Request Team
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From: Official Information Requests
Fire and Emergency New Zealand
Kia ora Steven
We refer to your four active request made via the FYI website which we
summarise as:
o Updated Cascade Plan and Station Tier List
o List of all ranked employees
o Information relating to Fire and Emergency Communications Centres; and
o Fire station developments which was a follow up to OIA request 10756
Section 12 of the Official Information Act 1982 (OIA) provides that
requests may only be made by:
· a New Zealand citizen or permanent resident
· a person who is in New Zealand
· a body corporate that is either incorporated in New Zealand; or
· a body corporate that has a place of business in New Zealand
We are unable to confirm if you meet the eligibility criteria based on
your request(s). To help us with this, can you please provide a copy of
any of the following so we can make a determination of your eligibility to
make a request under the OIA:
o a copy of your New Zealand passport
o a copy of your New Zealand driver’s licence; or
o a copy of a recent utility bill (or other documentation addressed to
you) that evidences your residential address in New Zealand
Please navigate to our website to find our official information request
email address (we’re unable to provide it here as the FYI website removes
them automatically).
Ngā mihi,
Information Requests Team
[1]Description: Cato Server:WORK IN PROGRESS:FENZ:FENZ_Assets:FENZ
Logos:FENZ logos _Supplied to FENZ:FENZ Logos png:FENZ Logo_CMYK.png
E: [2][FENZ request email]
W: [3]www.fireandemergency.nz
A: Fire and Emergency National Headquarters
Level 7, 42-52 Willis Street, Wellington Central
PO Box 2133, Wellington 6011
References
Visible links
2. mailto:[FENZ request email]
3. http://www.fireandemergency.nz/
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