Summary statistics of Births Deaths and Marriages contact center operations

Mike made this Official Information request to Department of Internal Affairs

The request was successful.

From: Mike

Dear Department of Internal Affairs,

Under the OIA, please provide:
- the number of calls to the Births Deaths and Marriages number (0800 22 52 52) between 1 and 24 february, by day, that were answered by a person (i.e. not resolved through the automated menu)
- the number of staff on duty by day
- the average handle time of calls by day
- the number of calls that were terminated by customers after waiting longer than 20 minutes

Yours faithfully,


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From: OIA
Department of Internal Affairs

Tçnâ koe Mike,

Thank you for your OIA request to the Department of Internal Affairs (included with this email)

The Department will provide its response to your request as soon as practicable and within twenty working days. The 20th working day is 24 March 2022

Please note that in cases where the Department’s response provides information that is identified to be of general public interest, the response may also be published on the Department of Internal Affairs website. If the Department publishes its response to your OIA request, all personal information, including your name and contact details, will be removed.

Nâku, nâ

Michelle Reed (she/her)  
Kaitohutohu Ârahi, te Ture Pârongo Ôkawa | Lead Advisor Official Correspondence 
Te Urûngi | Organisational Strategy & Performance
Level 6, 45 Pipitea St | PO Box 805, Wellington 6140, New Zealand |

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From: SDO Official Correspondence
Department of Internal Affairs

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Attachment OIA 2122 0589 Response.pdf
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Attachment OIA 2122 0589 Appendix A.pdf
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Kia ora Mike


Please find attached the response to your Official Information Act


Ngā mihi


Huey Lim| Advisor Official Correspondence
Te Pāhekoheko, Kāwai ki te iwi | Operations, Service Delivery and

Te Tari Taiwhenua  The Department of Internal Affairs
7 Waterloo Quay, Wellington





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