Call Centre statistics.
Carl Wiggin made this Official Information request to Ministry of Social Development
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From: Carl Wiggin
Dear Ministry of Social Development,
I wish to see statistics on calls taken and calls abandoned and other related numbers.
I have seen many reports of the system being overwhelmed and not accepting calls, “unfortunately we are experiencing high demand right now and can’t take your call. Goodbye.”
Do you have data around this?
How many people per day/week get the overload message?
How long people are on hold?
Average duration of a call?
Number of calls abandoned during waiting?
Yours faithfully,
Carl Wiggin
From: OIA_Requests (MSD)
Ministry of Social Development
IN-CONFIDENCE
Tçnâ koe Carl Wiggin
Thank you for your email received 9 July 2026, under the Official Information Act 1982. Your request has been forwarded to the appropriate officials at National Office to respond.
Ngâ manaakitanga,
Official Information Team | Ministerial and Executive Services
Ministry of Social Development
Our Purpose:
We help New Zealanders to help themselves to be safe, strong and independent
Ko ta mâtou he whakamana tangata kia tû haumaru, kia tû kaha, kia tû motuhake
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