Call wait Time

T Barnett made this Official Information request to Ministry of Social Development

Currently waiting for a response from Ministry of Social Development, they must respond promptly and normally no later than (details and exceptions).

From: T Barnett

Dear Ministry of Social Development,

I am a New Zealand citizen and reside in New Zealand

Under the OIA, I request a copy of the following

A copy of the stats regarding average wait times for this year (when calling MSD) and what MSD regards as an acceptable wait time.

Yours faithfully,

T Barnett

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From: OIA_Requests (MSD)
Ministry of Social Development

Tēnā koe T Barnett,


Thank you for your email received 11 October 2021, under the Official
Information Act 1982. Your request has been forwarded to the appropriate
officials at National Office to respond. 


The Ministry is focussing its resources on supporting New Zealanders
through COVID-19 by administering welfare support during this
unprecedented time.  Resources within our business units, where
information for OIA requests is drawn from, is limited or unavailable. 
Staff have been redeployed to assist the frontline with the processing of
welfare payments. As such, there may be a delay in you receiving a
response from the Ministry.


Thank you for your patience and understanding during this time. 


Ngā manaakitanga,


Official and Parliamentary Information Team | Ministerial and Executive

Ministry of Social Development


Our Purpose:
We help New Zealanders to help themselves to be safe, strong and
Ko ta mātou he whakamana tangata kia tū haumaru, kia tū kaha, kia tū




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