Printed from https://fyi.org.nz/similar/request/2590-customer-service-quality-measured-how?page=15 on July 28, 2026 09:36

Requests similar to 'Customer Service Quality measured how?' (page 15)

Partnership with NZUSA to prevent sexual violence
Response by Accident Compensation Corporation to David Farrar on .
Successful.
Dear Mr Farrar   Please find attached a letter of extension with regard to your Official Information Act request of 23 May 2018.   Yours since...
Dr Alastair Wilson (Senior Medical Advisor)
Response by Accident Compensation Corporation to Bruce Van Essen on .
Handled by post.
Dear Mr Van Essen   Thank you for your email of 8 February 2018, requesting the following information:   Please provide the below requested in...
Waiheke island work function cost
Response by Accident Compensation Corporation to E Parks on .
Refused.
Kia ora   Thank you for your follow up email below.    Due to the time that has passed since our initial response, we have decided to review our d...
Transference of ACC claimants to the Remote Claims Unit
Response by Accident Compensation Corporation to David Lawson on .
Awaiting classification.
Kia ora   Thank you for contacting ACC; this is an automatic reply to confirm we have received your email.   Depending on the nature of your r...
Contact by ACC regarding payment concerns to Whanganui District Council
Response by Accident Compensation Corporation to J Buckingham on .
Partially successful.
Kia ora From the claims that had received payments from the Whanganui District Council under the ERA, there was one phone conversation between ACC a...
Why does the ACC's Office of Complaints Investigator refuse to investigate?
Response by Minister for ACC to Lee M. on .
Long overdue.
Dear Lee M   Please find attached our response to your request under the Official Information Act 1982.   Yours sincerely   Government Ser...
Claim and claimant information that does not need to be saved and stored in EOS
Response by Accident Compensation Corporation to MRM on .
Awaiting classification.
Dear MRM I refer to our email dated 5 January 2017 asking you to provide more information to establish compliance with section 12 of the Official Info...
Dr John Lewis Collier - Hamilton Income and ACC Claimant Cases for years Jan 2010 - To date
Response by Accident Compensation Corporation to Anthony Jordan on .
Refused.
  Dear Mr Jordan   Thank you for your request regarding payments to a provider.   ACC is working on your request and will be in touch with yo...
Travel Expenses Dr John Lewis Collier - Hamilton
Response by Accident Compensation Corporation to Anthony Jordan on .
Refused.
  Dear Mr Jordan   Thank you for your request regarding payments to a provider.   ACC is working on your request and will be in touch with yo...
Claim Service Allocation
Response by Accident Compensation Corporation to Karl Bloxham on .
Partially successful.
Dear Mr Bloxham   Thank you for your request of 28 November 2018 seeking the following information:   I would like to requested the critiera t...
Email Redirection
Response by Accident Compensation Corporation to Scott on .
Partially successful.
Kia ora Scott Please find attached our response to your official information request dated 14 August 2023. If you have any questions about the respo...
Motorcycle Safety Advisory Council Members
Response by Accident Compensation Corporation to john luke on .
Successful.
Kia ora John,   Thank you for your email on 23 January 2023.    Due to the nature of your request, ACC’s OIA Services team is responding to it u...
ACC's definition of the named recognised branches of medicine
Response by Accident Compensation Corporation to David Lawson on .
Partially successful.
Dear Mr Lawson   Official Information Act request   Thank you for your email of 17 February 2017 requesting the following information under th...
Client/Claimant Information Storage
Response by Accident Compensation Corporation to Karl Bloxham on .
Successful.
Dear Mr Bloxham   Thank you for your email of 9 September 2018, requesting the following information:   Could you please provide the guidlines...
Diesel vs Petrol powered vehicles and their risk determination for registration
Response by Accident Compensation Corporation to Nitya Sharma on .
Successful.
Dear Ms Sharma   Please find attached ACC’s response to your information request.   Yours sincerely   Government Services           AC...
Corporation conduct to Cut/Pasting/Use in any way another claimants similar injuries or scans as evidence to urgue a case in another Claimants review with similar Injury(ies)
Response by Accident Compensation Corporation to Anthony Jordan on .
Successful.
Dear Mr Jordan   Please find attached ACC’s response to your Official Information Act request of 12 December 2017.   Yours sincerely OIA Ser...
Acupuncture Spending Breakdown
Response by Accident Compensation Corporation to Daniel Ryan on .
Successful.
Kia ora Daniel,   Thank you for your email of 08 August 2019 requesting information about ACC's spend on acupuncture. We will endeavour to respon...
Request for official information about ACC claims panels
Response by Accident Compensation Corporation to David Lawson on .
Partially successful.
Good afternoon Mr Lawson I acknowledge your request of 18 September 2017. Please note, we will respond to your request as soon as reasonably possible...
Number of claims for compensation from ACC by non-residents in New Zealand.
Response by Accident Compensation Corporation to J P Buckingham on .
Successful.
Dear Mr Buckingham Official Information Act Request Thank you for your email of 1 October 2018 requesting the following information:   I wish...
How many staff were made redundant during the next generation case management restructure
Response by Accident Compensation Corporation to Jennifer on .
Awaiting classification.
Kia ora   Thank you for contacting ACC; this is an automatic reply to confirm we have received your email.   Depending on the nature of your r...
Accidents by activity type - Rock Climbing and Cycling
Response by Accident Compensation Corporation to Mr Cliff on .
Awaiting classification.
Kia ora   Thank you for contacting ACC; this is an automatic reply to confirm we have received your email.   Depending on the nature of your r...
Request Polices, Manuals and Letters: Eligibility, Time Extensions, Treatment Injury, Claim lodgment by claimant
Response by Accident Compensation Corporation to Amy S Van Wey Lovatt (Account suspended) on .
Long overdue.
Kia ora   Thank you for contacting ACC; this is an automatic reply to confirm we have received your email.   Depending on the nature of your r...
Covid vaccine associated adverse affect or harm claims
Response by Accident Compensation Corporation to Toni Stanaway on .
Awaiting classification.
Kia ora   Thank you for contacting ACC; this is an automatic reply to confirm we have received your email.   Depending on the nature of your r...
Request for full list of ACC recognised Read Codes and descriptions and International Classification of Diseases: 10 (ICDICD-10) codes and descriptions.
Response by Accident Compensation Corporation to David Lawson on .
Handled by post.
Tēnā koe Mr Lawson   Please find attached our response to your information request of 22 April 2017.   Ngā mihi Government Services Discla...
Percentage of Treatment Injury Claims
Response by Accident Compensation Corporation to Colleen Morgan on .
Successful.
Dear Ms Morgan   Please find attached ACC’s response to your OIA request for Treatment Injury Data.   Your sincerely   Janine McGruddy  ...