Printed from https://fyi.org.nz/similar/request/2590-customer-service-quality-measured-how?page=14 on July 27, 2026 21:23

Requests similar to 'Customer Service Quality measured how?' (page 14)

Use of Artificial Intelligence with ACC Contracted Assessors
Response by Accident Compensation Corporation to Concussion Awareness New Zealand on .
Awaiting classification.
Kia ora, Thank you for contacting ACC’s Government Services inbox. If your request falls within scope of the Official Information Act, we will end...
Engagement of External Legal Counsel (e.g., McCaw Lewis) for ICRA, Fairway, and PIC Dispute Hearings (Including Claim #10038184163)
Response by Accident Compensation Corporation to SPENCER JONES on .
Long overdue.
Kia ora, Thank you for contacting ACC’s Government Services inbox. If your request falls within scope of the Official Information Act, we will end...
Request for Information on Handling of Veterans’ Service-Related Claims, Including Expert Selection, Review Outcomes, and VANZ Coordination (2020–2025)
Response by Accident Compensation Corporation to SPENCER JONES on .
Long overdue.
Kia ora, Thank you for contacting ACC’s Government Services inbox. If your request falls within scope of the Official Information Act, we will end...
Comprehensive Inquiry into the Use, Deployment, Governance, and Future Plans for Artificial Intelligence (AI) Tools and Technologies Across the Accident Compensation Corporation (ACC)
Response by Accident Compensation Corporation to SPENCER JONES on .
Long overdue.
Kia ora, Thank you for contacting ACC’s Government Services inbox. If your request falls within scope of the Official Information Act, we will end...
Handling of Veterans’ Service-Related Claims and Coordination with VANZ (2020–2025)
Response by Accident Compensation Corporation to SPENCER JONES on .
Long overdue.
Kia ora, Thank you for contacting ACC’s Government Services inbox. If your request falls within scope of the Official Information Act, we will end...
Overseas Travel by DCE Service Delivery
Response by Accident Compensation Corporation to E Parks on .
Awaiting classification.
Kia ora, Thank you for contacting ACC’s Government Services inbox. If your request falls within scope of the Official Information Act, we will end...
Cessation of Your ACC Dashboard reports
Response by Accident Compensation Corporation to M D Stewarrt on .
Awaiting classification.
Kia ora, Thank you for contacting ACC’s Government Services inbox. If your request falls within scope of the Official Information Act, we will end...
Expenditure by ACC contract and provider type
Response by Accident Compensation Corporation to M D Stewarrt on .
Awaiting classification.
Kia ora, Thank you for contacting ACC’s Government Services inbox. If your request falls within scope of the Official Information Act, we will end...
ACC for visitors to NZ
Response by Accident Compensation Corporation to Dee on .
Awaiting classification.
Kia ora, Thank you for contacting ACC’s Government Services inbox. If your request falls within scope of the Official Information Act, we will end...
treatment injury claims related to COVID-19 vaccinations
Response by Accident Compensation Corporation to SPENCER JONES on .
Long overdue.
Kia ora, Thank you for contacting ACC’s Government Services inbox. If your request falls within scope of the Official Information Act, we will end...
Redirection of emails or interception of communications under the guise of a communication plans
Response by Accident Compensation Corporation to Anon on .
Refused.
Kia ora Anon To make a complaint under the Code of Claimants’ Rights (the Code), please follow the instructions at: [1]www.acc.co.nz/im-injured/res...
What are the qualifications of those on the Sensitive Claims Unit team
Response by Accident Compensation Corporation to Lana McCarthy on .
Successful.
Kia ora   Thank you for contacting ACC; this is an automatic reply to confirm we have received your email.   Depending on the nature of your r...
Vendors
Response by Accident Compensation Corporation to Paul White on .
Information not held.
Kia ora   Thank you for contacting ACC; this is an automatic reply to confirm we have received your email.   Depending on the nature of your r...
Reference to the act that allows the ACC to access a Claimant ACC Private File in Conjunction with an Official Information Request
Response by Accident Compensation Corporation to Anthony Jordan on .
Successful.
Kia ora Anthony Please find attached our response to your official information request dated 27 March 2023. If you have any questions about the respo...
Office of the Complaints Investigator (OCI) (Funding)
Response by Accident Compensation Corporation to Anthony Jordan on .
Successful.
Dear Mr Jordan   Thank you for your email of 24 May 2017 requesting the following information under the Official Information Act 1982:   1/ pl...
Total number of Serious Injury Claims in Northland
Response by Accident Compensation Corporation to cleo11 on .
Successful.
Dear Cleo11   Please find attached our response to your 3 May 2018 information request.   Kind regards Government Engagement and Support  ...
Review Responsibilities/Terms of Engagement Contracts
Response by Accident Compensation Corporation to Anthony Jordan on .
Partially successful.
Kia ora Anthony  Please find attached our response to your official information request dated 16 July 2021. If you have any questions about the resp...
Complaints
Response by Accident Compensation Corporation to Jan Magee on .
Refused.
Kia ora ,   Thank you for your email of  requesting information about the number of complaints including statements of corrections made against Dr...
ACC Customer Resolutions
Response by Accident Compensation Corporation to Bridget Morison on .
Partially successful.
Kia ora Bridget,   Thank you for your email of 04 September 2019.   We will endeavour to respond to your request as soon as possible and in any...
ACC OIA Ref: 0050809 - 11 October 2017
Response by Accident Compensation Corporation to Karl Bloxham on .
Successful.
Kia ora Karl   Thank you for your email of 11 September 2019 requesting information about WSI indicators. We will endeavour to respond to your re...
Request for the provision of information with respect to ACC's agreement for services between the Accident Compensation Corporation and New Lynn Physiotherapy
Response by Accident Compensation Corporation to David Lawson on .
Long overdue.
Dear Mr Lawson Official Information Act Request Thank you for your email of 14 December 2017.   ACC is working on your request and will be in to...
Assessment
Response by Accident Compensation Corporation to Jan Magee on .
Long overdue.
Dear Ms MacPherson   Official Information Act request   Thank you for your email of 7 February 2018, requesting the following information unde...
ACC45 - Data Elements
Response by Accident Compensation Corporation to Karl Bloxham on .
Partially successful.
Dear Mr Bloxham Official Information Act Request Thank you for your email of 30 September 2017 requesting the following information: Please prov...
Standards for Head Injury (1995)
Response by Accident Compensation Corporation to Anthony Jordan on .
Information not held.
Dear Mr Jordan   Official Information Act Request   Thank you for your email of 6 November 2018 requesting the following information: A copy...
Medical Panel Review Specialists from January 2017 to date
Response by Accident Compensation Corporation to Anthony Jordan on .
Successful.
Dear Mr Jordan   Please find attached a letter of extension with regard to your Official Information Act request of 4 December 2017.   Yours s...