Request Polices, Manuals and Letters: Eligibility, Time Extensions, Treatment Injury, Claim lodgment by claimant

Amy S Van Wey Lovatt made this Official Information request to Accident Compensation Corporation

Currently waiting for a response from Accident Compensation Corporation, they must respond promptly and normally no later than (details and exceptions).

From: Amy S Van Wey Lovatt

Dear Accident Compensation Corporation,

I am writing to request the following information - policies, manuals, and/or guideline documents, and templates - pertaining to:
(1) Lump sum payments; and
(2) Treatment injury and/or medical misadventure claims; and
(3) Eligibility criteria; and
(4) Claim management; and
(5) Time extension advice and request letters; and
(6) Seeking expert opinions; and
(7) Rules for lodgment of claims by persons (not physicians), under sections 48, 50 and 52 of the ACC Act.

Thank you.

Yours faithfully,

Amy S Van Wey Lovatt

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From: Government Services
Accident Compensation Corporation

Kia ora

 

Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.

 

Depending on the nature of your request you may not receive a response for
up to 20 working days. We will try to respond your query as quickly as
possible.

Our [1]website provides up to date news and information about our work.
You can also follow us on [2]Facebook and [3]Twitter. Further information
about how to contact us is also available [4]here.

 

Ngâ mihi,

Government Engagement and Support Team

 
       
Government Engagement & Support, ACC
 
Te Kaporeihana Âwhina Hunga Whara
 
ACC / Governance / Justice Centre - Level 7
PO Box 242 / Wellington 6011 / [5]www.acc.co.nz  
 
ACC cares about the environment -
 
  Please don’t print this email unless it is really necessary. Thank
  you.
 
 

 

 

 

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From: Amy S Van Wey Lovatt

Dear Government Services,

I am writing to clarify my request for the aforementioned policies, manuals, guideline and/or template letters. Please note, my request for these documents would be satisfied if ACC were to make their policies, manuals, guidelines and templates publicly available through the ACC website, and the web address provided in the response.

Given these documents are held electronically, and must be accessed by staff on a daily basis, they must be readily accessible. Depending on ACCs intranet configuration, it should be possible to make these all available to the public (internet) by changing the intranet policy page websites from private (intranet) to public (internet). Certainly this would be the most time efficient method, as then ACC would never have to respond to OIA requests for policies, as they would all be readily available.

Yours sincerely,

Amy S Van Wey Lovatt

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From: Government Services
Accident Compensation Corporation

Kia ora

 

Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.

 

Depending on the nature of your request you may not receive a response for
up to 20 working days. We will try to respond your query as quickly as
possible.

Our [1]website provides up to date news and information about our work.
You can also follow us on [2]Facebook and [3]Twitter. Further information
about how to contact us is also available [4]here.

 

Ngâ mihi,

Government Engagement and Support Team

 
       
Government Engagement & Support, ACC
 
Te Kaporeihana Âwhina Hunga Whara
 
ACC / Governance / Justice Centre - Level 7
PO Box 242 / Wellington 6011 / [5]www.acc.co.nz  
 
ACC cares about the environment -
 
  Please don’t print this email unless it is really necessary. Thank
  you.
 
 

 

 

 

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

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Things to do with this request

Anyone:
Accident Compensation Corporation only: