Printed from https://fyi.org.nz/similar/request/2590-customer-service-quality-measured-how?page=16 on July 28, 2026 00:12

Requests similar to 'Customer Service Quality measured how?' (page 16)

The relationship between Fairway Resolutions and ACC
Response by Accident Compensation Corporation to David Nicholas on .
Waiting clarification.
Dear Mr Nicholas,   Please find attached ACC’s response to your below OIA request.   Kind Regards   Government Services   This is an OI...
Anzsco 2013
Response by Accident Compensation Corporation to Karl Bloxham on .
Refused.
Dear Mr Bloxham   Government Engagement & Support would like to discuss this matter with you further using your personal email address. Please adv...
Travel Details
Response by Accident Compensation Corporation to E Parks on .
Successful.
Kia ora E Parks   Please find attached our response to your official information request dated 01 July 2025. If you have any questions about the r...
Deceased while receivng weekly compensation.
Response by Accident Compensation Corporation to Karl Bloxham on .
Partially successful.
Dear Mr Bloxham   Official Information Act request   Thank you for your email of 1 August 2017 requesting the following information under the...
Claims made to ACC by early childhood teachers
Response by Accident Compensation Corporation to Susan Bates on .
Successful.
Tēnā koe Ms Bates   Official Information Act request   Thank you for your email dated 16 November 2016, requesting the following information u...
ACC6239 Review Instructions
Response by Accident Compensation Corporation to Karl Bloxham on .
Successful.
Dear Mr Bloxham   Official Information Act Request   Thank you for your email of 22 November 2018 requesting the following information:  ...
Claims Lodged with ACC
Response by Accident Compensation Corporation to Acclaim Otago on .
Successful.
Good afternoon   Please find the response to your request for information.   Kind regards               Miroslava Mijic,  Advisor   Go...
ACC Official Complaints Investigation Unit, Policy and process to be followed during the OCI complaint process.
Response by Accident Compensation Corporation to David Lawson on .
Partially successful.
Dear Mr Lawson   Please find attached an extension letter for your requests fyi-request-3656-6ecb034c and fyi-request-3658-a8226cac.   Yours s...
Request for copies of the treatment injury claims information between 2005 and 2015.
Response by Accident Compensation Corporation to David Lawson on .
Long overdue.
Dear Mr Lawson   Please find attached ACC’s response to your Official Information Act request dated 10 May 2016.   Yours sincerely   Gover...
Request for Official Information with respect to the annual compensation the Accident Compensation Corporation has made to Orthopaedic Surgeon Mr Gordon Howie
Response by Accident Compensation Corporation to David Lawson on .
Long overdue.
Dear Mr Lawson   Please find attached ACC’s acknowledgement and extension of your Official Information Act request dated 22 May 2016.   Yours...
ACC's Issues Management Team
Response by Accident Compensation Corporation to David Lawson on .
Long overdue.
Dear Mr Lawson   Please find ACC’s response to your request for official information dated 20 May 2016.   Yours sincerely   Government Ser...
(Concussion related) Complex Medical Panel and Reviews pertaining to Historical Arrears
Response by Accident Compensation Corporation to Anthony Jordan on .
Long overdue.
Link: [1]File-List Good afternoon Mr Jordan   Please find attached ACC’s response to your request of 28 June 2017.   Yours sincerely   OI...
Calculation Methods for Experience Rating
Response by Accident Compensation Corporation to Rory Cobb on .
Awaiting classification.
Dear Rory Cobb,   Please find enclosed a response to your request concerning levy experience rating modifiers and formulas.   Yours sincerely...
Chief Medical Advisor
Response by Accident Compensation Corporation to Jan Magee on .
Refused.
Dear Jan,   Thank you for your email. In order to provide you with the information you have requested and to protect the privacy of our staff, p...
Request for a copy of ACC's Service Delivery Model framework for 'high complexity claims' as at 16 February 2009, and copies of all updated iterations thereafter through to present.
Response by Accident Compensation Corporation to David Lawson on .
Partially successful.
Good afternoon Mr Lawson   Please find attached a notice of extension for your requests of 13 June 2018, that reference a 2009 document titled Str...
Request for a fll copy of ACC's Reasons to revoke cover policy document
Response by Accident Compensation Corporation to David Lawson on .
Long overdue.
Good afternoon Mr Lawson   I acknowledge your request of 28 June 2017.   You have asked for an urgent reply to your request. We have considered...
Customer Complaint Cases Severity
Response by Accident Compensation Corporation to Paul White on .
Successful.
Kia ora Paul Please find attached our response to your official information request dated 13 December 2023. If you have any questions about the resp...
Request for copies of all official information and ACC Policy Documentation in relation to the "Intricate Client Unit" at Wellington Branch
Response by Accident Compensation Corporation to David Lawson on .
Long overdue.
Good afternoon Mr Lawson   Please find attached ACC’s response to your request of 28 June 2018.   Regards Government Engagement and Support...
ACCs documents regarding expert medical advice, breaches of the Privacy Act
Response by Accident Compensation Corporation to AS Van Wey (Account suspended) on .
Awaiting classification.
Kia ora Amy Please find attached our response to your official information request dated 15 September 2023. If you have any questions about the respo...
Medical Misadventure or Medical Treatment Injury Claims - Te Whatu Ora Health NZ Waikato
Response by Accident Compensation Corporation to AS Van Wey (Account suspended) on .
Awaiting classification.
Kia ora Amy, Thank you for your request below. Unfortunately, we are unable to identify the data in our system. This is because we do not have a way...
Claim and payment breakdown by therapy type 2017-2019
Response by Accident Compensation Corporation to Daniel Ryan on .
Successful.
Kia ora Daniel,   Thank you for your email of 08 August 2019 requesting information about treatment costs . We will endeavour to respond to your...
Draft National Air Ambulance Strategy released in 2004
Response by Accident Compensation Corporation to Mark Baker on .
Successful.
Kia ora Mark,   Thank you for your email of 12 August 2019 requesting the Draft National Air Ambulance Strategy released in 2004 . We will endeav...
LOPE
Response by Accident Compensation Corporation to Samantha Thompson on .
Awaiting classification.
Dear Ms Thompson   Official Information Act Request   Thank you for your request of 7 August 2018 in which you asked ACC to provide under the Of...
Justification for the exclusion of commercial clinical trials
Response by Accident Compensation Corporation to Julie Jones on .
Awaiting classification.
  Kia ora Julie    Please find attached transfer notification for your official information request dated 07 December 2020. If you have any ques...
Protections Framework and "Designated Premises"
Response by Accident Compensation Corporation to Ashleigh Fechney on .
Successful.
Kia ora Thank you for contacting ACC; this is an automatic reply to confirm we have received your email. Depending on the nature of your request you...