ACC's Issues Management Team

David Lawson made this Official Information request to Accident Compensation Corporation

Response to this request is long overdue. By law Accident Compensation Corporation should have responded by now (details and exceptions). The requester can complain to the Ombudsman.

From: David Lawson

Dear Accident Compensation Corporation,

In the Office of the Auditor General's 2014 report titled Accident Compensation Corporation: How it deals with complaints, the Auditor General refers to ACC's Issues Management Team that was established in 2013.

I am writing to request pursuant to the Official Information Act 1982 the following information in response to the ACC's Issues Management Team (IMT).

It would be appreciated if you could confirm if the IMT is still referred to as the IMT, and if not please advise the new name of this unit.

Please provide all official information that relates to the organisational structure of this unit, including details of the following;

i) the number of full time staff the IMT employs and or contracts,
ii) the position descriptions and job roles of each staff,
iii) the lower and upper salary range of the staff employed within the unit, together with the average salary within the unit
iv) all information associated with the purpose and strategy behind the set up of this unit.
v) whether this unit encompasses ACC Legal, and if so the number of staff that are trained lawyers. If ACC's legal team does not form part of this unit are their trained lawyers overseeing the decisions that are being made within the unit.

Please specify all other government ministries that are are associated with ACC's Issues Management Team for example does the MBIE have access to and provide input to ACC's IMT, does the Ministy of Justice etc.

Please confirm whether as part of a risk management strategy, if the ACC's IMT has access via MBIE, Ministry of Justice, Ministry of Social Development, or direct access itself to risk intelligence gained through entities such as Palantir NZ, SIS and or the GCSB that would be targeted towards an ACC client and or claimant and or used in an attempt to mitigate risk in terms of ACC's reputational, or privacy risk matrix's in circumstances in which ACC has failed in their duty of care to their clients, and claimants.

Please advise whether an entity or individual whom is managed by the IMT is allocated a unique identifier, and if so, please provide an example of the alpha numericic set up of the unique identifier and advise how many characters and or digits there are that make up such a unique identifier.

Please advise whether the information obtained in respect of the person and or entity that has progressed to the IMT, is shared outside of ACC, to any other ministries and or third party organisations and or entities. If so please specify the full list, together with the full information in terms of the information sharing agreeements that are relied upon to facilitate such exchange.

Please advise since the IMT was initially set up in 2013, as to how many complaints have been managed by this unit and to what percentage of the issues managed have been found in favour of the ACC Client or claimant.

I also note that the ACC's Privacy Unit and ACC's Government Services team are headed by the same individual and was wondering if you could confirm whether Mr Paul Holmes also has an active role within the ACC's Issues Management Team.

In relation to ACC's Privacy and ACC's Government Services Unit being headed by the same person, please confirm how the conflict of interest between championing the ACC client's or claimant's privacy rights to which you would expect an entiity's Chief Privacy Officer aspiring to, be managed alongside ACC Government Services team being the first line of risk management defense in terms of strategy to manage/ mitigate ACC's exposure to their reputation in stuations where the level of service that has been provided to a claimant/client falls well below the levels expected in the Act and or Code of Claimants' Rights?

I thank you for your time and assistance and confirm that under s16(2) of the Official Information Act, my preferred way of receiving a response is by email to the address from which ACC received the original request, not by post.

Yours faithfully,

David Lawson

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From: Government Services
Accident Compensation Corporation

Attachment RESPONSE.pdf
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Dear Mr Lawson


Please find ACC’s response to your request for official information dated
20 May 2016.


Yours sincerely


Government Services


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