Medical Misadventure or Medical Treatment Injury Claims - Te Whatu Ora Health NZ Waikato
AS Van Wey (Account suspended) made this Official Information request to Accident Compensation Corporation
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From: AS Van Wey (Account suspended)
Dear Accident Compensation Corporation,
I am following up on a request made earlier this year to ACC: OIA reference: GOV-018467.
Thank you for providing the total number of medical treatment injury or medical misadventure claims that were submitted to ACC between 1 July 2016 and 30 June 2021.
I am writing to request further detail. In particular, for each of the years 1 January 2016 to present, please provide the total of cancer and non-cancer related medical treatment injury or medical misadventure claims submitted to ACC which were related to care obtained at what is now known as Te Whatu Ora Health NZ Waikato (aka Waikato District Health Board) or one of their contracted providers (e.g., Hamilton Radiology, Midland MRI, Pathlab, etc.).
Thank you.
AS Van Wey
From: Government Services
Accident Compensation Corporation
Kia ora
Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.
Depending on the nature of your request you may not receive a response for
up to 20 working days. We will try to respond your query as quickly as
possible. You can check the [1]Ombudsman OIA response calculator to find
when it will be due.
In cases where ACC’s response provides information that is identified to
be of general public interest, the response may also be published on the
ACC’s website. If ACC publishes the response to your OIA request, all
personal information, including your name and contact details, will be
removed.
The information you have requested may involve documents which contains
the names of our staff. Please let us know whether you require these
names. We may need to consult our staff before deciding whether we can
release this information, and this may take a bit more time. If we do not
hear from you, we will assume that you do not require staff names.
Our [2]website provides up to date news and information about our work.
You can also follow us on [3]Facebook and [4]Twitter. Further information
about how to contact us is also available [5]here.
Ngâ mihi,
Government Engagement and Support Team
Government Engagement and Support, ACC
' 0800 101 996
* Box 242, Wellington 6011
[6]www.acc.co.nz
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From: Government Services
Accident Compensation Corporation
Kia ora AS
Please find attached our response to your official information request
dated 17 October 2022. If you have any questions about the response you
can contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternati... give us a
call on 0800 101 996.
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Ngâ mihi
Sara Freitag (she/her)
Acting Manager | OIA Services
' 027 973 7330
* PO Box 242, Wellington 6011
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From: AS Van Wey (Account suspended)
Dear Accident Compensation Corporation,
Thank you very much for your response dated Nov 9, 2022; however it did not include the information I had requested. You have only provided me with the number of claims which were submitted AND accepted by ACC. I am seeking the total number that was submitted to ACC, regardless of whether ACC accepted the claim or not.
I am surprised that you cannot differentiate between cancer and non-cancer related claims related to what was formerly known as Waikato DHB. The reason I am surprised by the response, is (1) the low number of claims that were accepted and (2) the fact that ACC had previously provided this information to a request that covered ALL of NZ rather than just the Waikato DHB region. This was about 6 months ago.
Would you please let me know when I should receive the information I had actually requested.
Yours faithfully,
AS Van Wey
From: Government Services
Accident Compensation Corporation
Kia ora
Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.
Depending on the nature of your request you may not receive a response for
up to 20 working days. We will try to respond your query as quickly as
possible. You can check the [1]Ombudsman OIA response calculator to find
when it will be due.
In cases where ACC’s response provides information that is identified to
be of general public interest, the response may also be published on the
ACC’s website. If ACC publishes the response to your OIA request, all
personal information, including your name and contact details, will be
removed.
The information you have requested may involve documents which contains
the names of our staff. Please let us know whether you require these
names. We may need to consult our staff before deciding whether we can
release this information, and this may take a bit more time. If we do not
hear from you, we will assume that you do not require staff names.
Our [2]website provides up to date news and information about our work.
You can also follow us on [3]Facebook and [4]Twitter. Further information
about how to contact us is also available [5]here.
Ngâ mihi,
Government Engagement and Support Team
Government Engagement and Support, ACC
' 0800 101 996
* Box 242, Wellington 6011
[6]www.acc.co.nz
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From: Government Services
Accident Compensation Corporation
Kia ora AS
The information included in this response was extracted the same way as
the response referred to in your request, GOV-018467. In our recent
response, GOV-021317, we have differentiated between accepted cancer and
non cancer-related claims for the Waikato DHB.
As outlined in GOV-018467, identification of cancer-related claims
involves a manual clinical review of individual claim details and is only
possible for accepted claims, where we have enough information on file to
determine whether the injury was cancer-related. Because of this, we were
only able to provide data on accepted claims for both responses.
We hope this provides further clarity.
Ngâ mihi
Sara Freitag (she/her)
Acting Manager | OIA Services
' 027 973 7330
* PO Box 242, Wellington 6011
ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
show quoted sections
From: AS Van Wey (Account suspended)
Dear Accident Compensation Corporation,
Again, I have not requested the number of claims accepted, but the number of claims submitted to ACC which were either Medical Misadventure or Medical Treatment Injury Claims. Would it be more clear if I were to ask for the total number of claims submitted, total number of claims accepted and total number of claims declined?
Yours faithfully,
AS Van Wey
From: Government Services
Accident Compensation Corporation
Kia ora
Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.
We will try to respond your query as quickly as possible. However,
depending on the nature of your request you may not receive a response for
up to 20 working days. Please note that the period from 25 December to 15
January (inclusive) are not counted as working days under the Official
Information Act 1982, and our offices will be closed from 24 December to 8
January. You can check the [1]Ombudsman OIA response calculator to find
when your request for official information will be due
In cases where ACC’s response provides information that is identified to
be of general public interest, the response may also be published on the
ACC’s website. If ACC publishes the response to your OIA request, all
personal information, including your name and contact details, will be
removed.
The information you have requested may involve documents which contains
the names of our staff. Please let us know whether you require these
names. We may need to consult our staff before deciding whether we can
release this information, and this may take a bit more time. If we do not
hear from you, we will assume that you do not require staff names.
Our [2]website provides up to date news and information about our work.
You can also follow us on [3]Facebook and [4]Twitter. Further information
about how to contact us is also available [5]here.
Ngâ mihi,
Government Engagement Team
Government Engagement, ACC
' 0800 101 996
* Box 242, Wellington 6011
[6]www.acc.co.nz
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From: Government Services
Accident Compensation Corporation
Kia ora
Please find attached our response to your official information request
dated 30 December 2022. If you have any questions about the response you
can contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternati... give us a
call on 0800 101 996.
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latest version of Adobe Acrobat Reader. To download this freeware please
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Ngâ mihi
Sara Freitag (she/her)
Acting Manager | OIA Services
' 027 973 7330
* PO Box 242, Wellington 6011
ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
Disclaimer:
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From: AS Van Wey (Account suspended)
Dear Accident Compensation Corporation,
Again, I have NOT requested the number of accepted for treatment injury claims.
I have requested the number of submitted treatment injury claims by a patient (under section 48) or another (under section 49).
Yours faithfully,
AS Van Wey
From: Government Services
Accident Compensation Corporation
Kia ora
Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.
We will try to respond your query as quickly as possible. However,
depending on the nature of your request you may not receive a response for
up to 20 working days. You can check the [1]Ombudsman OIA response
calculator to find when your request for official information will be due
In cases where ACC’s response provides information that is identified to
be of general public interest, the response may also be published on the
ACC’s website. If ACC publishes the response to your OIA request, all
personal information, including your name and contact details, will be
removed.
The information you have requested may involve documents which contains
the names of our staff. Please let us know whether you require these
names. We may need to consult our staff before deciding whether we can
release this information, and this may take a bit more time. If we do not
hear from you, we will assume that you do not require staff names.
Our [2]website provides up to date news and information about our work.
You can also follow us on [3]Facebook and [4]Twitter. Further information
about how to contact us is also available [5]here.
Ngâ mihi,
Government Engagement Team
Government Engagement, ACC
' 0800 101 996
* Box 242, Wellington 6011
[6]www.acc.co.nz
Disclaimer:
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information. If you believe you have received this email in error, please
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recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
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From: Government Services
Accident Compensation Corporation
Kia ora Amy,
Thank you for your follow up email related to a response received on 10
February 2023 (GOV-022857).
To better respond to your request, we would first like to clarify your
request. Can you please confirm if you would like data for submitted
treatment injury claims where the injury was cancer-related?
If so, we note we are able to extract some information on the basis of the
Read or ICD codes recorded on the ACC45 claim form. The Read or ICD code
entered by a treating provider on the ACC45 claim form can
identify treatment injury claims submitted on the basis of a particular
condition. Please note this data is different from accepted cancer related
treatment injuries as a claim may not be found to be caused by treatment,
or failure to treat. The read code used may also not correctly describe
the injury caused by treatment.
Extracting data this way would also not capture treatment injury claims
that had been submitted under section 48 of the AC Act. To extract this
data, we would have to manually review all submitted treatment injury
claims. Therefore, we are refusing this part of your request as it would
require substantial collation and research to extract. This decision is
made under section 18(f) of the Act.
Please let us know by Friday 16 March if you would like to receive the
data, as outlined above, for submitted treatment injury claims. If we do
not hear from you by this date, we will proceed to make a decision on your
request as it stands.
Ngā mihi,
Sara Freitag,
Acting Manager | OIA Services, ACC
[mobile number]
PO Box 242 / Wellington 6011 / New Zealand / [1]www.acc.co.nz
ACC cares about the environment – please don’t print this email
unless it is really necessary. Thank you.
show quoted sections
From: Government Services
Accident Compensation Corporation
Kia ora AS Van Wey
Please find attached our response to your official information request
dated 05 March 2023. If you have any questions about the response you can
contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternatively give us a
call on 0800 101 996.
If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here.
Ngâ mihi
Sara Freitag (she/her)
Acting Manager | OIA Services
' 027 973 7330
* PO Box 242, Wellington 6011
ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
Disclaimer:
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information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
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From: AS Van Wey (Account suspended)
Dear Government Services,
This response still does not have the information I had requested.
Please provide the total number of treatment injury claims submitted to ACC for the dates I've request. The treatment injury claims do not need to be related to cancer. For instance, in 2022, ACC denied 8 of my treatment injury claims. These treatment injury claims were based on misdiagnosis and failure to treat non-cancer conditions, yet all 8 were denied. However, your table shows only 4 treatment injury claims were denied in 2022.
The internal policies require ACC to record the treatment injury and the evidence of an ACC45 form. An ACC45 form is a claim submitted under section 49 of the act (e.g., by a physician) where as there is no ACC45 form when the claim is submitted under section 48 of the act.
Given this information is captured in your system, there should be no reason for why ACC cannot provide a list based on those submitted under section 48 (by the claimant) vs those submitted under section 49 (by a physician using an ACC45 form).
I hope this helps.
Yours sincerely,
AS Van Wey
From: Government Services
Accident Compensation Corporation
Kia ora
Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.
We will try to respond your query as quickly as possible. However,
depending on the nature of your request you may not receive a response for
up to 20 working days. You can check the [1]Ombudsman OIA response
calculator to find when your request for official information will be due
In cases where ACC’s response provides information that is identified to
be of general public interest, the response may also be published on the
ACC’s website. If ACC publishes the response to your OIA request, all
personal information, including your name and contact details, will be
removed.
The information you have requested may involve documents which contains
the names of our staff. Please let us know whether you require these
names. We may need to consult our staff before deciding whether we can
release this information, and this may take a bit more time. If we do not
hear from you, we will assume that you do not require staff names.
Our [2]website provides up to date news and information about our work.
You can also follow us on [3]Facebook and [4]Twitter. Further information
about how to contact us is also available [5]here.
Ngâ mihi,
Government Engagement Team
Government Engagement, ACC
' 0800 101 996
* Box 242, Wellington 6011
[6]www.acc.co.nz
Disclaimer:
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information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
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From: Government Services
Accident Compensation Corporation
Kia ora Amy,
Thank you for your request below.
Unfortunately, we are unable to identify the data in our system. This is
because we do not have a way to differentiate claims lodged under section
48 vs section 49 of the Accident Compensation Act 2001 (the AC Act).
As you note, claims lodged under section 48 of the AC Act have a different
method of lodgement. However, we do not capture this particular detail in
our claims data. The only way we could determine the number of such claims
is by manually reviewing all treatment injury claims lodged in the
relevant timeframe.
As such, we are refusing your request as it would require substantial
collation and research. This decision is made under section 18(f) of the
Official Information Act 1982.
In doing so, we have considered extending the time limit for responding to
your request, or applying a charge (as allowed under the Act). However,
neither of these options has been offered as we determined that the
resources required to extract the data would unreasonably interfere with
the everyday functions of the teams involved.
If you have any questions about this response, you can email me at
[1][email address].
If you are not happy with this response, you can also contact the
Ombudsman via [2][email address] or by phoning 0800 802 602.
Information about how to make a complaint is available at
[3]www.ombudsman.parliament.n
Ngā mihi
Sara Freitag,
Acting Manager | OIA Services, ACC
[mobile number]
PO Box 242 / Wellington 6011 / New Zealand / [4]www.acc.co.nz
ACC cares about the environment – please don’t print this email
unless it is really necessary. Thank you.
------------------- Original Message
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From: AS Van Wey (Account suspended)
Dear Government Services,
To date, I have not received the inforamton that I originally requested in October 2022. Thus, let me try again and please contact me if you need clarification.
I seek inforamton for each calendar year from 1 Jan 2016 to present.
This request is subdivided now into two categories.
Category (1) - Treatment Injury Claims related to Health NZ Waikato (formerly Waikato DHB) and their contracted service providers (e.g., Pathlab, Hamilton Radiology, Midland MRI, Midland PET-CT, etc.).
Category (2) - Treatment Injury Claims related to Health NZ (all NZ public hospitals except Waikato) and their contracted service providers (lab serv ices, radiology services, etc.)
For each of the two categories, there are four subcategories.
Subcategory (1): Treatment injury claims related to cancer.
Subcategory (2): Consequential injury claim related to cancer.
Subcategory (3): Treatment injury (TI) claims not related to cancer.
Subcategory (4): Consequential injury (CI) claims not related to cancer.
Request.
For each of the combinations of Category and Subcategory, I request:
(i) The total number of claims lodged with ACC; and
(ii) The total number of claims accepted by ACC; and
(iii) The total number of claims declined by ACC.
To check you have provided the correct information, for each year, each of the categories should have 12 number. Those 12 numbers, for each (Waikato vs all other public hospitals) would be:
(1) The total number of TI claims lodged with ACC which were related to cancer.
(2) The total number of TI claims lodged with ACC which were not related to cancer.
(3) The total number of CI claims lodged with ACC which were related to cancer.
(4) The total number of CI claims lodged with ACC which were not related to cancer.
(5) The total number of TI claims accepted by ACC which were related to cancer.
(6) The total number of TI claims accepted by ACC which were not related to cancer.
(7) The total number of CI claims accepted by ACC which were related to cancer.
(8) The total number of CI claims accepted by ACC which were not related to cancer.
(9) The total number of TI claims declined by ACC which were related to cancer.
(10) The total number of TI claims declined by ACC which were not related to cancer.
(11) The total number of CI claims declined by ACC which were related to cancer.
(12) The total number of CI claims declined by ACC which were not related to cancer.
To ensure your math is correct, the number in (1) should equal the sum of the numbers in (5) and (9). This pattern, should hold for n=1:4, value of (n) = value of (4(n)+1) + value of (8(n)+1). This is to say, total number lodged claims = total number of accepted claims + total number of declined claims.
Yours sincerely,
AS Van Wey
From: Government Services
Accident Compensation Corporation
Kia ora
Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.
We will try to respond your query as quickly as possible. However,
depending on the nature of your request you may not receive a response for
up to 20 working days. You can check the [1]Ombudsman OIA response
calculator to find when your request for official information will be due
In cases where ACC’s response provides information that is identified to
be of general public interest, the response may also be published on the
ACC’s website. If ACC publishes the response to your OIA request, all
personal information, including your name and contact details, will be
removed.
The information you have requested may involve documents which contains
the names of our staff. Please let us know whether you require these
names. We may need to consult our staff before deciding whether we can
release this information, and this may take a bit more time. If we do not
hear from you, we will assume that you do not require staff names.
Our [2]website provides up to date news and information about our work.
You can also follow us on [3]Facebook and [4]Twitter. Further information
about how to contact us is also available [5]here.
Ngâ mihi,
Government Engagement Team
Government Engagement, ACC
' 0800 101 996
* Box 242, Wellington 6011
[6]www.acc.co.nz
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
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2. http://www.acc.co.nz/
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From: Government Services
Accident Compensation Corporation
Kia ora,
Please find attached our response to your official information request
dated 15 September 2023. If you have any questions about the response you
can contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternatively give us a
call on 0800 101 996.
If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here.
Ngā mihi
Sara Freitag (she/her)
Acting Manager | OIA Services
' 027 973 7330
* PO Box 242, Wellington 6011
ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
show quoted sections
From: AS Van Wey (Account suspended)
Dear Government Services,
Thank you for the information you provided. Let me modify my request to help you find the information I requested.
To [1] above. Please provide me with the number of claim numbers allocated for each of the time periods in your answer to this request. All claims must be registered and allocated a claim number within 24 hours of claim lodgment.
For each of the time periods, please state the number of claims classified as a treatment injury claim which were allocated to the Treatment Injury Claims team and the number of treatment injury claims which were allocated to another team (e.g., Recovery Assisted Team). Claims that are new treatment injury claims, and not related to a another covered claim, must be allocated to the TIC team, whereas, consequential injuries related to an already covered claim, must be linked to the original claim and handled by a different team. You may want to phone the Hamilton Registration team to better understand this process.
Please provide a breakdown of TI claims by read code for Waikato DHB and Other DHBS, as well as the number accepted for that read code, and declined, based on the dates provided in your earlier response.
Thank you for your hard work.
Yours sincerely,
AS Van Wey
From: Government Services
Accident Compensation Corporation
Kia ora
Thank you for contacting ACC; this is an automatic reply to confirm we
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Government Engagement, ACC
' 0800 101 996
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From: Government Services
Accident Compensation Corporation
GOV 028258 Appendix 1.xlsx
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GOV 028258 Appendix 2.xlsx
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GOV 028258 Response.pdf
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Kia ora Amy
Please find attached our response to your official information request
dated 09 October 2023. If you have any questions about the response you
can contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternatively give us a
call on 0800 101 996.
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click [3]here.
Ngâ mihi
Sara Freitag (she/her)
Acting Manager | OIA Services
' 027 973 7330
* PO Box 242, Wellington 6011
ACC cares about the environment – please don’t print this email unless it
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M Smith left an annotation ()
Hello
Would it be easier for ACC to accept a OIA request based on specific keywords?
If ACC is denying they can differentiate between types of claims (which seems absurd considering it would need to use this data for reporting and prevention purposes), a search for claims using keywords 'Waikato' 'treatment injury' etc would surely be possible like in this OIA request?
https://fyi.org.nz/request/6655-number-o...
Link to this