Dear Accident Compensation Corporation,

In ACC's Executive Leadership Team Issues Paper dated 16 February 2009 subject being the "Strategy for the Future Management of Long-term Claims" it reads under paragraph 5.5 on page 4 as follows which I quote;

"5.5 While the Service Delivery Model has provided a framework for the management of 'high complexity' claims, there is currently no strategy for the management of LTWC."

OIA Request 1;

I respectfully request the provision of a full copy of the ACC "Service Delivery Model has provided a framework for the management of 'high complexity' claims" that was in force as at the 16 February 2009, and

OIA Request 2;

Please also provide me with copies of all subsequent iterations of ACC's "Service Delivery Model has provided a framework for the management of 'high complexity' claims" that have been updated through to present.

I thank you for your time and assistance and advise that under s16(2) of the Official Information Act, my preferred way of receiving a response is by email to the address from which ACC received the original request, not by post.

Yours faithfully,

David Lawson

Dear Terence Routledge, Advisor: Government Engagement and Support

Thank your for correspondence dated 28 June 2018 forwarded to my personal email address and received at 1.00 pm on the same date.

A copy of your letter to which I respond, is quoted in full following my sign off below for which I note that you have grouped three of my different Official Information requests including this request. In order to keep things in order for myself, should I be required to seek the assistance of the Office of the Ombudsman, I have responded to separately to your request of 28 June 2018, through www.FYI.org.nz, specifically to the original requests that I have made.

In this instance I respond to your question concerning my interest in relation to my OIA request of 13 June 2018 found at https://fyi.org.nz/request/8025-request-....

I note that my request for a full copy of the ACC "Service Delivery Model has provided a framework for the management of 'high complexity' claims" that was in force as at the 16 February 2009, and copies of all further iterations through to present is a specific and narrow request for Official information in relation to one of ACC's case management streams as at 2009.

The provision of a copy of ACC's Service Delivery Model that provides a framework for the management of 'high complexity' claims will provide me with, among other official information,

- the basis for what ACC deem to be "high complexity" claims,
- provide me with an understanding of the approach that ACC applied at 2009, and covering the period of my claims with ACC through until present, to the case management of more complex claims, in contrast to how my claims have been managed through 2012 to present, given that ACC's contracted assessor Mr Vasu Pai, declined to undertake the medical case assessment of my injuries as requested by ACC, advising my then case manager Ms Leanne McDonnell by email on the 19-12-2014 at 8.30 (a copy of which is located on my claim file 10018973176 and for which I have sent you a separate copy by email for quick reference) the following and I quote;

"I would be grateful if you could cancel this appointment from my list on 23 December as it is far too complex...."
- ampong other injuries, I have accidental injuries that relate to the cranial/facial nerves, cervical, thoracic and lumbar spine, shoulder, elbow and hands, which I am contiuing to seek ACC's support for the proper assessment, treatment and reabilitation.

- the information once received will be reviewed, and potentially be used for review and appeal purposes in relation to matters involving several claims, so that I can get the necessary entitlements to treat these unhealed injuries.

I trust that my expressed interest satisfies your imposed interest test, and I look forward to receiving the full information as requested on the 13 June 2018, pursuant to the time provisions of the OIA from 12 June 2018.

I thank you for your time and assistance and I advise that under s16(2) of the Official Information Act, my preferred way of receiving a response is by email to the address from which ACC received the original request, not by post.

Yours sincerely,

David Lawson

Copy of your letter of 28 June 2018 follows;

28 June 2018

Mr David Lawson

Email: [email address]

Ref: 0052120, 0052121, 0052122

Dear Mr Lawson

Official Information Act Request

We refer to your three official information requests of 13 June 2018.

We note that each of your requests refer to an ACC document from 2009, titled Strategy for the Future Management of Long-term Claims (the Issues Paper). You have asked a total of 24 questions in relation to particular references in the Issues Paper.

Due to the broad scope of your requests, and the fact that they seek a large amount of historic information, it would likely take a significant amount of time and resource to complete your requests.

We note that you have made numerous official information requests since 2015, on a range of subjects. However, with respect to your 13 June requests, it is unclear why the specific information you have requested is of value or interest to you.

Noting this, and before we progress your request further, we would like to know what your interest in this information is. We will consider your request further once we have received comments from you.

Could you please provide your comments to us by Wednesday 4 July 2018, by writing to [email address].

Yours sincerely

Terence Routledge
Advisor
Government Engagement and Support