Printed from https://fyi.org.nz/request/1298-all-correspondence-and-internal-documentation-in-relation-to-security-and-privacy-concerns-with-the-metrocard-services on November 04, 2025 19:47

All correspondence and internal documentation in relation to security and privacy concerns with the Metrocard services.

Chris Smith made this Official Information request to Canterbury Regional Council

The request was successful.

From: Chris Smith

Dear Canterbury Regional Council,

This is an Official Information Act Request.

I wish to request all non-draft internal documentation and any related correspondence regarding privacy issues discovered with the Metrocard services between the 1st January 2013 and the 10th November 2013.

Documentation should include (but is not limited to) any incident reports, change requests or official reports. Correspondence should include (but is not limited to) any email or transcripts between internal staff, contractors or members of the public that may have reported the flaws.

Yours faithfully,
Chris Smith

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From: Charles Whatman
Canterbury Regional Council

Dear Chris

 

REQUEST FOR INFORMATION

 

Your request for information was received on 11/11/13.  Under the Local
Government Official Information and Meetings Act 1987 Environment
Canterbury has 20 working days to respond to your request.  Your request
has been passed to the person(s) responsible for responding and you will
be contacted as soon as possible but no later than 9/12/13.

 

Yours sincerely

Charles

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Chris Smith left an annotation ()

Response is late, will give them a couple days and chase up on Thursday-ish

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From: Chris Smith

Good morning,

The response to this OIA request is now overdue.

If a response is not received shortly I will be lodging a complaint with the ombudsman.

Yours sincerely,
Chris Smith

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From: Charles Whatman
Canterbury Regional Council

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Hi Chris,

 

Thank you for your Official Information Request.

 

Apologies for the delay in replying to you.

 

Please find attached all the correspondence in regards to regarding
privacy issues discovered with the Metrocard services between the 1st
January 2013 and the 10^th November 2013.

 

Kind regards,

Charles

 

From: Customer Services
Sent: Monday, 11 November 2013 2:26 p.m.
To: Charles Whatman
Subject: FW: Official Information Act request - All correspondence and
internal documentation in relation to security and privacy concerns with
the Metrocard services. EMAIL:04030044

 

FYI- I belive im correct in sending this to you. I have responded to the
customer letting them know we have received this.

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From: Chris Smith

Good Afternoon,

Thank you very much for the detailed response.

A quick look through some of the attachments indicates that there may be some sensitive information contained within.

e.g:
https://fyi.org.nz/request/1298/response...

If this information is used for authenticating to sensitive services (i.e. appears to be for dps/credit card processing) they should be changed immediately as the information included in the response should now be considered public.

Yours sincerely,
Chris Smith

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From: David Stenhouse
Canterbury Regional Council

Hi Chris
Thanks for your vigilance in checking the OIR documents for anything sensitive. I can confirm that there is no issue with the information in the email as it is not current.

Thanks again and I wish you and your family well for Xmas and the new year.

David Stenhouse
Manager Public Transport
Environment Canterbury
Ph: 021 226 6987

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Things to do with this request

Anyone:
Canterbury Regional Council only: