Printed from https://fyi.org.nz/request/3567-results-and-costs-of-surveys-conducted-on-bus-usage on December 22, 2024 19:10

Results and Costs of surveys conducted on Bus Usage

Gavin Millar made this Official Information request to Canterbury Regional Council

The request was partially successful.

From: Gavin Millar

Dear Canterbury Regional Council,

Recently I became aware that MetroInfo had provided private information to a 3rd party, Research First, regarding Metrocard usage. I am interested in both how much money has been spent on research by Environment Canterbury in this area and also the results of this research. Therefore I request:

1) In the years since 2014 can you please provide any available breakdowns of costs incurred during the collection of information or surveying regarding the use of bus routes. I am particularly interested in seeing money spent contracting third parties to conduct this research but any breakdowns of internal resources would be greatly appreciated.
2) In the years since 2014 please provide the results of all research conducted by Environment Canterbury or 3rd parties on your behalf into bus usage, patterns and behavior. I am interested both in any summary information or reports that have been created but also any collated data that Environment Canterbury holds.
3) In the years since 2014 what information on individuals has been provided to 3rd party companies regarding Metrocard holders or their usage?

Yours faithfully,

Gavin Millar

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From: Customer Services
Canterbury Regional Council

Thank you for contacting Environment Canterbury. We will respond to your
enquiry within two working days.  If your enquiry is urgent please contact
us on 0800 324 636.

 

Kind regards

Customer Services Team

 

 

 

 

 

 

 

 

 

 

Customer Services
[1]Logo
Environment Canterbury
PO Box 345, Christchurch 8140
Customer Services: 0800 324
636
[2][ECAN request email] Pollution Hotline: 0800 76 55
88
[3]Facebook  [4]Twitter 
[5]YouTube
Facilitating sustainable development in the [6]ecan.govt.nz
Canterbury region

References

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2. mailto:[ECAN request email]
3. http://www.facebook.com/EnvironmentCante...
4. http://twitter.com/ECan
5. http://www.youtube.com/user/ecangovt
6. http://ecan.govt.nz/

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From: ECInfo
Canterbury Regional Council

Dear Gavin,

Local Government Official Information and Meetings Act 1987: Request for
Information

I refer to your email dated 21st January 2016, this was received on 22nd
January 2016.

Under the Local Government Official Information and Meetings Act 1987,
Environment Canterbury has 20 working days to respond to your request. 
Your request has been passed to the person(s) responsible for responding,
and you will be contacted as soon as possible but no later than 22
February 2016.

Yours Sincerely

 

Charlie 

 

 

 

 

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From: Sharon Clough
Canterbury Regional Council

Hello Mr Millar

 

In regard to your Official Information Request, can you please clarify for
me do you want our Customer Satisfaction Surveys?

 

Many Thanks Sharon

             

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From: Gavin Millar

Dear Sharon Clough,

I am actually interested in the "research" that Environment Canterbury has undertaken about why people have stopped using MetroInfo buses. I was informed by email on 09/12/15 by Jo Dawkins (Lead Advisor Marketing) that Environment Canterbury was undertaking research via third parties.

I know that Research First is one such third party who has been doing this on Environment Canterbury's behalf.

Yours sincerely,
Gavin Millar

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From: Sharon Clough
Canterbury Regional Council

Attachment G Millar LGOIMA.pdf
125K Download View as HTML

Attachment ECAN Metro Users CHCH Report 2015 D3.pdf
1.3M Download View as HTML

Attachment Mystery Shop Example.pptx
731K Download View as HTML

Attachment 0414 Community Satisfaction with the Public Transport System.Draft Report.23.04.2014.pdf
1.4M Download View as HTML

Hello Mr Millar
I attach the reply to your Official Information request along with copies our surveys.
Regards Sharon Clough

Sharon Clough
Personal Assistant to Chief Operating Officer
Environment Canterbury [Logo]
<tel:>
027 549 7656<tel:027 549 7656>
[email address]<mailto:[email address]> PO Box 345, Christchurch 8140
Customer Services: 0800 324 636
Pollution Hotline: 0800 76 55 88
[Facebook]<http://www.facebook.com/EnvironmentCante...> [Twitter] <http://twitter.com/ECan> [YouTube] <http://www.youtube.com/user/ecangovt>
Facilitating sustainable development in the Canterbury region ecan.govt.nz<http://ecan.govt.nz>

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Things to do with this request

Anyone:
Canterbury Regional Council only: