Requests similar to 'Call Center Staff'
Who handles complaints?
Response by Ministry of Social Development to Monica on .
Awaiting classification.
Tēnā koe Monica,
Please find a reply on behalf of the Chief Executive of the Ministry of Social Development attached.
Nā mātou noa, nā
[email address...
Closest branch appointments
Request sent to Ministry of Social Development by Monica on .
Long overdue.
Is there a rule / guideline or law stating that clients can only attend their closest branch to be seen by case managers when needing assistance fro...
business training and advice grant, who does MSD consider and expert?
Response by Ministry of Social Development to Monica on .
Awaiting classification.
Tçnâ koe Monica,
Please find attached the Ministry’s response to your Official Information
Act request.
Nâ mâtou noa, nâ
Official In...
Ministry Non Legal Abuses of a Clients Under Boyle Leadership
Request sent to Ministry of Social Development by Gregory Soar on .
Successful.
Boyle has been told no legal authority exists for his fake name abuses of clients rights to natural justice. That is he deceived, abused and commit...
Intergrated case managers, do they have back up staff when absent?
Response by Ministry of Social Development to Monica on .
Awaiting classification.
Tēnā koe Monica
Please see the attached email and letter dated 22 May 2025.
Nā mātou noa, nā
[1][email address]
Ministerial and Exe...
Changes on a client account
Request sent to Ministry of Social Development by Monica on .
Awaiting classification.
Are there guideline / processes surrounding case managers making changes to msd client information, regarding the following:
Can a case manager ca...
Hardship application - Granted, pending Lapsed - declined.
Response by Ministry of Social Development to Monica on .
Awaiting classification.
Tçnâ koe Monica,
Please find attached the Ministry’s response to your Official Information
Act request.
Nâ mâtou noa, nâ
Official In...
Family Harm Co-ordinators & RISE
Request sent to Ministry of Social Development by Monica on .
Awaiting classification.
Hello,
Now that MSD have contracted outside organizations to assist with training and supporting MSD staff (managers / case managers) in Family ha...
Tçnâ koe Liz,
Please find attached the Ministry’s response to your Official Information
Act request.
Nâ mâtou noa, nâ
Official a...
Time taken to respond to client requests
Request sent to Ministry of Social Development by Gregory Soar on .
Successful.
It seems WINZ MSD take over a month reply to some client requests. I have email proving that. Often two weeks or more is the normal. This is not g...
Support provided to people experiecing homeless/rough sleepers during level 4 lockdowns
Response by Ministry of Social Development to Ti Lamusse on .
Partially successful.
Dear Ti Lamusse
Please find attached the Ministry’s response to your Official Information Act request.
Yours sincerely
Official and Parliamentary I...
Is Minister Sepuloni aware MSD is using criminal actions against clients
Follow up sent to Carmel Sepuloni by Gregory Soar on .
Long overdue.
Dear Minister Sepuloni,
Dear Minister Sepuloni,
1. That MSD requires clients to be honest, acting legally at all times re dealings with MSD and r...
CSR - Are they frontline staff? and what Family harm training do staff have?
Response by Ministry of Social Development to Monica on .
Awaiting classification.
Kia ora,
Thank you for emailing us. Please note this is an automatic reply, your
email has not been forwarded or actioned.
If you have a g...
Fraud Investigation Team
Response by Ministry of Social Development to Shan on .
Awaiting classification.
Tçnâ koe
Please find attached the Ministry’s response to your Official Information
Act request.
Nâ mâtou noa, nâ
Official an...
Benefit Review Dates and suspended support when forms returned on time
Response by Ministry of Social Development to N Dorward on .
Awaiting classification.
Tçnâ koe Nic Dorward
Please find attached the Ministry’s response to your Official Information
Act request.
Ngâ mihi,
Official Infor...
Request for a letter template from Client Support - Debt Management
Response by Ministry of Social Development to Sarah C on .
Awaiting classification.
Tçnâ koe Sarah C,
Please find attached the Ministry’s response to your Official Information
Act request.
Nâ mâtou noa, nâ
Offici...
Request for procedure in regards to sng.
Request sent to Ministry of Social Development by Petra O'Rourke on .
Awaiting classification.
I am requesting information in regards to law surrounding what is required for a sng to be granted.
Specifically,
1. Is a case manager able to de...
Benefit fraud investigation process and domestic violence.
Response by Ministry of Social Development to R Gavey on .
Successful.
Tçnâ koe R Gavey,
Please find attached the Ministry’s response to your Official Information
Act request.
Due to the size of this response...
Companies receiving COVID-19 wage subsidy
Response by Ministry of Social Development to Jeremy Roundill on .
Long overdue.
Kia ora,
The [1][email address] Inbox is not being monitored. This is an automatic
reply.
How to contact Work and Income:
MSD has a huge ran...
Preferred Supplier Arrangements - Glasses
Response by Ministry of Social Development to Gregory Soar on .
Successful.
Dear Gregory Soar
Please find attached the Ministry’s response to your Official Information
Act request.
Yours sincerely
Official an...
Information Request re MSD process and systems
Response by Ministry of Social Development to David Weir on .
Awaiting classification.
Tçnâ koe David Weir,
Please find attached the Ministry’s response to your Official Information
Act request.
Nâ mâtou noa, nâ
Officia...
Fake Names and Decetion Safety for Clients
Request sent to Ministry of Social Development by Gregory Soar on .
Successful.
It has come go my attention fake names and deception has been used and WINZ MSD claims staf safety.
What plans, policies, considerations and pract...
Traffic light documents
Response by Ministry of Social Development to Miss W. Forest on .
Successful.
Tçnâ koe Miss W. Forest,
Please find attached the Ministry’s response to your Official Information
Act request.
Due to the size of the res...
WINZ grants for electricity bills
Response by Ministry of Social Development to Kate Day on .
Awaiting classification.
Kia ora Kate Day
We refer to your below request made to the Ministry of Social Development
(the Ministry) under the Official Information Act 198...
Costs of drug testing job-seeking beneficiaries
Response by Ministry of Social Development to Matthew O'Leary on .
Partially successful.
Dear Matthew O'Leary,
Please find attached the Ministry's response to your Official Information Act request of 11 November 2013.
Regards
Official an...
