Printed from https://fyi.org.nz/request/31175-call-center-staff on September 24, 2025 00:42

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Call Center Staff

Monica made this Official Information request to Ministry of Social Development

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From: Monica

Dear Ministry of Social Development,

Are Call center staff allowed to hang up on clients (outside of being abused by clients) ?

Are Call center staff trained to write notes in file about every call they take from MSD clients? regardless of if the call is deemed short or nothing was required of the client?

Yours faithfully,

Monica

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From: Info (MSD)
Ministry of Social Development

Attachment Official Information request Call Center Staff.txt
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Attachment Response to Monica.pdf
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Tēnā koe Monica,

Please find a reply on behalf of the Chief Executive of the Ministry of Social Development attached.

Nā mātou noa, nā
[email address]
Ministerial and Executive Services
Ministry of Social Development

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From: Monica

Dear Info (MSD),

29 days to reply

Yours sincerely,

Monica

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From: Info (MSD)
Ministry of Social Development

Kia ora,

 

Thank you for emailing us. Please note this is an automatic reply, your
email has not been forwarded or actioned.

 

If you have a general enquiry, we encourage you to contact our dedicated
Contact Centre on 0800 559 009. They will be happy to assist you.

 

The call centre is available Monday to Friday between 7am and 6pm, and on
Saturday between 8am to 1pm.

 

If you have attached a document, you will need to either upload it through
MyMSD, or take it into your local Work and Income Office.

 

Here are some useful links

 

·         More information about MyMSD: [1]MyMSD - Work and Income

·         Apply online for assistance: [2]Apply online - Work and Income

·         Check what you may qualify for: [3]Check what you might get

·         Other contact information: [4]Contact Us - Work and Income

·         MSD feedback and enquiry form: [5]MSD feedback and enquiry form

 

Nā mātou noa, nā

[6][email address]
Ministry of Social Development

MSD purpose:
We help New Zealanders to be safe, strong and independent
Manaaki tangata, manaaki whānau

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This email and any attachments may contain information that is
confidential and subject to legal privilege. If you are not the intended
recipient, any use, dissemination, distribution or duplication of this
email and attachments is prohibited. If you have received this email in
error please notify the author immediately and erase all copies of the
email and attachments. The Ministry of Social Development accepts no
responsibility for changes made to this message or attachments after
transmission from the Ministry.

References

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1. https://www.workandincome.govt.nz/online...
2. https://www.workandincome.govt.nz/online...
3. https://check.msd.govt.nz/
4. https://www.workandincome.govt.nz/about-...
5. https://www.msd.govt.nz/online_forms/msd...
6. mailto:[email address]
7. https://www.msd.govt.nz/

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