Call Center Staff
Monica made this Official Information request to Ministry of Social Development
Currently waiting for a response from Ministry of Social Development, they must respond promptly and normally no later than (details and exceptions).
From: Monica
Dear Ministry of Social Development,
Are Call center staff allowed to hang up on clients (outside of being abused by clients) ?
Are Call center staff trained to write notes in file about every call they take from MSD clients? regardless of if the call is deemed short or nothing was required of the client?
Yours faithfully,
Monica
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