Call Center Staff
Monica made this Official Information request to Ministry of Social Development
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From: Monica
Dear Ministry of Social Development,
Are Call center staff allowed to hang up on clients (outside of being abused by clients) ?
Are Call center staff trained to write notes in file about every call they take from MSD clients? regardless of if the call is deemed short or nothing was required of the client?
Yours faithfully,
Monica
From: Info (MSD)
Ministry of Social Development
Official Information request Call Center Staff.txt
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Response to Monica.pdf
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Tēnā koe Monica,
Please find a reply on behalf of the Chief Executive of the Ministry of Social Development attached.
Nā mātou noa, nā
[email address]
Ministerial and Executive Services
Ministry of Social Development
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