Printed from https://fyi.org.nz/request/30855-hardship-application-granted-pending-lapsed-declined on June 03, 2025 09:08

Hardship application - Granted, pending Lapsed - declined.

Monica made this Official Information request to Ministry of Social Development

Response to this request is delayed. By law, Ministry of Social Development should normally have responded promptly and by (details and exceptions)

From: Monica

Dear Ministry of Social Development,

When a case manager places a hardship application through, but the status is pending, how long before this changes to lapsed?

Once the application is lapsed, what is the next process?
Will the case manager then decline or grant the application? Or will it remain lapsed?

Is this a process that all staff should know?

Yours faithfully,

Monica

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From: OIA_Requests (MSD)
Ministry of Social Development

Tēnā koe Monica,

Thank you for your email received 30 April 2025, under the Official Information Act 1982. Your request has been forwarded to the appropriate officials at National Office to respond.

Ngā manaakitanga,

Official and Parliamentary Information Team | Ministerial and Executive Services
Ministry of Social Development

Our Purpose:
We help New Zealanders to help themselves to be safe, strong and independent
Ko ta mātou he whakamana tangata kia tū haumaru, kia tū kaha, kia tū motuhake

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From: OIA_Requests (MSD)
Ministry of Social Development

IN-CONFIDENCE
Kia ora Monica,
 
I am writing to you regarding your request for information below. This
email is to advise you that the Ministry requires more time to respond to
this request. In accordance with section 15(1) and 15A of the Official
Information Act, the Ministry’s decision will be with you by 19 June 2025.
 
The reason for the extension is that consultations necessary to make a
decision on the request are such that a proper response to the request
cannot reasonably be made within the original time limit.
 
You have the right to seek an investigation and review by the Ombudsman of
this decision. Information about how to make a complaint is available at
[1]www.ombudsman.parliament.nz or 0800 802 602.
 
If you wish to discuss any aspect of your request with us, including this
decision, please feel free to contact [2][MSD request email]
 
I will respond to you sooner if I am able to.
 
Ngâ mihi,
 
Official Information Team | Ministerial and Executive Services
Ministry of Social Development
 
Our Purpose:
We help New Zealanders to be safe, strong and independent
Manaaki Tangata, Manaaki Whânau
 
 
 

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