Intergrated case managers, do they have back up staff when absent?
Monica made this Official Information request to Ministry of Social Development
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From: Monica
Dear Ministry of Social Development,
For clients that are Intergrated case managed, when case managers are sick or on leave,
What is the process? Is there a SOP written for this process?
Do they have someone allocated to take over clients with booked appointments?
Are clients with booked appointments advised a new appointment day?
Whose responsibility is it in the branch to ensure that because a case manager is away - there is a set policy in place to cover staff?
Yours faithfully,
Monica
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