Intergrated case managers, do they have back up staff when absent?
Monica made this Official Information request to Ministry of Social Development
Response to this request is delayed. By law, Ministry of Social Development should normally have responded promptly and by (details and exceptions)
From: Monica
Dear Ministry of Social Development,
For clients that are Intergrated case managed, when case managers are sick or on leave,
What is the process? Is there a SOP written for this process?
Do they have someone allocated to take over clients with booked appointments?
Are clients with booked appointments advised a new appointment day?
Whose responsibility is it in the branch to ensure that because a case manager is away - there is a set policy in place to cover staff?
Yours faithfully,
Monica
Things to do with this request
- Add an annotation (to help the requester or others)
- Download a zip file of all correspondence
Offensive? Unsuitable?
Requests for personal information and vexatious requests are not considered valid requests for Official Information (read more).
If you believe this request is not suitable, you can report it for attention by the site administrators
Report this request