Intergrated case managers, do they have back up staff when absent?
Monica made this Official Information request to Ministry of Social Development
The request was successful.
From: Monica
Dear Ministry of Social Development,
For clients that are Intergrated case managed, when case managers are sick or on leave,
What is the process? Is there a SOP written for this process?
Do they have someone allocated to take over clients with booked appointments?
Are clients with booked appointments advised a new appointment day?
Whose responsibility is it in the branch to ensure that because a case manager is away - there is a set policy in place to cover staff?
Yours faithfully,
Monica
From: Monica
Dear Ministry of Social Development,
Does MSD intend of replying to this request?
Yours faithfully,
Monica
From: Info (MSD)
Ministry of Social Development
Official Information request Family Harm.txt
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Letter to Monica.pdf
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Tēnā koe Monica
Please see the attached email and letter dated 22 May 2025.
Nā mātou noa, nā
[1][email address]
Ministerial and Executive Services
Ministry of Social Development
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