Who handles complaints?

Monica made this Official Information request to Ministry of Social Development

Currently waiting for a response from Ministry of Social Development, they must respond promptly and normally no later than (details and exceptions).

From: Monica

Dear Ministry of Social Development,

Who is responsible for complaints within MSD?

What or who are the assigned appropriate business units within the Ministry to have complaints escalated accordingly?
Does the " appropriate business units" have a unit name?

Could all complaints be directed to the "appropriate business units"?

Yours faithfully,

Monica

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