Printed from https://fyi.org.nz/request/6630-time-taken-to-respond-to-client-requests on November 22, 2024 05:11

Time taken to respond to client requests

Gregory Soar made this Official Information request to Ministry of Social Development

The request was successful.

From: Gregory Soar

Dear Ministry of Social Development,

It seems WINZ MSD take over a month reply to some client requests. I have email proving that. Often two weeks or more is the normal. This is not good enough considering welfare, life, death, quality of life, living arrangements, food, medical and other extreme necessities cannot wait so long.

What is the current average response time for client requests?
What is the current average response time for client requests at the Whanganui office where the longer than a month issue occured?
Is there a targeted response time and if so what is that time frame?
If there is a targeted time frame for responses to clients what percentage of responses fall within the time frame?
What is being done to provided client responses in a reasonable ( 5 day period orless if an emergency ) period?
If nothing is being done to provide client responses in a reasonable period why is it not?

Yours faithfully,

Gregory Soar

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From: OIA_Requests (MSD)
Ministry of Social Development

Tēnā koe Gregory Soar,

Thank you for your email received 4 October 2017, under the Official Information Act 1982. Your request has been forwarded to the appropriate officials at National Office to respond. You may expect a decision regarding your request to be sent to you as soon as possible.
 
Nā mātou noa, nā

Official and Parliamentary Information team   |  Ministerial and Executive Services
Ministry of Social Development

Our Purpose:
We help New Zealanders to help themselves to be safe, strong and independent
Ko ta mātou he whakamana tangata kia tū haumaru, kia tū kaha, kia tū motuhake

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From: OIA_Requests (MSD)
Ministry of Social Development

Attachment 20171102 CE Response SOAR.pdf
422K Download View as HTML

Tçnâ koe Gregory Soar

 

Please find attached the Ministry’s response to your Official Information
Act requests.

 

Nâ mâtou noa, nâ

 

Official and Parliamentary Information team   |  Ministerial and
Executive Services

Ministry of Social Development

 

Our Purpose:
We help New Zealanders to help themselves to be safe, strong and
independent
Ko ta mâtou he whakamana tangata kia tû haumaru, kia tû kaha, kia tû
motuhake

 

 

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