Repair Policies, Procedures, and Processes

Dan Hawke made this Official Information request to Housing New Zealand Corporation

The request was successful.

From: Dan Hawke

Dear Housing New Zealand Corporation,

I would like a copy of your internal policies/procedures and staff guides that cover:
- How repairs are assessed, scheduled, and prioritised
- Contractor requirements for repairs
- Repairs to shared property
- Improvements to property

Yours faithfully,

Dan Hawke

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From: HNZC Enquiries
Housing New Zealand Corporation

Dear customer,

 

Thank you for contacting Housing New Zealand.

 

We have received your email and it will be allocated to the appropriate
team to arrange a response.

 

We will aim to get back to you within 2 working days, but this may vary
depending on the volume of emails received and the nature and complexity
of your email.

 

If you are looking for information on the number of Housing New Zealand
properties, we have information about these available on our website here:
[1]http://www.hnzc.co.nz/about-us/housing-s...

 

If you want to find out about our products available to first home buyers,
please see our website here:
[2]http://www.hnzc.co.nz/ways-we-can-help-y...

 

If you are wanting to apply to live in a Housing New Zealand home or other
type of social housing, please contact the Ministry of Social Development
on 0800 559 009.

You can call our Customer Services Centre on 0800 801 601 from 8am-8pm
Monday to Friday and 24/7 for urgent queries. All calls are free of
charge.

 

Alternatively, you could fax us on 0800 201 202 or write to us at:

 

                       Housing New Zealand  

                       PO Box 50720

                       Porirua 5240

 

Thank you for contacting us.

 

Kind regards,

 

Customer Service Team

Housing New Zealand 

 

Freephone: 0800 801 601 | Housing New Zealand, PO Box 50720, Porirua 5240
| [3]www.hnzc.co.nz | [4]www.newzealand.govt.nz

The information contained in or attached to this message is intended only
for the people it is addressed to. If you are not the intended recipient,
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References

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1. http://www.hnzc.co.nz/about-us/housing-s...
2. http://www.hnzc.co.nz/ways-we-can-help-y...
3. http://www.hnzc.co.nz/
4. http://www.newzealand.govt.nz/

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From: San Fitzgibbon
Housing New Zealand Corporation

Dear Mr Hawke

 

You asked for information under the Official Information Act 1982 for
Repair Policies, Procedures, and Processes, as shown below.

 

I am writing to ask if you would like to refine your request, for example,
to major/overarching policies, procedures and processes. This is because
the amount of information you are asking for would be substantial, and
likely be declined under section … 18(f) of the Act, because it would
involve substantial research and collation. There are hundreds of related
documents, and we would likely have to charge for the information given
this.

 

I am happy to discuss this with you, if you’d like to call 04 439 3503.

 

Regards

San Fitzgibbon

 

show quoted sections

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From: HNZC Correspondence
Housing New Zealand Corporation

Dear Mr Hawke

 

I trust you received the email from us below. As I have not heard from
you, and the request is for a large amount of information, I am extending
the timeframe for providing you with a response by 20 working days under
section 15A(1)(b) of the Act as “consultations necessary to make a
decision on the request are such that a proper response to the request
cannot reasonably be made within the original time limit.”

 

A response is now due by 7 October 2016 . I will endeavour to provide a
decision on your request as soon as possible within this timeframe.  You
have the right to ask the Ombudsman to review this decision to extend the
time frame.

 

Regards

San Fitzgibbon

 

 

 

From: San Fitzgibbon
Sent: Monday, 5 September 2016 1:39 p.m.
To: '[FOI #4444 email]'
Subject: EMAIL SUGGESTING REVISED REQUEST Hawke Repair Policies,
Procedures, and Processes

 

Dear Mr Hawke

 

You asked for information under the Official Information Act 1982 for
Repair Policies, Procedures, and Processes, as shown below.

 

I am writing to ask if you would like to refine your request, for example,
to major/overarching policies, procedures and processes. This is because
the amount of information you are asking for would be substantial, and
likely be declined under section … 18(f) of the Act, because it would
involve substantial research and collation. There are hundreds of related
documents, and we would likely have to charge for the information given
this.

 

I am happy to discuss this with you, if you’d like to call 04 439 3503.

 

Regards

San Fitzgibbon

 

show quoted sections

Link to this

From: Dan Hawke

Dear HNZC Correspondence,

Thanks for your reply, currently I am out of the country and unable to call. If you have any key documents that cover these, or at least some of these points that may contain useful informaion, can you make them available in the meantime?

Otherwise, please supply what you can and I will reach you by phone around the 20th on my return.

Yours sincerely,

Dan Hawke

Link to this

From: San Fitzgibbon
Housing New Zealand Corporation

Dear Mr Hawke

Thank you for your email below. We will supply documents to you as soon as possible.

Regards
San Fitzgibbon

show quoted sections

Link to this

From: HNZC Correspondence
Housing New Zealand Corporation


Attachment Response to OIA for repair policies.pdf
50K Download View as HTML

Attachment PBMC Schedule 2 Categories of Work 2.pdf
130K Download View as HTML

Attachment PBMC Schedule 3 ResponsiveMaintenance Work Service Levels.pdf
86K Download View as HTML

Attachment M 215 2014 HNZ Maintenance Programmed Work Specification 20140620.pdf
2.1M Download View as HTML

Attachment ACM 200 Amenity Condition Manual.pdf
6.3M Download View as HTML


Dear Mr Hawke

 

I have attached Housing New Zealand’s response to your request for repair
policies, procedures, and processes.

 

Yours sincerely

San Fitzgibbon

 

Please do not respond to this email address as incoming emails are not
monitored.

You may either contact Housing New Zealand through
[1]http://www.hnzc.co.nz/contact-us or email Housing New Zealand at
[2][HNZC request email]

 

The information contained in or attached to this message is intended only
for the people it is addressed to. If you are not the intended recipient,
any use, disclosure or copying of this information is unauthorised and
prohibited. This information may be confidential or subject to legal
privilege. If you have received this message in error, please notify the
sender immediately and delete this message.

 

Please consider the environment before printing this email.

 

 

 

 

The information contained in or attached to this message is intended only
for the people it is addressed to. If you are not the intended recipient,
any use, disclosure or copying of this information is unauthorised and
prohibited. This information may be confidential or subject to legal
privilege. If you have received this message in error, please notify the
sender immediately and delete this message.

Please consider the environment before printing this email.

References

Visible links
1. http://www.hnzc.co.nz/contact-us
2. mailto:[HNZC request email]

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