Dear Accident Compensation Corporation,

All ACC policies, processes, procedures, manuals, rules, guidelines and other documents regarding Part 4 of the Act. Specifically:
(1) Entitlements (ss 67-71 of the Act);
(2) Treatment (ss 73-74 of the Act);
(3) Individual, social and vocational rehabilitation (ss 75-96 of the Act);
(4) Weekly compensation (ss 100-101);
(5) Incapacity for employment (ss 102-106 of the Act);
(6) Vocational independence (ss 107-113 of the Act);
(7) Interest on late payments and indexation of weekly compensation and other entitlements (ss 114-116 of the Act);
(8) Powers to the corporation (s 117 of the Act);

All ACC policies, processes, procedures, manuals, rules, guidelines and other documents regarding Part 5 of the Act. Specifically review decision and the effect of the decision (ss 145-147 of he Act).

All ACC policies, processes, procedures, manuals, rules, guidelines and other documents regarding Part 7 of the Act. Specifically:
(1) the duty of the corporation, functions of the corporation and prevention of personal injury (ss 262, 263 of the Act); and
(2) the purpose for which ACC may collect or disclose information (ss 279 and 282 of the Act).

All ACC policies, processes, procedures, manuals, rules, guidelines and other documents regarding Part 9 of the Act. Specifically:
(1) the provision of enlistments entitlements where subsequent injury occurs and when there is a failure to reach an agreement (ss 295-296 of the Act); and
(2) offences under sections 306 and 312 of the Act.

All ACC policies, processes, procedures, manuals, rules, guidelines and other documents regarding the complaints process (Part 2, right 8 of the Code), which should include:
(1) how to raise a concern directly with an individual or the line manager (Part 3.1 of the Code);
investigation of complaints by a claimant (detailing the steps to be taken and by whom, where the "whom" is not a specific person but a designated role);
(2) Procedure for addressing and resolving problems and concerns (Part 3.2 of the Code);
(3) Procedure for lodging a complaint and the decision framework (Part 3.3 of the Code);
(4) Procedure for dealing with a complaint (Part 3.4 of the Code);
(5) Making a decision (Part 3.5 of the Code):
(6) Remedies available under this Code (Part 4 of the Code);
(7) Addressing situations (Part 5 of the Code);
(8) Claimant’s right of review with any decision made by ACC under this Code (Part 6 of the Code);.

Pursuant to section 16 of the OIA, I request that the documents I've requested be made readily available through the ACC website in a manner which is readily accessible (such as an Policy & Process webpage, or Documents webpage).

I ask that the answers to my questions (pursuant to the Code) be provided through FYI.org.nz, as well as the links to the documents I've specifically requested. In so doing, ACC will reduced the number of repeat requests for the same information. For instance, I noticed that ACC responded to three people with many of the same documents, within 2 days of each other. This redundancy (and waste of tax payers money) would not occur if ACC made all its policies, processes, guidelines, templates and other documents readily available though the ACC website (in the spirit of transparency) rather than restricting access to ACC employees. Just a practical solution to ponder.

Thanks for your help.

AS Van Wey