Tēnā koe Monica,

Please find a reply on behalf of the Chief Executive of the Ministry of Social Development attached.

Nā mātou noa, nā
[email address]
Ministerial and Executive Services
Ministry of Social Development

-----Original Message-----
From: Monica <[email address]>
Sent: Monday, June 2, 2025 6:52 AM
To: OIA_Requests (MSD) <[MSD request email]>
Subject: Official Information request - Who handles complaints?

Dear Ministry of Social Development,

Who is responsible for complaints within MSD?

What or who are the assigned appropriate business units within the Ministry to have complaints escalated accordingly?
Does the " appropriate business units" have a unit name?

Could all complaints be directed to the "appropriate business units"?

Yours faithfully,

Monica

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Kia ora,

 

Thank you for emailing us. Please note this is an automatic reply, your
email has not been forwarded or actioned.

 

If you have a general enquiry, we encourage you to contact our dedicated
Contact Centre on 0800 559 009. They will be happy to assist you.

 

The call centre is available Monday to Friday between 7am and 6pm, and on
Saturday between 8am to 1pm.

 

If you have attached a document, you will need to either upload it through
MyMSD, or take it into your local Work and Income Office.

 

Here are some useful links

 

·         More information about MyMSD: [1]MyMSD - Work and Income

·         Apply online for assistance: [2]Apply online - Work and Income

·         Check what you may qualify for: [3]Check what you might get

·         Other contact information: [4]Contact Us - Work and Income

·         MSD feedback and enquiry form: [5]MSD feedback and enquiry form

 

Nā mātou noa, nā

[6][email address]
Ministry of Social Development

MSD purpose:
We help New Zealanders to be safe, strong and independent
Manaaki tangata, manaaki whānau

[7]Image

This email and any attachments may contain information that is
confidential and subject to legal privilege. If you are not the intended
recipient, any use, dissemination, distribution or duplication of this
email and attachments is prohibited. If you have received this email in
error please notify the author immediately and erase all copies of the
email and attachments. The Ministry of Social Development accepts no
responsibility for changes made to this message or attachments after
transmission from the Ministry.

References

Visible links
1. https://www.workandincome.govt.nz/online...
2. https://www.workandincome.govt.nz/online...
3. https://check.msd.govt.nz/
4. https://www.workandincome.govt.nz/about-...
5. https://www.msd.govt.nz/online_forms/msd...
6. mailto:[email address]
7. https://www.msd.govt.nz/