Date: Sun, 01 Jun 2025 13:12:55 +0000
Subject: Official Information request - Call Center Staff
From: Monica <
[FYI request #31175 email]>
To: "OIA_Requests (MSD)" <
[MSD request email]>
Dear Ministry of Social Development,
Are Call center staff allowed to hang up on clients (outside of being abused by clients) ?
Are Call center staff trained to write notes in file about every call they take from MSD clients? regardless of if the call is deemed short or nothing was required of the client?
Yours faithfully,
Monica
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