Kia ora Tony,

Auckland Transport (AT) acknowledges receipt of your request for official
information dated the 28^th of July 2023 in relation to analysis provided
on page 24 of the Auckland Rapid Transit Plan Stages 1-3 Summary Report. 

We hope to respond to your request as soon as possible, but not later than
the 25^th of August 2023, which is 20 working days after the day your
request was received. If we aren’t able to respond to your request by
then, we will notify you of an extension of that timeframe.

Your case is being managed by Anna, who is one of our LGOIMA Business
partners. If you have any further queries, you can contact the team on
(09) 355 3553 during business hours, quoting Local Government Official
Information request number CAS-765469-S4F0V0.

Ngâ mihi,

Peter | Customer Care Coordinator
Customer Care| Case Management
20 Viaduct Harbour Avenue, Auckland 1010
P 09 355 3553
[1]www.at.govt.nz

Visit [2]Auckland flood-impacted road repair and recovery programme for
information regarding road closures and AT’s recovery and repair programme
Visit Waka Kotahi [3]NZTA Traffic Updates for Auckland Region's state
highways

Aucklanders are being kept informed via [4]Auckland Emergency Management
 

From: Tony Randle <[FOI #23621 email]>;
Received: Fri Jul 28 2023 15:18:51 GMT+1200 (New Zealand Standard Time)
To: [email address] <at[Auckland Transport request email]>;
LGOIMA <at[Auckland Transport request email]>;
Subject: Official Information request - Capacity assumptions by mode in
the Auckland Rapid Transit Plan

Dear Auckland Transport,

I am interested in understanding the information used to support the stated maximum capacities for different public transport (PT) modes used in the Auckland Rapid Transit Plan.

On 1 March, 2022, AT provided a response to an information request asking for a copy of the “Auckland Rapid Transit Plan” ([5]https://urldefense.com/v3/__https://fyi.... ). In this response, Auckland Transport stated:

“Given the project is still underway, there is no draft plan available to provide you to satisfy your specific request. Your request seeking the draft document is refused under section 17e of the Local Government Official Information and Meetings Act 1987 (LGOIMA), as Auckland Transport (AT) does not hold the information. A summary document of the first three stages is available, however, which includes the information on potential city centre alignments that you have mentioned. We have attached this summary document, as we believe the information it contains should satisfy your substantive request.
...
The eight scenarios developed were conceptual only. They were conceived as viable scenarios, but not necessarily realistic ones. The work found that three realistic options for the city centre: a three-line (surface) light rail network for new corridors to the city centre; a three-line (tunnelled) light rail or metro network; or a combination of surface and tunnelled corridors.”

The AT response also included the document “Auckland Rapid Transit Plan Stage 1 3 Summary Report.pdf”. On page 24 of this report is sub-section “3.2.1 Capacity assumptions by mode”. This section includes “Table 3-2: Mode capacity assumptions” which outlined “Maximum vehicles per hour” for the PT modes of Bus, Light Rail, Light Metro and Heavy Rail.

1) Can AT please provide a copy of the paper, report, project and/or correspondence which is the authoritative source for the information in Table 3-2?

2) Can AT please provide a copy of the scope, terms of reference, contract, purchase order or other document that asked for this for the information in Table 3-2 being provided to AT?

3) Can AT please provide the authoritative source (transport expert, transport consulting company) that provided the information in Table 3-2?

4) Can AT please outline when it received the information in Table 3-2?

5) Can AT please provide a copy of any and all reviews (internal or external) of the information in Table 3-2 that confirmed this information is accurate?

In the same section, under the statement “The ultimate ‘corridor capacity’ of these modes is shown in the diagram below:” there is a “Passengers per hour at peak” (PPH) chart for a range of public transport modes including Heavy Rail (Triple EMU, Double EMU), Light Rail Metro (Grade-Separated, On-Street), Bus (Advanced Trambus, Busway, Bus Lanes, Bus in General Traffic). The chart itself shows the PPH for each mode from “Minimum”, “Ideal”, and “Stretch”.

6) Can AT please provide a copy of the paper, report, project and/or correspondence which is the authoritative source for the information in “Passengers per hour at peak” chart?

7) Can AT please provide a copy of the scope, terms of reference, contract, purchase order or other document that asked for this for the information in “Passengers per hour at peak” chart being provided to AT?

8) Can AT please provide the authoritative source (transport expert, transport consulting company) that provided the information in “Passengers per hour at peak” chart?

9) Can AT please outline when it received the information in “Passengers per hour at peak” chart?

10) Can AT please provide a copy of any and all reviews (internal or external) of the information in “Passengers per hour at peak” chart that confirmed this information is accurate?

If this information is held in electronic form, it is preferred that the information is provided in its complete and original electronic format.

Yours faithfully,

Tony Randle

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #23621 email]

Is [Auckland Transport request email] the wrong address for Official Information requests to Auckland Transport? If so, please contact us using this form:
[6]https://urldefense.com/v3/__https://fyi....

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
[7]https://urldefense.com/v3/__https://fyi....

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

show quoted sections

Kia ora Hamish            
Please see the following LGOIMA request and respond to us by 08 August
2023 confirming which questions your team will answer. Request
CAS-765469-S4F0V0 [1]CAS-765469-S4F0V0
 

I am interested in understanding the information used to support the stated maximum capacities for different public transport (PT) modes used in the Auckland Rapid Transit Plan.

On 1 March, 2022, AT provided a response to an information request asking for a copy of the “Auckland Rapid Transit Plan” ([2]https://urldefense.com/v3/__https://fyi.... ). In this response, Auckland Transport stated:

“Given the project is still underway, there is no draft plan available to provide you to satisfy your specific request. Your request seeking the draft document is refused under section 17e of the Local Government Official Information and Meetings Act 1987 (LGOIMA), as Auckland Transport (AT) does not hold the information. A summary document of the first three stages is available, however, which includes the information on potential city centre alignments that you have mentioned. We have attached this summary document, as we believe the information it contains should satisfy your substantive request.
The eight scenarios developed were conceptual only. They were conceived as viable scenarios, but not necessarily realistic ones. The work found that three realistic options for the city centre: a three-line (surface) light rail network for new corridors to the city centre; a three-line (tunnelled) light rail or metro network; or a combination of surface and tunnelled corridors.”

The AT response also included the document “Auckland Rapid Transit Plan Stage 1 3 Summary Report.pdf”. On page 24 of this report is sub-section “3.2.1 Capacity assumptions by mode”. This section includes “Table 3-2: Mode capacity assumptions” which outlined “Maximum vehicles per hour” for the PT modes of Bus, Light Rail, Light Metro and Heavy Rail.

 

1) Can AT please provide a copy of the paper, report, project and/or correspondence which is the authoritative source for the information in Table 3-2?
2) Can AT please provide a copy of the scope, terms of reference, contract, purchase order or other document that asked for this for the information in Table 3-2 being provided to AT?
3) Can AT please provide the authoritative source (transport expert, transport consulting company) that provided the information in Table 3-2?
4) Can AT please outline when it received the information in Table 3-2?
5) Can AT please provide a copy of any and all reviews (internal or external) of the information in Table 3-2 that confirmed this information is accurate?

In the same section, under the statement “The ultimate ‘corridor capacity’ of these modes is shown in the diagram below:” there is a “Passengers per hour at peak” (PPH) chart for a range of public transport modes including Heavy Rail (Triple EMU, Double EMU), Light Rail Metro (Grade-Separated, On-Street), Bus (Advanced Trambus, Busway, Bus Lanes, Bus in General Traffic). The chart itself shows the PPH for each mode from “Minimum”, “Ideal”, and “Stretch”.

6) Can AT please provide a copy of the paper, report, project and/or correspondence which is the authoritative source for the information in “Passengers per hour at peak” chart?
7) Can AT please provide a copy of the scope, terms of reference, contract, purchase order or other document that asked for this for the information in “Passengers per hour at peak” chart being provided to AT?
8) Can AT please provide the authoritative source (transport expert, transport consulting company) that provided the information in “Passengers per hour at peak” chart?
9) Can AT please outline when it received the information in “Passengers per hour at peak” chart?
10) Can AT please provide a copy of any and all reviews (internal or external) of the information in “Passengers per hour at peak” chart that confirmed this information is accurate?

If this information is held in electronic form, it is preferred that the information is provided in its complete and original electronic format.
Due dates:

* 08 August 2023 – Let us know if you can provide information.
* 19 August 2023 - Information to be provided to LGOIMA team.

LGOIMA cases have statutory due date obligations Auckland Transport must
adhere to. If you have any questions regarding this assignment, or
concerns about the size of the request, please contact me.  
Thank you for your assistance.
Ngâ mihi,
Anna | LGOIMA Business Partner
Customer Care Engagement | Customer Experience
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
[3]www.at.govt.nz

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [4]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [5]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. https://aucklandtransport.crm6.dynamics....
2. https://urldefense.com/v3/__https://fyi....
3. http://www.at.govt.nz/
4. https://at.govt.nz/COVID-19
5. https://covid19.govt.nz/

Good morning Tony,
Apologies - please disregard the email that was just sent to you. This was
sent in error.
 
Cheers
Anna

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [1]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [2]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. https://at.govt.nz/COVID-19
2. https://covid19.govt.nz/

Kia ora Tony 

 

Thank you for your request for information dated 28 July 2023 seeking
information on the Auckland Rapid Transport Plan.

 

The LGOIMA requires that we let you know our decision on your request no
later than 20 working days after the day we received your request.
Unfortunately, it won’t be possible to meet that time limit and we are
therefore letting you know of an extension of the time to make our
decision, to 01 September 2023.

 

Remember, if you need to provide us with more information or if you have
any questions, you can simply reply to this email leaving the subject line
as it is.

 

 

Ngā mihi

Anna 

LGOIMA Business Partner 

 

 

Auckland Transport

20 Viaduct Harbour Avenue, Auckland 1010

[1]www.at.govt.nz

 

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [2]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [3]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. http://www.at.govt.nz/
2. https://at.govt.nz/COVID-19
3. https://covid19.govt.nz/

Kia ora Tony 

 

LGOIMA update

 

We had hoped to tell you what we've found and what the next steps are by
01 September 2023. Unfortunately, it won’t be possible to meet that time
limit and we are therefore letting you know of an extension of the time to
make our decision, to 08 September 2023. This extension is necessary
because consultations within Auckland Transport are necessary to make a
decision on your request. Therefore, a proper response cannot reasonably
be made within the original time limit.
 
Remember, if you need to provide us with more information or if you have
any questions, you can simply reply to this email leaving the subject line
as it is.

 

 

Ngā mihi

Anna 

LGOIMA Business Partner 

 

 

Auckland Transport

20 Viaduct Harbour Avenue, Auckland 1010

[1]www.at.govt.nz

 

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [2]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [3]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. http://www.at.govt.nz/
2. https://at.govt.nz/COVID-19
3. https://covid19.govt.nz/

Kia ora Tony 

 

I’ve attached the official information you asked for

On 28/07/2023 you asked for information regarding the Auckland Rapid
Transit Plan (ARTP) Stages 1-3.

 

I’ve attached a response from Hamish Bunn, Group Manager Investment
Planning and Policy.

 

Should you believe that we have not dealt with your request appropriately,
you are able to make a complaint to the Office of the Ombudsman in
accordance with section 27(3) of the LGOIMA Act and seek an investigation
and review in regard to this matter.

You can contact the Ombudsman at [1]www.ombudsman.parliament.nz or
freephone 0800 802 602.

 

If you have any further queries, simply reply to this email leaving the
subject line as it is. We’ll make sure this information is added to your
case.

 

 

 

Ngā mihi

Anna 

LGOIMA Business Partner 

 

 

Auckland Transport

20 Viaduct Harbour Avenue, Auckland 1010

[2]www.at.govt.nz

 

 

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [3]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [4]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. file:///tmp/www.ombudsman.parliament.nz
2. file:///tmp/www.at.govt.nz
3. https://at.govt.nz/COVID-19
4. https://covid19.govt.nz/

Kia ora Tony,

Auckland Transport (AT) acknowledges receipt of your request for official
information dated the 15^th of September 2023 in relation to analysis
provided on page 24 of the Auckland Rapid Transit Plan Stages 1-3 Summary
Report.

We hope to respond to your request as soon as possible, but not later than
the 13^th of October 2023, which is 20 working days after the day your
request was received. If we aren’t able to respond to your request by
then, we will notify you of an extension of that timeframe.

Your case is being managed by Samira, who is one of our LGOIMA Business
partners. If you have any further queries, you can contact the team on
(09) 355 3553 during business hours, quoting Local Government Official
Information request number CAS-798481-C0S1J8.

Ngā mihi,

Peter | Customer Care Coordinator
Customer Care| Case Management
20 Viaduct Harbour Avenue, Auckland 1010
P 09 355 3553
[1]www.at.govt.nz

Visit [2]Auckland flood-impacted road repair and recovery programme for
information regarding road closures and AT’s recovery and repair programme
Visit Waka Kotahi [3]NZTA Traffic Updates for Auckland Region's state
highways

Aucklanders are being kept informed via [4]Auckland Emergency Management
 

From: Tony Randle <[FOI #23621 email]>;
Received: Fri Sep 15 2023 09:39:51 GMT+1200 (New Zealand Standard Time)
To: [email address] <at[Auckland Transport request email]>;
LGOIMA <at[Auckland Transport request email]>;
Subject: Re: Here’s the official information you asked for (case number
CAS-765469-S4F0V0 ) CRM:0134_u

Dear AT Official Information (AT),

Thank you for the substantive response of 12 September 2023 and the explanation on why AT refused to provide any of the requested information.

I am disappointed that AT did not contact me to seek clarification of my request during the more than six weeks taken to decide to refuse to provide requested information because I asked for the “authoritative source”.

The term “authoritative” is just an adjective meaning “having or showing impressive knowledge about a subject” ([5]https://urldefense.com/v3/__https://www....). I assumed, perhaps incorrectly, that AT would utilise people who are authoritative about public transport and rapid transit in the creation of information about rapid transit mode capacity.

However, it is AT that seems to have assumed that “authoritative” = “external”. I must point out that this request is deliberately blind to whether this information was produced internally or externally to AT as the request simply asks for the source document and supporting information around it. I am both concerned and amused that AT developed its Auckland Rapid Transit Plan using staff it does not believe are knowledgeable about rapid transit.

It seems to me, based on your explanation, that “the document the table is sourced from” is the “authoritative source” for Table 3-2 I requested. Equally, the spreadsheet used to calculate the figures used to create the graph is the “authoritative source” for “Passengers per hour at peak” chart I requested.

Now I understand your interpretation of my request, I will clarify my request by removing the word “authoritative” from my requested noting that, from my perspective, these are the same requests as originally sent to AT seven weeks ago:

1) Can AT please provide a copy of the paper, report, project and/or correspondence which is the source for the information in Table 3-2?

2) Can AT please provide a copy of the scope, terms of reference, contract, purchase order or other document that asked for this for the information in Table 3-2 being provided to AT?

3) Can AT please provide the source (transport expert, transport consulting company) that provided the information in Table 3-2?

4) Can AT please outline when it received the information in Table 3-2?

5) Can AT please provide a copy of any and all reviews (internal or external) of the information in Table 3-2 that confirmed this information is accurate?

6) Can AT please provide a copy of the paper, report, project and/or correspondence which is the source for the information in “Passengers per hour at peak” chart?

7) Can AT please provide a copy of the scope, terms of reference, contract, purchase order or other document that asked for this for the information in “Passengers per hour at peak” chart being provided to AT?

8) Can AT please provide the source (transport expert, transport consulting company) that provided the information in “Passengers per hour at peak” chart?

9) Can AT please outline when it received the information in “Passengers per hour at peak” chart?

10) Can AT please provide a copy of any and all reviews (internal or external) of the information in “Passengers per hour at peak” chart that confirmed this information is accurate?

Can Auckland Transport, under this LGOIMA request, please provide:
• “the document the table is sourced from” for Table 3-2 as I requested in 1)
• the supporting information about the source document requested under 1) as I requested in 2) – 5)
• the spreadsheet used to calculate the figures used to create the graph for the “Passengers per hour at peak” chart as I requested in 6)
• the supporting information about the source document requested under 6) as I requested in 7) – 10)

As AT has already spent over six weeks reviewing the requested information, can it please be provided in a timely manner?

Finally, can AT also acknowledge its receipt of this reply?

Yours sincerely,

Tony Randle

show quoted sections

Kia ora Tony, 
 
Thank you for following up with us and apologies for the lack of response
to your follow up email. 
 
Please find attached the receipt which we sent to you today. 
 
Ngā mihi,

Peter | Customer Care Coordinator
Customer Care| Case Management
20 Viaduct Harbour Avenue, Auckland 1010
P 09 355 3553
[1]www.at.govt.nz

Visit [2]Auckland flood-impacted road repair and recovery programme for
information regarding road closures and AT’s recovery and repair programme
Visit Waka Kotahi [3]NZTA Traffic Updates for Auckland Region's state
highways

Aucklanders are being kept informed via [4]Auckland Emergency Management

From: Tony Randle <[FOI #23621 email]>;
Received: Tue Oct 03 2023 15:30:16 GMT+1300 (New Zealand Daylight Time)
To: [email address] <at[Auckland Transport request email]>;
LGOIMA <at[Auckland Transport request email]>;
Subject: Re: Here’s the official information you asked for (case number
CAS-765469-S4F0V0 ) CRM:0134_u

Dear AT Official Information (AT),

Can AT please confirm you have received by FYI communication of 15 September 2023?

Can AT please confirm when a substantive response to my FYI communication of 15 September 2023 be provided?

Yours sincerely,

Tony Randle

show quoted sections

Kia ora Tony.
 
I’ve attached the official information you asked for
I refer to your official information request dated the 15^th of September
2023 in relation to analysis provided on page 24 of the Auckland Rapid
Transit Plan Stages 1-3 Summary Report.
 
I’ve attached a response from Hamish Bunn, Group Manager Investment,
Planning & Policy.

Should you believe that we have not dealt with your request appropriately,
you are able to make a complaint to the Office of the Ombudsman in
accordance with section 27(3) of the LGOIMA Act and seek an investigation
and review in regard to this matter.
 
You can contact the Ombudsman at [1]www.ombudsman.parliament.nz or
freephone 0800 802 602.
 
If you have any further queries, simply reply to this email leaving the
subject line as it is. We’ll make sure this information is added to your
case.

Nga mihi,

Samira Ghadimi | LGOIMA Business Partner
Customer Care Engagement | Customer Experience
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
[2]www.at.govt.nz

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [3]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [4]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. file:///tmp/www.ombudsman.parliament.nz
2. http://www.at.govt.nz/
3. https://at.govt.nz/COVID-19
4. https://covid19.govt.nz/

Kia ora Tony, 
 
I hope this email finds you well. Thank you for your follow-up
correspondence. I would like to clarify that in your latest email, you
only listed below questions: 
 
Can Auckland Transport, under this LGOIMA request, please provide:

•                   “the document the table is sourced from” for Table 3-2 as I requested in 1) 

•                   the supporting information about the source document requested under 1) as I requested in 2) – 5)

•                   the spreadsheet used to calculate the figures used to create the graph for the “Passengers per hour at peak” chart as I requested in 6)

•                   the supporting information about the source document requested under 6) as I requested in 7) – 10)

I hope this clarifies the matter.

Nga mihi,

Samira Ghadimi | LGOIMA Business Partner
Customer Care Engagement | Customer Experience
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
[1]www.at.govt.nz

 
------------------- Original Message

show quoted sections

Please use this email address for all replies to this request:
[FOI #23621 email]

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
[4]https://urldefense.com/v3/__https://fyi....

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. http://www.at.govt.nz/
2. https://urldefense.com/v3/__http://www.o...
3. https://urldefense.com/v3/__https://covi...
4. https://urldefense.com/v3/__https://fyi....