Kia ora Tony,

Auckland Transport (AT) acknowledges receipt of your request for official
information dated 12 November 2020 about Fare revenue, cost and patronage
for Auckland PT Bus and Rail Services.

We hope to respond to your request as soon as possible, but not later than
10 December 2020, which is 20 working days after the day your request was
received. If we aren’t able to respond to your request by then, we will
notify you of an extension of that timeframe.

Your case is being managed by Nicole, who is one of our LGOIMA Business
partner. If you have any further queries, you can contact the team on (09)
355 3553 during business hours, quoting Local Government Official
Information request number CAS-248537-J1S0N5.

Ngâ mihi,

Simran | Customer Care Coordinator
20 Viaduct Harbour Avenue, Auckland 1010
Private Bag 92250, Auckland 1142
P 09 355 3553 | F 09 355 3550
www.at.govt.nz

  
 
 
 
 

show quoted sections

Good afternoon Tony,

 
On 12 November 2020 you made a request for information about fare revenue,
cost and patronage for Auckland PT across our bus and rail services since
July 2018.
 
Your request, as it is currently framed, will be very difficult to meet
without substantive collation. Unless your request is amended, we may have
to refuse it under section 10(f) of the Local Government Official
Information and Meetings Act 1987 (LGOIMA), which applies where the
information cannot me made available without substantive collation or
research. Please let us know before 25 November 2020 whether you are
prepared to amend your request and, if so, how. 
 
I look forward to hearing from you.
 

Kind regards

Nicole
LGOIMA Business Partner 
Auckland Transport

20 Viaduct Harbour Avenue, Auckland 1010

[1]www.at.govt.nz

 

From: Tony Randle <[2][FOI #14118 email]>
Sent: Thursday, 12 November 2020 10:17 p.m.
To: AT Official Information (AT) <[3][email address]>
Subject: Official Information request - Fare revenue, cost and patronage
for Auckland PT Bus and Rail Services

Dear Auckland Transport,

I am interested in the fare revenue and operating cost of Auckland's pubic
transport services since July 2018.

1) Can I please have a copy of the monthly rail fare revenue from July
2018?

2) Can I please have a copy of the rail ticket sales by ticket type and
ticket type revenue from July 2018?

3) Can I please have a copy of the monthly rail operating cost paid to the
rail operator from July 2018?

4) Can I please have a copy of the monthly fare revenue for each bus route
and for each bus PTOM unit for each month from July 2018?

5) Can I please have a copy of the bus ticket sales by ticket type and
ticket type revenue for each bus route for each month from July 2018?

6) Can I please have a copy of the monthly bus PTOM contract operating
cost paid to bus operators for each PTOM bus unit for each month from July
2018?

I am also interested in the resultant PT patronage for Auckland’s public
transport services and so also request the following monthly patronage
information.

7) Can I please have a copy of the monthly the total number of passenger
boardings by rail line from July 2018?

8) Can I please have a copy of the monthly the total number of passenger
boardings by bus route from July 2018?

9) Can I please have a copy of the monthly the total number of passenger
transfers from July 2018?

10) Can I please have a copy of the monthly the total number of bus
passenger journeys (passenger boardings less transfers) from July 2018?

11) Can I please have a copy of the monthly the total number of passenger
boardings which began during Peak Times by rail route from July 2018?

12) Can I please have a copy of the monthly the total number of passenger
boardings which began during Peak Times by bus route from July 2018?

13) Can I please have a copy of the monthly the total number of trips
passenger boardings began during Off Peak Times by rail route from July
2018?

14) Can I please have a copy of the monthly the total number of passenger
boardings which began during Off Peak Times by bus route from July 2018?

15) Can I please have a copy of the monthly the total passenger kilometres
by rail route from July 2018?

16) Can I please have a copy of the monthly the total passenger kilometres
by bus route from July 2018?

17) Can I please have a copy of the monthly the total passenger kilometres
in respect of Peak Times trips by rail route from July 2018?

18) Can I please have a copy of the monthly the total passenger kilometres
in respect of Peak Times trips by bus route from July 2018?

19) Can I please have a copy of the monthly the total passenger kilometres
in respect of Off Peak trips by rail route from July 2018?

20) Can I please have a copy of the monthly the total passenger kilometres
in respect of Off Peak trips by bus route from July 2018?

If this information is held in electronic form, I would prefer the
information was provided in its complete and original electronic format.

Please contact me via the FYI web site if the GWRC requires any further
clarification or information to support this information request.

Yours faithfully,

Tony Randle

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [4]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [5]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. http://www.at.govt.nz/
2. mailto:[FOI #14118 email]
3. mailto:[email address]
4. https://at.govt.nz/COVID-19
5. https://covid19.govt.nz/

Hi Tony,
 
Thank you for your response.
 
Unfortunately, to provide the information for questions 1 to 14 will still
require a substantial amount of time to collate from the relevant teams
within Auckland Transport.
Could you please choose 3 questions and we could have a look at those?
 
The below links to our website may be able to assist. The annual report
will provide an overview of Auckland PT patronage and revenue:
[1]https://at.govt.nz/about-us/reports-publ...
[2]https://at.govt.nz/about-us/reports-publ...
 
I look forward to hearing from you.
 
Kind regards
 
Nicole | LGOIMA Business Partner
Customer Care
Auckland Transport
Private Bag 92250, Auckland 1142
P 09 355 3553 | E [3][email address] or
[4][email address]
[5]www.at.govt.nz
[6]cid:image003.jpg@01D52062.0ED40F00
 
 
 
------------------- Original Message

show quoted sections

Please use this email address for all replies to this request:
[FOI #14118 email]

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[12]https://urldefense.com/v3/__https://fyi....

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

-------------------------------------------------------------------
 

Important notice: The contents of this email and any attachments may be
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email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

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2. https://at.govt.nz/about-us/reports-publ...
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4. mailto:[email address]
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10. https://at.govt.nz/COVID-19
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Good afternoon Tony,

 

Thank you for your request for information dated 12 November 2020 about
fare revenue, cost and patronage for Auckland PT across our bus and rail
services since July 2018.

On 19 November 2020 we asked you to refine your request, as it would
likely be declined under section 10(f) of the Local Government Official
Information and Meetings Act 1987 (LGOIMA), as the information to all 14
of your questions could not be made available without substantive
collation or research.  You replied on 20 November 2020 requesting the
information for questions 1 to 14.

On 25 November 2020 we asked you to refine your request to just 3
questions, as the request was still too large. You replied on 25 November
2020 asking for questions 1 to 6 to be answered.
 

 1. Can I please have a copy of the monthly rail fare revenue from July
2018?

Granted – we hold this information and will provide it to you.
 

 2. Can I please have a copy of the rail ticket sales by ticket type and
ticket type revenue from July 2018?

Granted – we hold this information and will provide it to you.
 

 3. Can I please have a copy of the monthly rail operating cost paid to
the rail operator from July 2018?

Granted – we hold the overall cost for the various operators and will
provide this to you. We are not able to release further breakdown because
the rail contract is under tender currently. To release the information
requested would undermine the tender.
 

 4. Can I please have a copy of the monthly fare revenue for each bus
route and for each bus PTOM unit for each month from July 2018?

 
Declined under section 17(f) of LGOIMA, as the information requested
cannot be made available without substantial collation and research. An
explanation to follow in the response.
 

 5. Can I please have a copy of the bus ticket sales by ticket type and
ticket type revenue for each bus route for each month from July 2018?

 
Granted – we hold this information and will provide it to you.
 

 6. Can I please have a copy of the monthly bus PTOM contract operating
cost paid to bus operators for each PTOM bus unit for each month from
July 2018?

Declined under section 17(2)(h), 17(2)(i) and 17(2)(j) of the LGOIMA. An
explanation will be provided in the response.
 

We are in the process of gathering the information and it will take us
a bit longer to prepare this for release. We estimate the information will
be ready by Friday, 18 December 2020.

Please let us know if you would like to discuss the decision.

You have the right to seek an investigation and review by the Ombudsman of
this decision. Information about how to make a complaint is available at
[1]www.ombudsman.parliament.nz or freephone 0800 802 602.

Kind regards

 

Nicole
LGOIMA Business Partner
Auckland Transport

20 Viaduct Harbour Avenue, Auckland 1010

[2]www.at.govt.nz

 

 

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [3]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [4]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. https://urldefense.proofpoint.com/v2/url...
2. http://www.at.govt.nz/
3. https://at.govt.nz/COVID-19
4. https://covid19.govt.nz/

Dear Tony,
 
Further to my email below, I had hoped to provide the information to you
today, however this is still going through approval.
 
I aim to have this sent to you by Tuesday, 22 December 2020. If for some
reason the approval has not been done by Tuesday, with the end of year
shut down approaching, this will be provided to you in the new year (ie.
by 15 January 2021).
 
Kind regards
 
Nicole Watkins | LGOIMA Business Partner
Customer Care
Auckland Transport
Private Bag 92250, Auckland 1142
P 09 355 3553 | E [1][email address] or
[2][email address]
[3]www.at.govt.nz
[4]cid:image003.jpg@01D52062.0ED40F00
 
------------------- Original Message

show quoted sections

Kia ora Tony

 

I’ve attached the official information you asked for

 

On 12 November 2020 you asked for information about fare revenue, cost and
patronage for Auckland PT across our bus and rail services since July
2018.

 

I’ve attached letter from Phil Wratt, Engagement Manager - Customer Care,
in response.

 

Should you believe that we have not dealt with your request appropriately,
you are able to make a complaint to the Office of the Ombudsman in
accordance with section 27(3) of the LGOIMA Act and seek an investigation
and review in regard to this matter.

You can contact the Ombudsman at [1]www.ombudsman.parliament.nz or
freephone 0800 802 602.

 

If you have any further queries, simply reply to this email leaving the
subject line as it is. We’ll make sure this information is added to your
case.

 

Ngā mihi

Nicole 

LGOIMA Business Partner 

 

Auckland Transport

20 Viaduct Harbour Avenue, Auckland 1010

[2]www.at.govt.nz

 

 

 

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [3]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [4]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. file:///tmp/www.ombudsman.parliament.nz
2. file:///tmp/www.at.govt.nz
3. https://at.govt.nz/COVID-19
4. https://covid19.govt.nz/