Train station voice announcements

Zhiming Shi made this Official Information request to Auckland Transport

Currently waiting for a response from Auckland Transport, they must respond promptly and normally no later than (details and exceptions).

From: Zhiming Shi

Dear Auckland Transport,

Under the lgoima, I would like to request for a copy of the sound-file recordings that make up pre-recorded public address announcements that can be heard at Auckland train stations. This is solely for personal use.

Yours faithfully,

Zhiming Shi

Link to this

From: Zhiming Shi

Dear Auckland Transport,

Has this request been recieved?

Yours faithfully,

Zhiming Shi

Link to this

From: AT Official Information (AT)
Auckland Transport


Attachment image.jpeg.jpg
22K Download


Kia ora Zhiming Shi 
 
Your email requesting receipt, below, is the only email we have received
from [1][FOI #20281 email] 
 
If you are able to send your request through
to [2][email address] that would be most appreciated. 
 
If you have any further questions, please let us know. 
Ngā mihi,

Peter | Customer Care Coordinator
Customer Care| Case Management
Level 5, 20 Viaduct Harbour Avenue, Auckland 1010
P 09 355 3553
[3]www.at.govt.nz

From: Zhiming Shi <[FOI #20281 email]>;
Received: Tue Aug 30 2022 15:59:42 GMT+1200 (New Zealand Standard Time)
To: [email address] <at[Auckland Transport request email]>;
LGOIMA <at[Auckland Transport request email]>;
Subject: Re: Official Information request - Train station voice
announcements

Dear Auckland Transport,

Has this request been recieved?

Yours faithfully,

Zhiming Shi

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #20281 email]

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From: Zhiming Shi

Dear AT Official Information (AT),

This request was made through FYI and unfortunately I cannot see the email you have linked. I have repeated my original request below:

Under the lgoima, I would like to request for a copy of the sound-file recordings that make up pre-recorded public address announcements that can be heard at Auckland train stations. This is solely for personal use.

Yours sincerely,

Zhiming Shi

Link to this

From: AT Official Information (AT)
Auckland Transport


Attachment image.jpeg.jpg
22K Download


Kia ora Zhiming Shi,

Auckland Transport (AT) acknowledges receipt of your request for official
information dated the 2^nd of September 2022 for copies of the
pre-recorded sound-files used for the announcements at Auckland train
stations.

We hope to respond to your request as soon as possible, but not later than
the 30^th of September 2022, which is 20 working days after the day your
request was received. If we aren’t able to respond to your request by
then, we will notify you of an extension of that timeframe.

Your case is being managed by Samira, who is one of our LGOIMA Business
partners. If you have any further queries, you can contact the team on
(09) 355 3553 during business hours, quoting Local Government Official
Information request number CAS-617794-X1D4G0.

Ngâ mihi,

Peter | Customer Care Coordinator
Customer Care| Case Management
Level 5, 20 Viaduct Harbour Avenue, Auckland 1010
P 09 355 3553
[1]www.at.govt.nz

 

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [2]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [3]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. http://www.at.govt.nz/
2. https://at.govt.nz/COVID-19
3. https://covid19.govt.nz/

Link to this

From: AT Official Information (AT)
Auckland Transport


Attachment image.png
23K Download


Kia ora Zhiming, 
 
I’m the LGOIMA Business Partner who’s looking into your case
My name is Samira and I’m a LGOIMA Business Partner at Auckland Transport.
I refer to your official information request regarding the release of the
audio file on the train platform. 
 
I just wanted to let you know that we are only able to release the scripts
for the platform announcement. Please advise if you are prepared to amend
your request before 9 September 2022.

Please let me know if you wish to discuss this.
 

Nga mihi,

Samira Ghadimi | LGOIMA Business Partner
Customer Care Engagement | Customer Experience
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
[1]www.at.govt.nz

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [2]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [3]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. http://www.at.govt.nz/
2. https://at.govt.nz/COVID-19
3. https://covid19.govt.nz/

Link to this

From: Zhiming Shi

Dear AT Official Information (AT),

Sure, though I would like to know the specific reason under the lgoima as to why the original audio request is being refused.

Yours sincerely,

Zhiming Shi

Link to this

From: Zhiming Shi

Dear AT Official Information (AT),

Just repeating my earlier reply in case it did not come through.

Sure I will be able to accept scripts, though I would like to know the specific reason under the lgoima as to why the original audio request is being refused.

Yours sincerely,

Zhiming Shi

Link to this

From: AT Official Information (AT)
Auckland Transport


Attachment image.png
23K Download

Attachment Auckland Transport CAS 617794 X1D4G0 Zhiming Shi.pdf
180K Download View as HTML

Attachment Copy of Southern Line Script To and from Papakura V0910XPuhinui LC Changes 0609.xlsx
47K Download View as HTML

Attachment Eastern Line Script To and From Manukau LC changes 0620.xlsx
4.8M Download View as HTML

Attachment Copy of Onehunga Line Script PEAK LC Changes 0609.xlsx
5.4M Download View as HTML


Kia ora Zhiming, 
I’ve attached the official information you asked for
I refer to your official information request dated 2 September 2022
requesting the pre-recorded audio files used for the announcements at
Auckland train stations.
 
I’ve attached a response from Darek Koper - Group Manager Metro Services
along with the spreadsheets which include all the scripts for the PA
announcements.

Should you believe that we have not dealt with your request appropriately,
you are able to make a complaint to the Office of the Ombudsman in
accordance with section 27(3) of the LGOIMA Act and seek an investigation
and review in regard to this matter.
 
You can contact the Ombudsman at [1]www.ombudsman.parliament.nz or
freephone 0800 802 602.
 
If you have any further queries, simply reply to this email leaving the
subject line as it is. We’ll make sure this information is added to your
case.

Nga mihi,

Samira Ghadimi | LGOIMA Business Partner
Customer Care Engagement | Customer Experience
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
[2]www.at.govt.nz

 

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [3]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [4]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. file:///tmp/www.ombudsman.parliament.nz
2. http://www.at.govt.nz/
3. https://at.govt.nz/COVID-19
4. https://covid19.govt.nz/

Link to this

From: Zhiming Shi

Dear AT Official Information (AT),

Thank you for this, but I was looking for the announcements played at the stations, not on the trains. Those spreadsheets look like the audio that plays on the trains themselves.

Yours sincerely,

Zhiming Shi

Link to this

Things to do with this request

Anyone:
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