Kia ora Phillip,

Auckland Transport (AT) acknowledges receipt of your request for official
information dated 13 July 2025 for detailed reasons and costs for the
repeated and ongoing glazing work at the Newmarket railway station.

 

We hope to respond to your request as soon as possible, but no later
than 8 August 2025, which is 20 working days after the day your request
was received. 

We may contact you if we require clarification, more time to respond, or
if your requested information is held by another agency.

Your case is being managed by Samira, who is one of our LGOIMA Business
Partners. If you have any further queries, you can contact the team on
(09) 355 3553 during business hours, quoting Local Government Official
Information request number CAS-1151931-Z2G7Z0. 

 

Ngā mihi, 

Ane | Customer Care Coordinator 
Customer and Network Performance 
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
[1]www.at.govt.nz

[2]image

 

show quoted sections

Kia ora Phillip, 

 

I refer to your request for official information dated 13 July 2025 for
detailed reasons and costs for the repeated and ongoing glazing work at
the Newmarket railway station.

 

I’ve attached a response from Phil Wratt, Customer Care Engagement
Manager. 

Should you believe that we have not dealt with your request appropriately,
you are able to make a complaint to the Office of the Ombudsman in
accordance with section 27(3) of the LGOIMA Act and seek an investigation
and review in regard to this matter.

You can contact the Ombudsman at [1]www.ombudsman.parliament.nz or
freephone 0800 802 602.

If you have any further queries, simply reply to this email leaving the
subject line as it is. We’ll make sure this information is added to your
case.

+------------------------------------------------------------------------+
|Nga mihi, |
| |
|Samira Ghadimi | LGOIMA Business Partner |
|Customer Care Engagement | Customer Experience |
|Auckland Transport |
|20 Viaduct Harbour Avenue, Auckland 1010 |
|[2]www.at.govt.nz |
|------------------------------------------------------------------------|
+------------------------------------------------------------------------+

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References

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1. https://www.ombudsman.parliament.nz/
2. http://www.at.govt.nz/