Kia ora Tim,

Auckland Transport (AT) acknowledges receipt of your request for official
information dated 26 June 2021.

We hope to respond to your request as soon as possible, but not later than
23 July 2021, which is 20 working days after the day your request was
received. If we aren’t able to respond to your request by then, we will
notify you of an extension of that timeframe.

Your case is being managed by Nicole, who is one of our LGOIMA Business
Partners. If you have any further queries, you can contact the team on
(09) 355 3553 during business hours, quoting Local Government Official
Information request number CAS-399423-W1V6H6.

Ngâ mihi,

Pablo | Customer Care Coordinator
Customer Care – Case Management
Auckland Transport
Private Bag 92250, Auckland 1142
P 09 355 3553 | E [1][email address] or
[2][email address]
[3]www.at.govt.nz
[4]cid:image008.jpg@01D4DF26.CF144370
[5]cid:image002.jpg@01D2927A.134A0850[6]cid:image003.jpg@01D2927A.134A0850 [7]cid:image004.jpg@01D2927A.134A0850 [8]cid:image005.jpg@01D2927A.134A0850[9]cid:image006.jpg@01D2927A.134A0850

-----Original Message-----
From: tim robinson <[FOI #15910 email]>
Sent: Saturday, 26 June 2021 11:54 a.m.
To: AT Official Information (AT) <[email address]>
Subject: Official Information request - Glen Eden Town Centre Upgrade -
changes since 2018 consultation

Dear Auckland Transport,

Please provide information relating to the Glen Eden Town Centre upgrade
project:

- All documents, communications and meeting notes/minutes relating to
changes made to the project since the closing date of the public
consultation in 2018.

Yours faithfully,
Tim Robinson

-------------------------------------------------------------------

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We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [10]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [11]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
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hide quoted sections

Good afternoon Tim,

 

My name is Nicole and I’m a LGOIMA Business Partner at Auckland Transport.

On 26 June we received your request for information about all documents,
communication and meeting notes/minutes relating to changes made to the
Glen Eden Town Centre upgrade project since public consultation closed in
2018.

We have now completed a search of our emails. The search has resulted
in 830,000 emails which we will need to review to complete your request.
We estimate that it will take us between 6 - 10 minutes per email to go
through these emails and work out what is related to your request.

Your request as it is currently framed, will be very difficult to meet
without substantial collation. Unless your request is amended, we may have
to refuse it under section 17(f) of the LGOIMA, which applies where the
information cannot be made available without substantial collation or
research.
 

Were there perhaps specific documents you were after, for example Meeting
minutes (if so, what type of minutes ie design, construction, weekly
updates etc), information related to the design or construction, road
safety audits, Local Board presentations etc. There are many documents for
one minor project so it might be helpful to know what it is that we can
provide you with.

Please let us know before 23 July 2021 whether you are prepared to amend
your request and, if so, how.

 

I look forward to hearing from you.

 

Kind regards

Nicole 

LGOIMA Business Partner 

 

Auckland Transport

20 Viaduct Harbour Avenue, Auckland 1010

[1]www.at.govt.nz

 

 

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [2]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [3]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. http://www.at.govt.nz/
2. https://at.govt.nz/COVID-19
3. https://covid19.govt.nz/

Good morning Tim,

 

Thank you for your email below.

With regards to "2. All communications, assessments and recommendations
associated with provision of kerbside parking between 166 and 184 West
Coast Road" unfortunately this will still result in a substantial amount
of information as communication is a broad term. Perhaps we could refine
this to documents, such as Local Board presentations/updates, Minutes etc?
If you don't want to refine your request, AT provides five hours of work
for free after which we charge $47.50 per half hour.

The Local Government Official Information and Meetings Act 1987 (LGOIMA)
requires that we let you know our decision on your request no later than
20 working days after the day we received your request. Unfortunately, it
won’t be possible to meet that time limit and we are therefore letting you
know of an extension of the time to make our decision, to 13 August 2021.
This extension is necessary because your request is for a large quantity
of information and consultations necessary to make a decision on your
request are such that a proper response cannot reasonably be made within
the original time limit.

 

Perhaps it might be helpful to discuss the above. If so, feel free to
either email [1][email address] (AT’s Official
Information request email address) with your contact number and I could
call you, or you could call our contact centre and ask to be put through
to me.

 

You are able to seek an investigation and review by the Ombudsman of this
extension. Information about how to make a complaint is available
at [2]www.ombudsman.parliament.nz or freephone 0800 802 602.

 

I look forward to hearing from you.

 

Kind regards

 

Nicole | LGOIMA Business Partner

Customer Care
Auckland Transport

Private Bag 92250, Auckland 1142

P 09 355 3553 | E [3][email address] or
[4][email address]

[5]www.at.govt.nz

[6][IMG][7][IMG] [8][IMG] [9][IMG][10][IMG]

 

-----Original Message-----
From: tim robinson <[FOI #15910 email]>
Sent: Wednesday, 21 July 2021 8:12 p.m.
To: AT Official Information (AT) <[email address]>
Subject: Re: Your request for information (case number CAS-399423-W1V6H6)
CRM:005400001036

 

Dear Nicole / AT team,

 

Thank-you for your notification. Please provide the following information
for changes made since the consultation:

 

1. All assessments, reports and approvals associated with:

1.1 Changes to the westbound queuing lane on West Coast Road for the
right-turn into Glenview Road, including extension eastwards over the
proposed pedestrian crossing outside of the railway station and omission
of the median island preventing eastbound right-turns into Captain Scott
Road.

1.2 The decision to exclude any cycling facilities from the project scope
in response to public submissions.

1.3 The decision to omit the proposed creation of a 30km/h speed zone.

 

2. All communications, assessments and recommendations associated with
provision of kerbside parking between 166 and 184 West Coast Road.

 

Yours sincerely,

 

Tim Robinson

 

-----Original Message-----

 

Good afternoon Tim,

 

My name is Nicole and I’m a LGOIMA Business Partner at Auckland Transport.

 

On 26 June we received your request for information about all documents, 
communication and meeting notes/minutes relating to changes made to the 
Glen Eden Town Centre upgrade project since public consultation closed in 
2018.

 

We have now completed a search of our emails. The search has resulted 
in 830,000 emails which we will need to review to complete your request.

We estimate that it will take us between 6 - 10 minutes per email to go
 through these emails and work out what is related to your request.

 

Your request as it is currently framed, will be very difficult to meet 
without substantial collation. Unless your request is amended, we may
have  to refuse it under section 17(f) of the LGOIMA, which applies where
the  information cannot be made available without substantial collation
or  research.

 

Were there perhaps specific documents you were after, for example Meeting 
minutes (if so, what type of minutes ie design, construction, weekly 
updates etc), information related to the design or construction, road 
safety audits, Local Board presentations etc. There are many documents
for  one minor project so it might be helpful to know what it is that we
can  provide you with.

 

Please let us know before 23 July 2021 whether you are prepared to amend 
your request and, if so, how.

 

I look forward to hearing from you.

 

Kind regards

 

Nicole 

 

LGOIMA Business Partner 

 

Auckland Transport

 

20 Viaduct Harbour Avenue, Auckland 1010

 

[1][11]http://www.at.govt.nz

 

 

 

 

 

We all have an important part to play in helping to reduce the spread of

COVID-19 in our communities. [2]Find the latest information and advice 
from Auckland Transport. For the latest news from the Ministry of Health 
go to the [3]Unite Against Covid-19 website.

 

Important notice: The contents of this email and any attachments may be 
confidential and subject to legal privilege. If you have received this 
email message in error please notify us immediately and erase all copies 
of the message and attachments; any use, disclosure or copying of this 
message or attachments is prohibited. Any views expressed in this email 
may be those of the individual sender and may not necessarily reflect the 
views of Auckland Transport.

 

References

 

Visible links

1. [12]http://www.at.govt.nz/

2. [13]https://at.govt.nz/COVID-19

3.
[14]https://urldefense.com/v3/__https://covi...

 

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[15][FOI #15910 email]

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[16]https://urldefense.com/v3/__https://fyi....

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

-------------------------------------------------------------------

 

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
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3. mailto:[email address]
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12. http://www.at.govt.nz/
13. https://at.govt.nz/COVID-19
14. https://urldefense.com/v3/__https:/covid...
15. mailto:[FOI #15910 email]
16. https://urldefense.com/v3/__https:/fyi.o...

hide quoted sections

Dear Tim,

 

Thank you for your response.

 

We are only able to provide what is readily available

We have attempted to refine the email search by narrowing our key words to
capture the more specific emails you have requested, however this still
resulted in 222,810 emails.

Due to the substantial amount of work that would be required to collate
all emails/letters, anything more than 5 hours will be refused under
section 17(f) of the Local Government Official Information and Meetings
Act 1987 (LGOIMA), as the information requested cannot be made available
without substantial collation or research. We will provide what is readily
available.

 

We are in the process preparing the information for release. We estimate
the information will be ready by 25 August 2021.

Please let us know if you would like to discuss the decision.

You have the right to seek an investigation and review by the Ombudsman of
this decision. Information about how to make a complaint is available at
[1]www.ombudsman.parliament.nz or freephone 0800 802 602.

 

Kind regards

 

Nicole Watkins | LGOIMA Business Partner

Customer Care
Auckland Transport

Private Bag 92250, Auckland 1142

P 09 355 3553 | E [2][email address] or
[3][email address]

[4]www.at.govt.nz

[5][IMG][6][IMG] [7][IMG] [8][IMG][9][IMG]

 

-----Original Message-----
From: tim robinson <[FOI #15910 email]>
Sent: Friday, 23 July 2021 5:52 p.m.
To: AT Official Information (AT) <[email address]>
Subject: RE: Your request for information (case number CAS-399423-W1V6H6)
CRM:005400001036

 

Dear AT Official Information (AT),

 

The request relates to information which AT posted on your public website
within the last 3 months (I note this has now been removed from your
website, along with recent drawings of the project area), which suggested
that AT was "being forced" to re-provide parking in front of 170/178 WCR
(from memory, as the website has been changed), and that this would result
in a footpath which was undersized - as part of an upgrade project whose
main purpose is to improve pedestrian safety.

 

To limit your time investigating / compiling - it is any emails or letters
relating to this suggested re-provision of parking and creation of a
sub-standard footpath which this particular aspect of my Information
Request relates to.

 

Yours sincerely,

 

tim robinson

 

-----Original Message-----

 

Good morning Tim,

 

 

 

Thank you for your email below.

 

With regards to "2. All communications, assessments and recommendations 
associated with provision of kerbside parking between 166 and 184 West 
Coast Road" unfortunately this will still result in a substantial amount 
of information as communication is a broad term. Perhaps we could refine 
this to documents, such as Local Board presentations/updates, Minutes etc?

If you don't want to refine your request, AT provides five hours of work 
for free after which we charge $47.50 per half hour.

 

The Local Government Official Information and Meetings Act 1987 (LGOIMA) 
requires that we let you know our decision on your request no later than

20 working days after the day we received your request. Unfortunately, it 
won’t be possible to meet that time limit and we are therefore letting
you  know of an extension of the time to make our decision, to 13 August
2021.

This extension is necessary because your request is for a large quantity 
of information and consultations necessary to make a decision on your 
request are such that a proper response cannot reasonably be made within 
the original time limit.

 

 

 

Perhaps it might be helpful to discuss the above. If so, feel free to 
either email [1][email address] (AT’s Official  Information request email
address) with your contact number and I could  call you, or you could call
our contact centre and ask to be put through  to me.

 

 

 

You are able to seek an investigation and review by the Ombudsman of this 
extension. Information about how to make a complaint is available 
at [2][10]https://urldefense.com/v3/__http://www.o...
 or freephone 0800 802 602.

 

 

 

I look forward to hearing from you.

 

 

 

Kind regards

 

 

 

Nicole | LGOIMA Business Partner

 

Customer Care

Auckland Transport

 

Private Bag 92250, Auckland 1142

 

P 09 355 3553 | E [3][email address] or  [4][email address]

 

[5][11]http://www.at.govt.nz

 

[6][IMG][7][IMG] [8][IMG] [9][IMG][10][IMG]

 

 

 

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[12][FOI #15910 email]

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[13]https://urldefense.com/v3/__https://fyi....

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

-------------------------------------------------------------------

 

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. http://www.ombudsman.parliament.nz/
2. mailto:[email address]
3. mailto:[email address]
4. http://www.at.govt.nz/
5. https://www.facebook.com/akltransport
6. https://twitter.com/akltransport
7. https://www.instagram.com/akltransport/
8. https://www.linkedin.com/company/aucklan...
9. https://www.youtube.com/user/aucklandtra...
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11. http://www.at.govt.nz/
12. mailto:[FOI #15910 email]
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hide quoted sections

Good morning Tim,

Yes, this is correct and the response will outline in more detail what will be provided.

Kind regards

Nicole Watkins | LGOIMA Business Partner
Customer Care
Auckland Transport
Private Bag 92250, Auckland 1142
P 09 355 3553 | E [email address] or [email address]
www.at.govt.nz

-----Original Message-----
From: tim robinson <[FOI #15910 email]>
Sent: Tuesday, 10 August 2021 7:43 p.m.
To: AT Official Information (AT) <[email address]>
Subject: RE: Your request for information (case number CAS-399423-W1V6H6) CRM:005400001036

Dear Nicole,

I am a little unclear on this update. It seems you are preparing to release some but not all relevant information - is that correct?

Yours sincerely,

tim robinson

-----Original Message-----

Dear Tim,

Thank you for your response.

We are only able to provide what is readily available
We have attempted to refine the email search by narrowing our key words to capture the more specific emails you have requested, however this still resulted in 222,810 emails.

Due to the substantial amount of work that would be required to collate all emails/letters, anything more than 5 hours will be refused under section 17(f) of the Local Government Official Information and Meetings Act 1987 (LGOIMA), as the information requested cannot be made available without substantial collation or research. We will provide what is readily available.

We are in the process preparing the information for release. We estimate the information will be ready by 25 August 2021.

Please let us know if you would like to discuss the decision.

You have the right to seek an investigation and review by the Ombudsman of this decision. Information about how to make a complaint is available at [1]https://urldefense.com/v3/__http://www.o... or freephone 0800 802 602.

Kind regards

Nicole Watkins | LGOIMA Business Partner

Customer Care
Auckland Transport

Private Bag 92250, Auckland 1142

P 09 355 3553 | E [2][email address] or [3][email address]

[4]http://www.at.govt.nz

[5][IMG][6][IMG] [7][IMG] [8][IMG][9][IMG]

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #15910 email]

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://urldefense.com/v3/__https://fyi....

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

Important notice: The contents of this email and any attachments may be confidential and subject to legal privilege. If you have received this email message in error please notify us immediately and erase all copies of the message and attachments; any use, disclosure or copying of this message or attachments is prohibited. Any views expressed in this email may be those of the individual sender and may not necessarily reflect the views of Auckland Transport.

hide quoted sections

Kia ora Tim,

 

On 26 June 2021 you asked for information regarding changes to the
provision of kerbside parking between 166 and 184 West Coast Road as part
of the Glen Eden Town Centre project.

 

I've attached a letter from David Nelson, Portfolio Delivery Director
(Projects) Integrated Networks, in response.

 

Should you believe that we have not dealt with your request appropriately,
please make contact with us in the first instance.
 
If you are still not satisfied,  you are able to make a complaint to the
Office of the Ombudsman in accordance with section 27(3) of the LGOIMA Act
and seek an investigation and review in regard to this matter.
You can contact the Ombudsman at [1]www.ombudsman.parliament.nz.
 
If you have any further queries, simply reply to this email leaving the
subject line as it is. We’ll make sure this information is added to your
case.
 

Ngā mihi

Nicole 

LGOIMA Business Partner 

 

Auckland Transport

20 Viaduct Harbour Avenue, Auckland 1010

[2]www.at.govt.nz

 

 

 

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [3]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [4]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. http://www.ombudsman.parliament.nz/
2. file:///tmp/www.at.govt.nz
3. https://at.govt.nz/COVID-19
4. https://covid19.govt.nz/

Good morning Tim,

From what I understand, the response letter and documents covered the questions asked in item 1.
Were you able to download the documents from the link without any issues?

Kind regards

Nicole
LGOIMA Business Partner
Customer Care

Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
Private Bag 92250, Auckland 1142
P 09 355 3553 | E [email address]
www.at.govt.nz

-----Original Message-----
From: tim robinson <[FOI #15910 email]>
Sent: Tuesday, 24 August 2021 2:57 p.m.
To: AT Official Information (AT) <[email address]>
Subject: Re: Here’s the official information you asked for (case number CAS-399423-W1V6H6) CRM:005400Mu

Kia Ora Nicole,
Thank you for your message. The information answers my enquiry relating to item 2 in my message of July 21, 2021. Can you please confirm that you are preparing information to my request for item 1?

Yours sincerely,

tim robinson

-----Original Message-----

Kia ora Tim,

On 26 June 2021 you asked for information regarding changes to the provision of kerbside parking between 166 and 184 West Coast Road as part of the Glen Eden Town Centre project.

I've attached a letter from David Nelson, Portfolio Delivery Director
(Projects) Integrated Networks, in response.

Should you believe that we have not dealt with your request appropriately, please make contact with us in the first instance.

If you are still not satisfied, you are able to make a complaint to the Office of the Ombudsman in accordance with section 27(3) of the LGOIMA Act and seek an investigation and review in regard to this matter.
You can contact the Ombudsman at [1]https://urldefense.com/v3/__http://www.o... .

If you have any further queries, simply reply to this email leaving the subject line as it is. We’ll make sure this information is added to your case.

Ngā mihi

Nicole 

LGOIMA Business Partner 

Auckland Transport

20 Viaduct Harbour Avenue, Auckland 1010

[2]http://www.at.govt.nz

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [3]Find the latest information and advice from Auckland Transport. For the latest news from the Ministry of Health go to the [4]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be confidential and subject to legal privilege. If you have received this email message in error please notify us immediately and erase all copies of the message and attachments; any use, disclosure or copying of this message or attachments is prohibited. Any views expressed in this email may be those of the individual sender and may not necessarily reflect the views of Auckland Transport.

References

Visible links
1. https://urldefense.com/v3/__http://www.o...
2. file:///tmp/www.at.govt.nz
3. https://at.govt.nz/COVID-19
4. https://urldefense.com/v3/__https://covi...

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #15910 email]

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
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If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

Important notice: The contents of this email and any attachments may be confidential and subject to legal privilege. If you have received this email message in error please notify us immediately and erase all copies of the message and attachments; any use, disclosure or copying of this message or attachments is prohibited. Any views expressed in this email may be those of the individual sender and may not necessarily reflect the views of Auckland Transport.

hide quoted sections

Hi Tim,

The below are your questions for Item 1:

1. All assessments, reports and approvals associated with:
1.1 Changes to the westbound queuing lane on West Coast Road for the right-turn into Glenview Road, including extension eastwards over the proposed pedestrian crossing outside of the railway station and omission of the median island preventing eastbound right-turns into Captain Scott Road.
1.2 The decision to exclude any cycling facilities from the project scope in response to public submissions.
1.3 The decision to omit the proposed creation of a 30km/h speed zone.

These have been answered in the letter and all assessments and reports provided. What we have provided is all the information available regarding your request.

Could you please clarify on what you believe hasn't been answered?

Alternatively, you can contact [email address] directly for any updates or general enquiries related to this project.

Kind regards

Nicole | LGOIMA Business Partner
Customer Care
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
Private Bag 92250, Auckland 1142
P 09 355 3553 | E [email address]
www.at.govt.nz

-----Original Message-----
From: tim robinson <[FOI #15910 email]>
Sent: Wednesday, 25 August 2021 8:41 p.m.
To: AT Official Information (AT) <[email address]>
Subject: RE: Here’s the official information you asked for (case number CAS-399423-W1V6H6) CRM:0042

Apologies! Hit enter too soon.

Please review the full wording of my request.
Kind regards,
Tim

-----Original Message-----
From: tim robinson <[FOI #15910 email]>
Sent: Wednesday, 25 August 2021 8:39 p.m.
To: AT Official Information (AT) <[email address]>
Subject: RE: Here’s the official information you asked for (case number CAS-399423-W1V6H6) CRM:0042

Hi Nicole,

I was able to download the document. The information does not answer the enquiry. Please

Yours sincerely,

tim robinson

-----Original Message-----

Good morning Tim,

From what I understand, the response letter and documents covered the questions asked in item 1.
Were you able to download the documents from the link without any issues?

Kind regards

Nicole
LGOIMA Business Partner
Customer Care

Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010 Private Bag 92250, Auckland 1142 P 09 355 3553 | E [email address] http://www.at.govt.nz

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