LGOIMA Requests process

Hemant made this Official Information request to Auckland Transport

The request was partially successful.

From: Hemant

Dear Auckland Transport,

Can I please get a copy of an policy's/procedures/manuals/rules etc of how a LGOIMA Request is handled by Auckland Transport?

Yours faithfully,


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From: AT Official Information (AT)
Auckland Transport

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Kia ora Hemant,

Auckland Transport (AT) acknowledges receipt of your request for official
information dated 17 December 2021 about AT
policy's/procedures/manuals/rules etc on LGOIMA requests.

We hope to respond to your request as soon as possible, but not later than
7 February 2022. Please note, the three weeks between Christmas Day and 10
January the following year don’t count as working days, so your request
may take a bit longer than usual.  If we aren’t able to respond to your
request by then, we will notify you of an extension of that timeframe.

Your case is being managed by our LGOIMA Business Partner Nicole. If you
have any further queries, you can contact the team on (09) 355 3553 during
business hours, quoting Local Government Official Information request
number CAS-482081-P9M7S0.

Ngâ mihi,

Pablo | Customer Care Coordinator
Customer Care – Case Management
Auckland Transport
Private Bag 92250, Auckland 1142
P 09 355 3553 | E [1][email address] or
[2][email address]
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From: AT Official Information (AT)
Auckland Transport

Attachment Auckland Transport CAS 482081 P9M7S0.pdf
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Attachment LGOIMA Guide.pdf
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Kia ora Hemant,


I’ve attached the official information you asked for

On 17 December 2021 you asked for information about how Auckland Transport
handles LGOIMA requests.


I’ve attached a letter from Phil Wratt, Customer Care - Engagement
Manager, in response.


Should you believe that we have not dealt with your request appropriately,
you are able to make a complaint to the Office of the Ombudsman in
accordance with section 27(3) of the LGOIMA Act and seek an investigation
and review in regard to this matter. You can contact the Ombudsman at
[1]www.ombudsman.parliament.nz or freephone 0800 802 602.


If you have any further queries, simply reply to this email leaving the
subject line as it is. We’ll make sure this information is added to your


Ngā mihi


LGOIMA Business Partner 


Auckland Transport

20 Viaduct Harbour Avenue, Auckland 1010





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