Printed from https://fyi.org.nz/similar/request/2590-customer-service-quality-measured-how?page=5 on July 27, 2026 09:29

Requests similar to 'Customer Service Quality measured how?' (page 5)

Steam burns from kettles
Response by Accident Compensation Corporation to C WATSON on .
Awaiting classification.
Kia ora   Thank you for contacting ACC; this is an automatic reply to confirm we have received your email.   Depending on the nature of your r...
Contracting and quality of ECA reports
Response by Accident Compensation Corporation to Gloria Ashton on .
Awaiting classification.
Kia ora   Thank you for contacting ACC; this is an automatic reply to confirm we have received your email.   Depending on the nature of your r...
External Medical Panel Review costs from Match 2018 to date
Response by Accident Compensation Corporation to Anthony Jordan on .
Successful.
Kia ora   Thank you for contacting ACC; this is an automatic reply to confirm we have received your email.   Depending on the nature of your r...
Guidelines and Process for Referring Claimants to a ACC Accredited Clinician (Case Manager initiated)
Response by Accident Compensation Corporation to Anthony Jordan on .
Successful.
Kia ora   Thank you for contacting ACC; this is an automatic reply to confirm we have received your email.   Depending on the nature of your r...
Method of lodgement of claims - s 48 or s 49
Response by Accident Compensation Corporation to Anon on .
Refused.
Kia ora Anon In our response dated 13 December 2023 (GOV-029176), we clarified that our usual process is for treatment providers to lodge claims, ho...
Request for confirmation of ACC Claims procedure following a section 49 Accident Compensation Act 2001 Treatment provider lodging a claim on behalf of a person.
Response by Accident Compensation Corporation to David Lawson on .
Long overdue.
Dear Mr  Lawson   Official Information Act request   Thank you for your email dated 23 October 2017 asking for the following information under...
ACC board minutes - OIA request
Response by Accident Compensation Corporation to Donald on .
Awaiting classification.
Kia ora Donald,   Thank you for your email on 02 May 2021.    Due to the nature of your request, ACC’s OIA Services team is responding to it und...
Neuro-Optometry Entitlement when Concussion Services Ineligible to Claimant
Response by Accident Compensation Corporation to Anthony Jordan on .
Partially successful.
Good afternoon Mr Jordan   Please find attached ACC’s response to your request of 28 October 2015.   Regards   Government Services, ACC D...
information on spinal injury to Maori
Response by Accident Compensation Corporation to Robbie Charles on .
Awaiting classification.
Kia ora Robbie   Please find attached our extension to your official information request dated 17 June 2021. If you have any questions you can conta...
Concussion Research Costs and Funding to Mātai Medical Research Institute
Response by Accident Compensation Corporation to Anthony Jordan on .
Successful.
Kia ora Anthony  Please find attached our response to your official information request dated 29 April 2024. If you have any questions about the res...
CTE (Chronic Traumatic Encephalopathy) Communications between the ACC and any Sports Organizations
Response by Accident Compensation Corporation to Anthony Jordan on .
Successful.
Kia ora Anthony    Please find attached our response to your official information request dated 29 April 2024. If you have any questions about the...
Occupational Medicine Assessments
Response by Accident Compensation Corporation to Jan Magee on .
Successful.
Kia ora Jan Please find attached our response to your official information request dated 13 December 2020. If you have any questions about the respo...
Request for confirmation from the Corporation as to whether ACC remove an ex-employees email address and replace it with an automatic response which redirects correspondence.
Response by Accident Compensation Corporation to David Lawson on .
Long overdue.
Dear Mr Lawson   ACC does not routinely post responses that relate to claim matters to a publicly available website. Therefore, we have sent our r...
ACC's Clinical Advisory Panel
Response by Accident Compensation Corporation to David Lawson on .
Long overdue.
Dear Mr Lawson   Official Information Act request   Thank you for your requests of 9 - 15 November 2016 requesting the following information u...
Request for Official Information re ACC's Recover Independence Service/s Units
Response by Accident Compensation Corporation to David Lawson on .
Long overdue.
Dear Mr Lawson   Official Information Act request   Thank you for your requests of 9 - 15 November 2016 requesting the following information u...
ACC policy and procedure on placing ACC claimants on a communications plan
Response by Accident Compensation Corporation to David Lawson on .
Long overdue.
Dear Mr Lawson   Official Information Act request   Thank you for your requests of 9 - 15 November 2016 requesting the following information u...
Names of the medical, vocational, and medical case review independant assessors contract to ACC
Response by Accident Compensation Corporation to David Lawson on .
Long overdue.
Dear Mr Lawson   Official Information Act request   Thank you for your requests of 9 - 15 November 2016 requesting the following information u...
Request for the disclosure of Reviewers' appointed by the Accident Compensation Corporation prior employment history with the Accident Compensation Corporation.
Response by Accident Compensation Corporation to David Lawson on .
Long overdue.
Dear Mr Lawson   Official Information Act request   Thank you for your requests of 9 - 15 November 2016 requesting the following information u...
Request for copies of ACC's contract for services that apply to reviewers.
Response by Accident Compensation Corporation to David Lawson on .
Long overdue.
Dear Mr Lawson   Official Information Act request   Thank you for your requests of 9 - 15 November 2016 requesting the following information u...
Request for official information regarding ex Wellington Central Branch Case Manager Ms Jane Harding and WCB's notification to Clients of new case manager upon Ms Harding leaving.
Response by Accident Compensation Corporation to David Lawson on .
Long overdue.
Kia ora David   We have sent our response to this request to your personal email address.   Ngâ mihi   Emma Coats               Emma...
The number of sensitive claims declined by ACC in 2019
Response by Accident Compensation Corporation to Lana McCarthy on .
Awaiting classification.
Kia ora   Thank you for contacting ACC; this is an automatic reply to confirm we have received your email.   Depending on the nature of your r...
Age related denial of acc claims
Response by Accident Compensation Corporation to Derrick on .
Refused.
Dear Derrick   Thank you for your request of 5 April 2017 asking for the following information:   “Would you please provide me with informatio...
Consequences of breaching ACC legislation and act etc
Response by Accident Compensation Corporation to Anthony Jordan on .
Successful.
Dear Mr Jordan   Official Information Act request   Thank you for your email of 11 May 2017 requesting the following information under the Off...
Request for confirmation of previous and current ACC read codes and read code descriptions that include the term "strain".
Response by Accident Compensation Corporation to David Lawson on .
Long overdue.
Dear Mr Lawson                                                                                              Ref: 0052867   Official Information A...
Avocado Related Claims
Response by Accident Compensation Corporation to Mr Brailsford on .
Successful.
Kia ora,   Thank you for contacting Government Services at ACC. This is an automatic reply to confirm we have received your email.   ACC is cl...