Request for confirmation of ACC Claims procedure following a section 49 Accident Compensation Act 2001 Treatment provider lodging a claim on behalf of a person.
David Lawson made this Official Information request to Accident Compensation Corporation
Response to this request is long overdue. By law Accident Compensation Corporation should have responded by now (details and exceptions). The requester can complain to the Ombudsman.
From: David Lawson
Dear Accident Compensation Corporation,
Section 49 of the Accident Compensation Act 2001 states;
49 Treatment provider lodging claim on behalf of person
A treatment provider lodging a claim under section 48 on behalf of a person must lodge the claim promptly with the Corporation after the person has authorised its being lodged.
It would be greatly appreciated if you would provide ACC's official policy and written procedures that ACC staff undertake to keep the client, whose claim has been processed by their treatment provider informed of;
1. ACC's acknowledgement of the treatment providers section 48 lodgment of claim and the specified time frame in days ACC have to provide written confirmation to the treatment providers patient/client that ACC acknowledges the claim has been registered with ACC.
2. All other written communication that the ACC are required to provide to keep the person informed of claims progress through to the provision of ACC's decision letter of claim acceptance/declinature to the person and the time frames provided under ACC policy/Procedure/Act.
I thank you for your assistance and respectfully request that this information is made available to me under urgency within 5 working days, being by the end of business close on the 31 October 2017 for the purposes of preparing information for alternative dispute resolution (5440587).
Under s16(2) of the Official Information Act, my preferred way of receiving a response is by email to the address from which ACC received the original request, not by post.
Yours faithfully,
David Lawson
From: Government Services
Accident Compensation Corporation
Dear Mr Lawson
Official Information Act request
Thank you for your email dated 23 October 2017 asking for the following
information under the Official Information Act 1982 (the Act):
Section 49 of the Accident Compensation Act 2001 states;
49 Treatment provider lodging claim on behalf of person
A treatment provider lodging a claim under section 48 on behalf of a
person must lodge the claim promptly with the Corporation after the person
has authorised its being lodged.
It would be greatly appreciated if you would provide ACC's official
policy and written procedures that ACC staff undertake to keep the
client, whose claim has been processed by their treatment provider
informed of;
1. ACC's acknowledgement of the treatment providers section 48 lodgment of
claim and the specified time frame in days ACC have to provide written
confirmation to the treatment providers patient/client that ACC
acknowledges the claim has been registered with ACC.
2. All other written communication that the ACC are required to provide to
keep the person informed of claims progress through to the provision of
ACC's decision letter of claim acceptance/declinature to the person and
the time frames provided under ACC policy/Procedure/Act.
We note your request for an urgent reply by close of business today, 31
October. This email is to inform you that we are still working on your
request and we will be in touch with you as soon as possible, and
certainly by 20 November 2017.
In the meantime, if you have any questions we will be happy to work with
you to resolve these. We can be contacted by email at
[1][email address].
Yours sincerely
Government Engagement and Support
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References
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1. mailto:[email address]
From: Government Services
Accident Compensation Corporation
Dear Mr Lawson
Please find attached our response to your request for information under
the Official Information Act 1982, dated 23 October 2017.
Yours sincerely
Government Engagement and Support
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
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