Printed from https://fyi.org.nz/similar/request/2590-customer-service-quality-measured-how?page=7 on July 26, 2026 12:31

Requests similar to 'Customer Service Quality measured how?' (page 7)

ACC's investigation and decision making processes
Response by Accident Compensation Corporation to Lee M. on .
Partially successful.
Dear Lee M,   Please find the attached letter that relates to five of your requests made to ACC on 19 December 2015.   Kind regards   Gove...
Firefighter ACC accepted claims.
Response by Accident Compensation Corporation to Dan on .
Successful.
Kia ora Dan, Thank you for your request for information about ACC’s acceptance of claims for work-related cancer by firefighters.. ACC is working...
ACC board Minutes - Public Access
Response by Accident Compensation Corporation to Donald on .
Awaiting classification.
Kia ora Donald ACC’s Board minutes are not publicly available, but copies of minutes can be requested under the Official Information Act 1982. Whe...
Request for copies of screen shots that can be generated from an ACC claimant's Eos Party level records on the ACC Party level information storage system, and also the Eos Claims level system.
Response by Accident Compensation Corporation to David Lawson on .
Long overdue.
Dear Mr Lawson   Please find attached an extension letter for your requests fyi-request-3656-6ecb034c and fyi-request-3658-a8226cac.   Yours s...
Remote Claims unit
Response by Accident Compensation Corporation to Aaron on .
Successful.
Dear Mr Tily,   Please find attached our response to your request for information about the Remote claims Unit.   Yours sincerely   OIA Se...
Number of Psychiatrists Contracted to Appear on Multi-Discipline Panel from date Established to Date of Demise
Response by Accident Compensation Corporation to Anthony Jordan on .
Information not held.
Kia ora Anthony,    In your recent two emails of 16 Noevmber, you seek information about a 'Multi-Discipline Panel'.    Are you referring to the E...
OT Information
Response by Accident Compensation Corporation to Bruce Van Essen on .
Successful.
Kia ora Bruce,   Please find attached our response to your official information request dated 17 March 2025. If you have any questions about the r...
Changes to ACC45 claim forms
Response by Accident Compensation Corporation to Lee M. on .
Partially successful.
Dear Lee M   Please find attached ACC’s acknowledgment of three of your information requests made on 6 January 2016.   Note that the fourth re...
ACC claims management resource portal OIA request
Response by Accident Compensation Corporation to Lee M. on .
Partially successful.
Dear Lee M   Please find attached ACC’s acknowledgment of three of your information requests made on 6 January 2016.   Note that the fourth re...
Number of Complaints
Response by Accident Compensation Corporation to Jan Magee on .
Refused.
Kia ora Jan   Please find attached our response to your official information request dated 12 April 2019. If you have any questions about the resp...
Current Initiatives to Update Concussion and Mild Traumatic Brain Injury guidelines to modern standards
Response by Accident Compensation Corporation to Anthony Jordan on .
Partially successful.
Kia ora Anthony  Please find attached our response to your official information request dated 27 April 2022. If you have any questions about the res...
Massage versus mirmiri
Response by Accident Compensation Corporation to Lynda on .
Awaiting classification.
Kia ora Lynda  Please find attached our response to your official information request dated 21 March 2023. If you have any questions about the respo...
Draft Cabinet Paper on the Transformation Programme lodged with SEC, 22 March 2017
Response by Accident Compensation Corporation to Mr Shah on .
Awaiting classification.
Dear Mr Shah,   We are writing further to our email of 12 July 2017 and the letter attached to it seeking confirmation of your eligibility to make...
$450 Million Programme to Boost ACC - One year on
Response by Accident Compensation Corporation to Anthony Jordan on .
Successful.
Tçnâ koe Mr Jordan   Official Information Act request   I refer to your email dated 4 March 2017, requesting the following information under t...
ACC Tracking of Complaints and Determination of Numbers of Complaints
Response by Accident Compensation Corporation to Anon on .
Partially successful.
Kia ora Anon   Thank you for your follow-up request.    For information about how to make a complaint, we refer you to our website: [1]www.acc.co....
ACC funding to New Zealand Emergency Departments
Response by Accident Compensation Corporation to Anthony Jordan on .
Refused.
Kia ora Anthony Jordan Please find attached our response to your official information request dated 08 December 2024. If you have any questions abou...
Total number of performance band increases PRS vs R3 agreements
Response by Accident Compensation Corporation to Sandy on .
Awaiting classification.
Dear Sandy On 17 August 2016 you asked ACC for information under the Official Information Act 1982 (the Act).  ACC requires more information to dete...
Request for information in relation to Catalyst Risk, ACC and ACC case manager Ms Leanne McDonnell
Response by Accident Compensation Corporation to David Lawson on .
Long overdue.
Good afternoon Mr Lawson   Please find attached a notice of extension for your requests of 13 June 2018, that reference a 2009 document titled Str...
Request for OIA in relation to research (and the publishers' credentials) referenced in ACC's Strategy for the Future Management of Long-term claims 16 Feb 2009
Response by Accident Compensation Corporation to David Lawson on .
Long overdue.
Good afternoon Mr Lawson   Please find attached a notice of extension for your requests of 13 June 2018, that reference a 2009 document titled Str...
30% Claimant reduction Objective this year (2016)
Response by Accident Compensation Corporation to Anthony Jordan on .
Long overdue.
  Dear Mr Jordan Official Information Act Request Thank you for your email of 28 January 2016 requesting the following information:   1.   ...
Investment Benchmarks Re: Rebstock comment Insurance Buisseness Magazine 12 Nov 2019
Response by Accident Compensation Corporation to Anthony Jordan on .
Successful.
Kia ora Anthony  Please find attached our response to your official information request dated 13 November 2019. If you have any questions about the...
ACC notice of a decision - specific information required
Response by Accident Compensation Corporation to Anon on .
Awaiting classification.
Kia ora Anon    Thank you for your below email. Before we can begin working on your request, we are seeking clarification from you.   We have...
Challenging and Correcting Multi-Disciplinary External Panel Reports
Response by Accident Compensation Corporation to Anthony Jordan on .
Successful.
Kia ora Anthony   Please find attached our response to your official information request dated 26 February 2019. If you have any questions about t...
Injuries caused by the insertion of pacemakers
Response by Accident Compensation Corporation to Jan Magee on .
Successful.
Kia ora Jan  Please find attached our response to your official information request dated 31 March 2020. If you have any questions about the respons...
Public Confidence Statistics Past/Current Claimant Involvement
Response by Accident Compensation Corporation to Anthony Jordan on .
Refused.
Kia ora Anthony  Please find attached our response to your official information request dated 29 April 2021. If you have any questions about the res...