Request for official information regarding ex Wellington Central Branch Case Manager Ms Jane Harding and WCB's notification to Clients of new case manager upon Ms Harding leaving.
This request has an unknown status. We're waiting for David Lawson to read a recent response and update the status.
From: David Lawson
Dear Accident Compensation Corporation,
It would be appreciated if you could arrange for the following official information to be provided to me in line with the Official Information Act 1982.
I am an ACC client who was transferred to the Wellington Central Branch in August 2015 and allocated Ms Jane Harding as case manager.
A quick search of my email correspondence shows that Ms Harding emailed me correspondence on the 10/08/17.
Government Services (Ref: 0051398) confirmed by emailed letter dated 1 March 2018, in response to an official information request, that Ms Jane Harding was no longer an employee of ACC.
OIA Request 1:
It would be appreciated if you could provide me with 2 copies of letters the Wellington Central Branch (WCB) forwarded to ACC client's for whom Ms Jane Harding was case managing through the WCB, that advised such clients that Ms Jane Harding was no longer case managing their claims, and introducing the new case manager and providing the new WCB case manager's name, contact email and phone number. For privacy purposes please black block/redact the ACC client's names, but retain all other details including the date the letters were sent and who the new allocated case managers were.
OIA Request 2.
Please confirm the date when the process of advising by way of letter Ms Jane Harding's ACC client base for which she was managing the information requested in OIA Request 1 detailed above, and the date when when the process was completed in full in that all Ms Harding's acc client's had been introduced to their new WCB case manager.
OIA Request 3.
Please confirm on an annual basis ( 1July -30 June), and include
(a) all part years specifying the number of months, from inception of the Wellington Central Branch, or Ms Jane Harding's first appointment to the WCB through to the end of ACC's financial year,
(b) the remaining subsequent full years from 1 July through to the 30 June that fall in between,
(c) together with the number of months from the 1 July 2017 through until when Ms Jane Harding ceased to be employed by ACC sometime between 1 July 2017 and 1 March 2018;
the following official information;-
(i) the number of ACC client's that Ms Jane Harding case managed for each part period between 1 July and 30 June, and each full year period between 1 July and 30 June, displayed in sequential years.
(ii) The number of the ACC claimants, on a yearly basis that were Long term claims receiving weekly compensation at the time of being allocated to Ms Jane Harding for case management,
(iii) The number of the ACC claimants, on a yearly basis that were not Long term claims receiving weekly compensation at the time of being allocated to Ms Jane Harding for case management.
(ix) The number of ACC Claimants on a yearly basis that had been transferred to the Wellington Central Branch from the ACC RIS unit, or from a case manager practicing RIS techniques, at the time of being allocated to Ms Jane Harding for case management.
(x) The number of ACC Claimants on a yearly basis that had been transferred to the Wellington Central Branch not from the ACC RIS unit, nor from a case manager practicing RIS techniques, at the time of being allocated to Ms Jane Harding for case management.
(xi) The number of the ACC claimants, on a yearly basis that were not Long term claims receiving weekly compensation at the time of being allocated to Ms Jane Harding for case management.
OIA Request 4
In an article titled "ACC says bogus case managers for "high risk" claimants legal" authored by Cate Broughton and published on Stuff website https://www.stuff.co.nz/national/health/... on the 18:20, Oct 28 2018, confirmed that ACC acknowledged that managers of some claimants used pseudonyms.....being fictitious names when engaging with clients.
OIA Request 4
Please provide a written statement to me confirming to me as to whether the case manager name Jane Harding was a pseudonym, or fictitious name, used whilst the case manager whom case managed my claims between the periods referenced above, and who made decisions in relation to claims acceptance, entitlements, reviews and appeals.
OIA Request 5
In the event that the case manager's name of Ms Jane Harding, was fictitious, please provide me with a written statement confirming as to whether the person whom managed my claims, entitlements, reviews and appeals, still remains employed (or is now contracted to ACC) with the Accident Compensation Corporation, and whether that person has now adopted their real name, or another further fictitious name. This information is required so that I can seek written statements from the person who managed my claims during the period specified in compliance with section 23 of the Official Information Act 1982 for the purposes of OIA Requests 4 & 5 seeking disclosure in association with Ms Jane Harding's actions and inactions whilst case managing my claims, and for review and appeal purposes including calling to the stand if so required.
OIA Request 6
If Ms Jane Harding's name was real and not fictitious, please provide a written statement confirming the following;
(i) The month and year that Ms Harding ceased to be employed by ACC,
(ii) Confirmation as to whether Ms Jane Harding has since been re-employed or subcontracted back to ACC between the period Ms Harding ceased employment from the date to be confirmed in OIA Request 6 (i) above, through to present.
(iii) confirmation as to whether Ms Harding and ACC have an understanding of future reemployment and or guaranteed subcontracting work which has yet to come into effect.
OIA Request 7
Please provide me with a PDF copy of the Wellington Central Branches letter informing me that Ms Harding was no longer my case manager, and which informed me as to who my new case manager was within the Wellington Central Branch, and that confirming their contact email address and phone number.
OIA Request 8
Please provide me with a written statement confirming the name of my current case manager within the Wellington Central Branch, their contact email and phone details, and when they were allocated to me, and if I have not been formally notified, as to why I was not formally notified of a change in case management.
OIA Request 9
Ms Jane Harding was representing ACC/ and then liaising with ACC's legal representation in matters associated with reviews; 4047586,4047587, 4049595, 4066110, 4047586, and 4047587.
Please provide me with a written statement as to whom has taken over this role within ACC and now communicates with the Corporation's Legal representation through Medico Law. Please confirm if it is either Mr Mike Mercier, or one of his legal team, or whether a case manager outside of Mike's legal team who has not yet introduced to me is dealing with ACC's legal counsel at Medico Law. I look forward to hearing back as to whom my point of contact is within ACC so that I can address a number of other matters also outstanding by related to matters raised in my OIA requests today.
I would appreciate the above information being returned to my personal email address being [email address], since some of the information may be of personal nature.
I thank you for your time and assistance and look forward to hearing back from you in due course.
From: Government Services
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From: David Lawson
Dear Government Services,
I refer to my earlier OIA Requests lodged yesterday on the 2 April 2019, titled Request for official information regarding ex Wellington Central Branch Case Manager Ms Jane Harding and WCB's notification to Clients of new case manager upon Ms Harding leaving.' which can be found at the above website.
I have recently received from ACC a c/d (Ref: CF_47512) which appears to containing limited and selected information held under my ACC claims numbers 10029158387, 10029250341, and 10030172374 for which ACC staff have chosen to save onto their system under each claim number.
A significant amount of information corresponded with ACC case managers from myself remains missing from all three of the above claim files.
Having commenced reviewing the information provided, further official information is required for my pending appeals and reviews associated with the claim numbers 0029158387, 10029250341, and 10030172374, which is also associated with Ms Jane Harding whom was allocated reviews associated with these claim numbers as noted in the context provided further below.
I therefore request that the Corporation provide additional written statements pursuant to the Official Information Act 1982 in relation to my additional OIA Requests. I am happy for the Corporation to commence the first day for all of my OIA requests lodged today as at 3 April 2019, since these additional OIAs have been lodged after business close on 2 April 2019.
OIA Requests 10 (a) and 10 (b)
Ms Jane Harding's name was on the title of the REVIS04 dated 13-09-2017 under claim number 10029250341 confirming that ACC had received my review application with the opening paragraph reading;
"Thank you for sending us your application for review in regard to cover and entitlement formally claimed for on the 20 June 2016"
On 17 May 2018 ACC employee Ms Renee Yee, as recorded on the ACC a c/d (Ref: CF_47512) created 17 October 2018 recently received, on page 18 of the claim summary report for claim number 10030172374 states and I quote;
Party: Mr David Lawson
Contact date/time: 17-05-2018 10.32
Reason: Contact with Internal Party
Last update date/time: 17-05-2018 10.36
Discussion with: Renee Yee
Description : ***Please Note Copy file on CD with x3 claims Couriered to Client with track and trace no E2080076765 has been returned to ACC with a note " No response to card left and phone call" Forward this to Wellington Central Branch, Attention : Jane Harding
Contact Method: Other
OIA Request 10
(a) Bearing in mind that I was advised by government services on the 1/3/18, as noted in my earlier OIA Request of by formal letter that Ms Jane Harding was no longer employed by ACC please provide me with a written statement that clarifies how over 4 months later on the 17-05-2018, Ms Renee Yee forwarded the returned c/d to the Wellington Central Branch for the attention of Jane Harding.
(b) Please provide me with a written statement as to who at the Wellington Central Branch took receipt of the c/d and why I was not contacted by email to be advised that the c/d had failed to be delivered and returned to ACC.
I am happy to have both sets of my OIA Requests through this thread titled "Request for official information regarding ex Wellington Central Branch Case Manager Ms Jane Harding and WCB's notification to Clients of new case manager upon Ms Harding leaving.' provided to my personal email address supplied on the 2 April 2018, and since I would like them handled together you can start the first day of my request for these request to start from Today.
It would however be really helpful if you could under urgency prior to the end of business close this Friday being by 4.30 p.m. on the 5th April 2019 advise me whom Brenda Joines is, and whether Brenda Joines is a member of the Wellington Central Branch case management team. Please also request Brenda Joines to contact me by email at [email address], should Brenda Joines be from the Wellington Central Branch claims management team and be appointed as my case manager. There are a number of outstanding and unanswered questions that I would like to pose to a Wellington Central Branch Claims Manager
I thank you for your time and assistance and look forward to hearing back from you at your earliest convenience.