Culture Reviewers
DC made this Official Information request to Accident Compensation Corporation
This request has an unknown status. We're waiting for DC to read recent responses and update the status.
From: DC
Dear Accident Compensation Corporation,
Please treat this as a request for official information under the Official Information Act 1982.
I understand that Doug Craig is no longer involved as a reviewer in ACC’s ongoing Cultural Review. I would like to better understand the circumstances surrounding any changes to the composition of the review team.
Accordingly, I request the following information:
1. Communications Regarding Reviewer Departure
Any correspondence (including emails, memos, Teams chats, or meeting notes) between members of the Executive Leadership Team or the ACC Board that refer to, discuss, or relate to any changes to the reviewers appointed to the Cultural Review, particularly any reference to Doug Craig no longer being involved.
2. Internal Discussion or Documentation
Any internal ACC documentation or communication that records or explains the rationale, decision-making, or process regarding a change to the appointed Cultural Review reviewers.
This includes any briefing notes, risk considerations, communications with the reviewers, or updates provided to the Executive Team or Board or Minister.
3. Complaints or Concerns (If Any Exist)
If any complaints, concerns, or feedback were received internally (by ACC staff or Board members) relating to either of the independent reviewers, I request copies of those communications.
Yours faithfully,
DC
From: Government Services
Accident Compensation Corporation
Kia ora,
Thank you for contacting ACC’s Government Services inbox.
If your request falls within scope of the Official Information Act, we
will endeavour to respond as soon as possible, and no later than 20
working days after receipt of your request. If we are unable to respond
within the statutory timeframe, we will notify you of an extension.
The information you have requested may involve documents which contain the
names and contact details of individuals. Please let us know whether you
are seeking that information as part of your request. We may need to
consult before deciding whether we can release this information, and this
may take a bit more time. If we do not hear from you, we will assume that
you do not require it.
For more information about Official Information Act requests, please
visit: [1]Ombudsman New Zealand | Tari o te Kaitiaki Mana Tangata.
If your request relates to your claim, or you’d like more information
about lodging a claim, please contact ACC’s claims team at 0800 101 996
or [2][email address].
For personal information requests or privacy matters,
please visit [3]Request for personal information (acc.co.nz).
For general queries, please visit: [4]Contact us (acc.co.nz).
Ngâ mihi,
Government Services
PO Box 242 / Wellington 6011 / New Zealand / [5]www.acc.co.nz
ACC cares about the environment – please don’t print this email
unless it is really necessary. Thank you.
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. https://www.ombudsman.parliament.nz/
2. mailto:[email address]
3. https://www.acc.co.nz/contact/request-fo...
4. https://www.acc.co.nz/contact/
5. http://www.acc.co.nz/
http://www.acc.co.nz/
From: Government Services
Accident Compensation Corporation
Kia ora DC
Please find attached an extension letter to your official information
request dated 23 July 2025. If you have any questions about this letter
you can contact us at this [1]address, for all other matters please use
our contact form at: [2]https://www.acc.co.nz/contact/ alternatively give
us a call on 0800 101 996.
If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here.
Ngâ mihi
Christopher Johnston (he/him)
Manager | OIA Services
* PO Box 242, Wellington 6011
ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
show quoted sections
From: Government Services
Accident Compensation Corporation
Kia ora DC
Please find attached our decision regarding your official information
request dated 23 July 2025. If you have any questions about the response
you can contact us at this [1]address, for all other matters please use
our contact form at: [2]https://www.acc.co.nz/contact/ alternati... give
us a call on 0800 101 996.
If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here.
Ngâ mihi
Christopher Johnston (he/him)
Manager | OIA Services
* PO Box 242, Wellington 6011
ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
show quoted sections
From: DC
Dear Government Services,
I wish to register my strong disappointment with the decision communicated to me today. The response is entirely unsatisfactory and does not cover the scope of my request.
It is wholly inappropriate that ACC has unilaterally reduced the scope of my request to cover only Board-level communications, when my request explicitly covered Executive Leadership Team communications, internal documentation, and any complaints or concerns. At no point (including when you extended the deadline on 18 August) was I consulted about such a narrowing.
Further, I am frankly confused as to why it has taken well over a month to identify and present what amounts to a handful of emails (and even then they are being recieved outside committed timeframes). This strongly suggests unnecessary delay, stalling, and a lack of transparency inconsistent with the standards of accountability expected of a Crown entity subject to the Public Service Commission’s oversight.
I expect ACC to immediately revisit this request, properly apply the scope I originally set, and release all material that falls within it. Anything less would be an unreasonable restriction of my rights under the Official Information Act.
Yours sincerely,
DC
From: Government Services
Accident Compensation Corporation
Kia ora,
Thank you for contacting ACC’s Government Services inbox.
If your request falls within scope of the Official Information Act, we
will endeavour to respond as soon as possible, and no later than 20
working days after receipt of your request. If we are unable to respond
within the statutory timeframe, we will notify you of an extension.
The information you have requested may involve documents which contain the
names and contact details of individuals. Please let us know whether you
are seeking that information as part of your request. We may need to
consult before deciding whether we can release this information, and this
may take a bit more time. If we do not hear from you, we will assume that
you do not require it.
For more information about Official Information Act requests, please
visit: [1]Ombudsman New Zealand | Tari o te Kaitiaki Mana Tangata.
If your request relates to your claim, or you’d like more information
about lodging a claim, please contact ACC’s claims team at 0800 101 996
or [2][email address].
For personal information requests or privacy matters,
please visit [3]Request for personal information (acc.co.nz).
For general queries, please visit: [4]Contact us (acc.co.nz).
Ngâ mihi,
Government Services
PO Box 242 / Wellington 6011 / New Zealand / [5]www.acc.co.nz
ACC cares about the environment – please don’t print this email
unless it is really necessary. Thank you.
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. https://www.ombudsman.parliament.nz/
2. mailto:[email address]
3. https://www.acc.co.nz/contact/request-fo...
4. https://www.acc.co.nz/contact/
5. http://www.acc.co.nz/
http://www.acc.co.nz/
From: Government Services
Accident Compensation Corporation
GOV 041736 RESPONSE.pdf
156K
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007 Letter from David Hunt to Doug Craig.pdf
101K
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001 Email from Doug Craig to David Hunt.pdf
118K
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008 Email on behalf of David Hunt.pdf
116K
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006 Email on behalf of David Hunt to Doug Craig.pdf
187K
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003 Email from David Hunt to Board.pdf
479K
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005 Email from Doug Craig to David Hunt.pdf
193K
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004 Email from David Hunt to Doug Craig.pdf
112K
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002 Email from David Hunt to Doug Craig.pdf
445K
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Kia ora DC
Please find attached our response to your official information request
dated 23 July 2025. If you have any questions about the response you can
contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternati... give us a
call on 0800 101 996.
If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here.
Ngā mihi
Christopher Johnston (he/him)
Manager | OIA Services
* PO Box 242, Wellington 6011
ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
show quoted sections
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