Thank you for your email. Please note that we will respond to your enquiry
within 3 working days by return email or telephone if a phone number has
been provided and you have requested us to contact you by telephone, with
the exception of enquiries relating to technical category 3 classification
of properties in Christchurch. Any enquiries relating to technical
category 3 classification will be responded to in writing within 20
working days.

If your query is urgent, it is recommended that you phone the Contact
Centre during our business hours of 8 am and 5.30 pm, Monday to Friday:

Bond enquiries: 0800 737 666
Tenancy advice: 0800 83 62 62
Email: [1][Department of Building and Housing request email]

International callers:
Bond enquiries: +64 4 238 4693
Tenancy advice: +64 4 238 4695
Email: [2][Department of Building and Housing request email]

All enquiries relating to building or licensing of building practitioners
should refer to the numbers below. Business hours are 8.30 am to 5 pm.
Monday to
Friday:

Building enquiries: 0800 242 243
From overseas: +64 4 238 6362
Email: [3][Department of Building and Housing request email]

Licensing enquiries: 0800 60 60 50
From overseas: +64 4 238 6312
Email: [4][email address] or [5][Department of Building and Housing request email]

All enquiries relating to the Weathertight Homes Resolution Service should
refer to the numbers below. Business hours are 8.30 am to 5 pm. Monday to
Friday:

Call 0800 116 926
From overseas: +64 4 237 1604
Hours of operation: 8.00 am - 5.30 pm NZT Monday - Friday
Fax: 0800 116 189
Email: [6]whrs.[Department of Building and Housing request email]

All enquiries relating to the Smarterhomes website, please contact:

Phone: 0800 83 62 62
Email: [7][email address]

For enquiries about Building and Housing Sector Policy, Business Support,
Communications, Human Resources and Organisation Capability, please
contact:

Department of Building and Housing
Level 6, 86 Customhouse Quay
PO Box 10-729, Wellington
Phone: +64 4 494 0260
Fax: +64 4 494 0290
Email: [8][Department of Building and Housing request email]

[Please do not reply to this email. Thank you.]

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Dear Maria-Jane,

Please find attached your acknowledgement, regarding your information request.

Kind Regards,

--
Kara Bradley, Advisor Ministerial & Records, Building and Housing Group, Ministry of Business, Innovation and Employment
ddi: (04) 817-4849 | fax: (04) 494-0290
Level 6, 86 Customhouse Quay, PO Box 10729, Wellington 6011

-----Original Message-----
From: Coralie Berryman On Behalf Of ~Info
Sent: Tuesday, 29 January 2013 8:50 a.m.
To: ~Information Services
Subject: FW: Official Information Act request - Payroll error statistics

Please respond to the below OIA request

Yours sincerely

Coralie Berryman
TEAM LEADER CONTACT CENTRE
Ministry of Business, Innovation & Employment
DDI: (04) 237 1155
City Fitness Building, 1st Floor, 1 Walton Leigh Avenue
WELLINGTON
PO Box 50445, WELLINGTON, New Zealand

-----Original Message-----
From: Maria-Jane Brodie [mailto:[OIA #741 email]]
Sent: Monday, 28 January 2013 7:59 p.m.
To: ~Info
Subject: Official Information Act request - Payroll error statistics

Attention DBH Contact Centre

Complaints and Official Information Act requests:

If this e-mail requests information, please treat it as an official OIA and direct it to Information Services ([email address]).
If this is a complaint that does not request any information please forward it to the relevant manager to consider replying to.

Privacy Complaints:

If this email relates to a privacy complaint please redirect it to Legal (Rangi Johnson and cc'ed to John Sneyd).

Spam:

If this email is spam and is the first of its type you have seen please do the following.
1. Open the Spam email.
2. Within the email message, go to View | Options.
3. Look for the box labelled "Internet Headers".
4. Select all of the text within this box.
5. Go to Edit | Copy (or use Ctrl+C).
6. Click Forward to send the email to [email address].
7. Paste the header information within the email body (Ctrl+V or Edit | Paste).

If its spam you have seen before or you have already reported it, please delete it.
Dear Department of Building and Housing,

Under the Official Information Act, I am writing to request a
breakdown of payroll error rates and statistics for the 2012
calendar year (01/01/12-31/12/12), broken down by pay period.
Specifically:
-The number of underpayments and overpayments made each pay period,
broken down into gross dollar value bands in increments of $500
(e.g. overpayments $0-$499, overpayments $500-$999, underpayments
$0-$499, etc).
-The number of staff employed by the Department of Building and
Housing during each of these pay periods.
-If available, a breakdown of numbers of underpayments and
overpayments by reason: error by the employee or team leader,
processing error by the payroll team, system error.
-Number of staff members who have had errors over multiple pays.
E.g.: number of staff with a total of 0 pay periods with an error,
number of staff with a total of 1 pay periods with an error, number
of staff with a total of 2 pay periods with an error, etc.

I would prefer to receive this information in electronic format -
ideally, an excel spreadsheet.

Yours faithfully,

Maria-Jane Brodie

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[OIA #741 email]

Is [Department of Building and Housing request email] the wrong address for Official Information Act
requests to Department of Building and Housing? If so, please
contact us using this form:
http://fyi.org.nz/help/contact

Disclaimer: This message and any reply that you make will be
published on the internet. Our privacy and copyright policies:
http://fyi.org.nz/help/officers

If you find this service useful as an OIA officer, please ask your
web manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

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Dear Maria-Jane

Attached, please find the scanned version and a excel spreadsheet with the information requested as per the subject line.

Regards

Martha Toomer
Advisor Employee Information System
Building and Housing Group, Ministry of Business, Innovation and Employment
DDI: (04) 817 4860
Fax: (04) 494 2869
Level 6, 86 Customhouse Quay, PO Box 10729, Wellington 6011

-----Original Message-----
From: [email address] [mailto:[email address]]
Sent: Tuesday, 26 February 2013 1:16 p.m.
To: Martha Toomer
Subject: Scan-to-Me from 192.168.26.47 2013-02-26 121613

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---------------------------------------------------------------
Any opinions expressed in this message are not necessarily
those of the Ministry of Business, Innovation and Employment.
This message and any files transmitted with it are confidential
and solely for the use of the intended recipient. If you are
not the intended recipient or the person responsible for
delivery to the intended recipient, be advised that you have
received this message in error and that any use is strictly
prohibited. Please contact the sender and delete the message
and any attachment from your computer.

#####################################################################################
This message has been scanned for viruses and is believed to be clean.
#####################################################################################
__________________________________________________________________
This email has been scanned by the DMZGlobal Business Quality
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Please see http://www.dmzglobal.com/dmzmessaging.htm for details.
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