Printed from https://fyi.org.nz/request/requests_from_geneva_finance_etc on November 05, 2024 15:22

Requests from Geneva Finance etc.

Gavin Millar made this Official Information request to Department of Building and Housing

The request was successful.

From: Gavin Millar

Dear Department of Building and Housing,

Recently I noticed a request from Geneva Finance to your Department via FYI.org.nz which grossly breached the privacy of one of Geneva Finance's clients. It has been removed however the censored text and explanation can be seen here:
http://norightturn.blogspot.co.nz/2012/1...

Based on this I would like to ask for the following:

1) How many requests have been made by Geneva Finance, Stellar Collections or people on behalf of those two companies in the last 12 months? If there is no stated relationship with these companies but there was suspicion I would request this included separately.
2) Of the requests made in (1) please provide a breakdown of successful vs. unsuccessful and the reason for declined requests.
3) While (1) and (2) related specifically to Geneva Finance and Stellar Collections, I would also like an estimate of the total number of requests the Department receives from finance companies and collection agencies overall.
4) Details of your policies regarding requests from finance companies and collections agencies and any cases where these policies have been breached.

I would prefer to receive an electronic response. Queries about this request will be automatically forwarded to me by the fyi.org.nz website.

With regards to s12 of the OIA, I am an NZ citizen and in NZ.

Yours faithfully,

Gavin Millar

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Department of Building and Housing

Thank you for your email. Please note that we will respond to your enquiry
within 3 working days by return email or telephone if a phone number has
been provided and you have requested us to contact you by telephone, with
the exception of enquiries relating to technical category 3 classification
of properties in Christchurch. Any enquiries relating to technical
category 3 classification will be responded to in writing within 20
working days.

If your query is urgent, it is recommended that you phone the Contact
Centre during our business hours of 8 am and 5.30 pm, Monday to Friday:

Bond enquiries: 0800 737 666
Tenancy advice: 0800 83 62 62
Email: [1][Department of Building and Housing request email]

International callers:
Bond enquiries: +64 4 238 4693
Tenancy advice: +64 4 238 4695
Email: [2][Department of Building and Housing request email]

All enquiries relating to building or licensing of building practitioners
should refer to the numbers below. Business hours are 8.30 am to 5 pm.
Monday to
Friday:

Building enquiries: 0800 242 243
From overseas: +64 4 238 6362
Email: [3][Department of Building and Housing request email]

Licensing enquiries: 0800 60 60 50
From overseas: +64 4 238 6312
Email: [4][email address] or [5][Department of Building and Housing request email]

All enquiries relating to the Weathertight Homes Resolution Service should
refer to the numbers below. Business hours are 8.30 am to 5 pm. Monday to
Friday:

Call 0800 116 926
From overseas: +64 4 237 1604
Hours of operation: 8.00 am - 5.30 pm NZT Monday - Friday
Fax: 0800 116 189
Email: [6]whrs.[Department of Building and Housing request email]

All enquiries relating to the Smarterhomes website, please contact:

Phone: 0800 83 62 62
Email: [7][email address]

For enquiries about Building and Housing Sector Policy, Business Support,
Communications, Human Resources and Organisation Capability, please
contact:

Department of Building and Housing
Level 6, 86 Customhouse Quay
PO Box 10-729, Wellington
Phone: +64 4 494 0260
Fax: +64 4 494 0290
Email: [8][Department of Building and Housing request email]

[Please do not reply to this email. Thank you.]

References

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8. mailto:[Department of Building and Housing request email]

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From: ~Information Services
Department of Building and Housing

Attachment OIA 2837 Gary Millar Acknowledgement letter.pdf
149K Download View as HTML

Hi Gary,

Please find attached your acknowledgement, regarding your information request.

Kind Regards,

--
Kara Bradley, Advisor Ministerial & Records, Building and Housing Group, Ministry of Business, Innovation and Employment
ddi: (04) 817-4849 | fax: (04) 494-0290
Level 6, 86 Customhouse Quay, PO Box 10729, Wellington 6011

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From: Duncan Connor
Department of Building and Housing

Attachment OIA 2837 Gavin Millar signed response.pdf
656K Download View as HTML

Dear Mr Millar
 
Thank you for your Official Information Act request which was received on
10 December 2012.
 
Please find attached a signed response from Andrew Crisp, Deputy Chief
Executive, Infrastructure and Resource Markets.
Regards
 
--
Duncan Connor, Advisor Operational Policy, Building and Housing Group,
Ministry of Business, Innovation and Employment
ddi: (04) 817-4407 | fax: (04) 494-0290
Level 6, 86 Customhouse Quay, PO Box 10729, Wellington 6011
 
 
 

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Things to do with this request

Anyone:
Department of Building and Housing only: