Printed from https://fyi.org.nz/request/payroll_error_statistics_6 on November 04, 2025 14:36

Payroll error statistics

Maria-Jane Brodie made this Official Information request to Department of Building and Housing

The request was successful.

From: Maria-Jane Brodie

Dear Department of Building and Housing,

Under the Official Information Act, I am writing to request a breakdown of payroll error rates and statistics for the 2012 calendar year (01/01/12-31/12/12), broken down by pay period. Specifically:
-The number of underpayments and overpayments made each pay period, broken down into gross dollar value bands in increments of $500 (e.g. overpayments $0-$499, overpayments $500-$999, underpayments $0-$499, etc).
-The number of staff employed by the Department of Building and Housing during each of these pay periods.
-If available, a breakdown of numbers of underpayments and overpayments by reason: error by the employee or team leader, processing error by the payroll team, system error.
-Number of staff members who have had errors over multiple pays. E.g.: number of staff with a total of 0 pay periods with an error, number of staff with a total of 1 pay periods with an error, number of staff with a total of 2 pay periods with an error, etc.

I would prefer to receive this information in electronic format - ideally, an excel spreadsheet.

Yours faithfully,

Maria-Jane Brodie

Link to this

Department of Building and Housing

Thank you for your email. Please note that we will respond to your enquiry
within 3 working days by return email or telephone if a phone number has
been provided and you have requested us to contact you by telephone, with
the exception of enquiries relating to technical category 3 classification
of properties in Christchurch. Any enquiries relating to technical
category 3 classification will be responded to in writing within 20
working days.

If your query is urgent, it is recommended that you phone the Contact
Centre during our business hours of 8 am and 5.30 pm, Monday to Friday:

Bond enquiries: 0800 737 666
Tenancy advice: 0800 83 62 62
Email: [1][Department of Building and Housing request email]

International callers:
Bond enquiries: +64 4 238 4693
Tenancy advice: +64 4 238 4695
Email: [2][Department of Building and Housing request email]

All enquiries relating to building or licensing of building practitioners
should refer to the numbers below. Business hours are 8.30 am to 5 pm.
Monday to
Friday:

Building enquiries: 0800 242 243
From overseas: +64 4 238 6362
Email: [3][Department of Building and Housing request email]

Licensing enquiries: 0800 60 60 50
From overseas: +64 4 238 6312
Email: [4][email address] or [5][Department of Building and Housing request email]

All enquiries relating to the Weathertight Homes Resolution Service should
refer to the numbers below. Business hours are 8.30 am to 5 pm. Monday to
Friday:

Call 0800 116 926
From overseas: +64 4 237 1604
Hours of operation: 8.00 am - 5.30 pm NZT Monday - Friday
Fax: 0800 116 189
Email: [6]whrs.[Department of Building and Housing request email]

All enquiries relating to the Smarterhomes website, please contact:

Phone: 0800 83 62 62
Email: [7][email address]

For enquiries about Building and Housing Sector Policy, Business Support,
Communications, Human Resources and Organisation Capability, please
contact:

Department of Building and Housing
Level 6, 86 Customhouse Quay
PO Box 10-729, Wellington
Phone: +64 4 494 0260
Fax: +64 4 494 0290
Email: [8][Department of Building and Housing request email]

[Please do not reply to this email. Thank you.]

References

Visible links
1. mailto:[Department of Building and Housing request email]
2. mailto:[Department of Building and Housing request email]
3. mailto:[Department of Building and Housing request email]
4. mailto:[email address]
5. mailto:[Department of Building and Housing request email]
6. mailto:whrs.[Department of Building and Housing request email]
7. mailto:[email address]
8. mailto:[Department of Building and Housing request email]

Link to this

From: ~Information Services
Department of Building and Housing

Attachment OIA 2910 Maria Jane Brodie Acknowledgement Letter.pdf
232K Download View as HTML

Dear Maria-Jane,

Please find attached your acknowledgement, regarding your information request.

Kind Regards,

--
Kara Bradley, Advisor Ministerial & Records, Building and Housing Group, Ministry of Business, Innovation and Employment
ddi: (04) 817-4849 | fax: (04) 494-0290
Level 6, 86 Customhouse Quay, PO Box 10729, Wellington 6011

show quoted sections

Link to this

From: Martha Toomer
Department of Building and Housing

Attachment Scan to Me from 192.168.26.47 2013 02 26 121613.pdf
274K Download View as HTML

Attachment OIA QUERY 2012.xls
21K Download View as HTML

Dear Maria-Jane

Attached, please find the scanned version and a excel spreadsheet with the information requested as per the subject line.

Regards

Martha Toomer
Advisor Employee Information System
Building and Housing Group, Ministry of Business, Innovation and Employment
DDI: (04) 817 4860
Fax: (04) 494 2869
Level 6, 86 Customhouse Quay, PO Box 10729, Wellington 6011

show quoted sections

Link to this

Things to do with this request

Anyone:
Department of Building and Housing only: