Payroll error statistics

Maria-Jane Brodie made this Official Information request to Air New Zealand

Response to this request is long overdue. By law Air New Zealand should have responded by now (details and exceptions). The requester can complain to the Ombudsman.

From: Maria-Jane Brodie

Dear Air New Zealand,

I am writing to request a breakdown of payroll error rates and statistics for the 2012 calendar year (01/01/12-31/12/12), broken down by pay period. Specifically:
-The number of underpayments and overpayments made each pay period, broken down into gross dollar value bands in increments of $500 (e.g. overpayments $0-$499, overpayments $500-$999, underpayments $0-$499, etc).
-The number of staff employed by Air New Zealand during each of these pay periods.
-If available, a breakdown of numbers of underpayments and overpayments by reason: error by the employee or team leader, processing error by the payroll team, system error.
-Number of staff members who have had errors over multiple pays. E.g.: number of staff with a total of 0 pay periods with an error, number of staff with a total of 1 pay periods with an error, number of staff with a total of 2 pay periods with an error, etc.

I would prefer to receive this information in electronic format - ideally, an excel spreadsheet.

Yours faithfully,

Maria-Jane Brodie

Link to this

Air New Zealand

Attachment status
0K Download

Attachment Official Information Act request Payroll error statistics.txt
2K Download View as HTML

Attachment Official Information Act request Payroll error statistics.html
0K Download

Delivery has failed to these recipients or groups:

[1]OIA requests at Air New Zealand ([email address])
The e-mail address you entered couldn't be found. Please check the
recipient's e-mail address and try to resend the message. If the problem
continues, please contact your helpdesk.

Diagnostic information for administrators:

Generating server:

[email address]
#550 5.1.1 RESOLVER.ADR.RecipNotFound; not found ##

Original message headers:

Received: from ( by ( with Microsoft SMTP Server (TLS)
id 14.1.339.1; Mon, 28 Jan 2013 19:58:01 +1300
X-SBRS: 4.5
X-IronPort-Anti-Spam-Filtered: true
X-IronPort-AV: E=Sophos;i="4.84,550,1355050800";
Received: from ([]) by with
ESMTP/TLS/DHE-RSA-AES256-SHA; 28 Jan 2013 19:58:01 +1300
DKIM-Signature: v=1; a=rsa-sha256;; s=alpha; c=relaxed/relaxed;
q=dns/txt;; t=1359356281;
Received: from fyi ([]) by with ESMTP (using
TLSv1 with cipher AES256-SHA (256/256 bits)) id
[email address]; Mon, 28 Jan 2013 06:58:01 +0000
Received: by fyi (Postfix, from userid 1002) id DC7051F8102; Mon, 28 Jan 2013
19:46:20 +1300 (NZDT)
Date: Mon, 28 Jan 2013 19:46:20 +1300
From: Maria-Jane Brodie <[OIA #737 email]>
To: OIA requests at Air New Zealand <[email address]>
Message-ID: <[email address]>
Subject: Official Information Act request - Payroll error statistics
MIME-Version: 1.0
Content-Type: text/plain; charset="utf-8"
Return-Path: [OIA #737 email]


Visible links
1. mailto:[email address]

Link to this

Sent request to Air New Zealand again, using a new contact address.

From: Public Affairs
Air New Zealand

Thank you for emailing the Air New Zealand Public Affairs Team.

If you have submitted a sponsorship or philanthropic enquiry, one of our team members will endeavour to respond within five working days.

Should your enquiry be media related you will receive a response shortly.

Kind regards

The Public Affairs Team

Good planets are hard to find - please think of the environment before you print this email.

show quoted sections

For more information on the Air New Zealand Group, visit us online

Link to this

Things to do with this request

Air New Zealand only: