Smoke alarms -Are Tradesman callouts necessary? Hiring - Review of decisions

D Dahya made this Official Information request to Housing New Zealand Corporation

The request was partially successful.

From: D Dahya

Dear Housing New Zealand Corporation,

1. I would like to know why HNZ would send a tradesman( who charges for this 5 minute task) to check an activated smoke alarm in a vacant HNZ property, when a tenancy manager, without additional cost, could just as easily resolve the problem?

There are only 2 possibilities in such an incident(excluding an actual fire) - a faulty battery or a faulty alarm unit - both of which have been actioned by tenancy managers in the past.

An important incident to action (yet simple) as it may involve faulty batteries /alarm unit- placing the property at a fire risk and neighboring one's also. Unlikely that all TM's would be unavailable in the office to action this.

If you multiply the tradesman callout by just a 1000 that amounts to significant cost to HNZ.

2. Hiring: What is the process where an applicant who is not shortlisted and so decides to request a review of the decision?

How does that fit into the current process and what are the steps for that recruitment process?

How long has that process been in place?

3. When requesting a copy of the call centre logs(that records communication with tenants via call centre) how long would this normally take to provide to the tenant? I know the time period required for information requests but it shouldn't take 20 days to provide it?

When requesting the call centre logs are all logs provided (as there may be various systems that record tenant contact) or is there just one system that creates such call logs?

4. Calls are recorded when contacting HNZ via the call centre - How long are the call recordings kept for?.

What is the time period and process for requesting a recording?
What format is it in(medium -disc etc) and is there a cost?

Yours faithfully,

D Dahya

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From: Katrina Goston
Housing New Zealand Corporation

Dear Mr Dahya

 

This email is to acknowledge that your request of 27 February 2016 has
been received by Housing New Zealand to consider under the Official
Information Act 1982. Accordingly a response will be provided to you by 30
March 2016 being 20 working days from the receipt of your email.

 

Kind regards

Katrina

 

Katrina Goston

Advisor, Government Relations

Freephone: 0800 801 601 │ Main line: 04 439 3000 │ Housing New Zealand
Corporation PO Box 2628

Wellington 6140 │ [1]www.hnzc.co.nz  │ [2]www.newzealand.govt.nz

 

The information contained in or attached to this message is intended only
for the people it is addressed to. If you are not the intended recipient,
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From: HNZC Enquiries
Housing New Zealand Corporation


Attachment JBA03243 4053 001.pdf
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Dear Mr Dahya

 

Please see the attached response to your Official Information Act request
of 27 February 2016.

 

Kind regards

 

Katrina Goston

Advisor, Government Relations

 

Freephone: 0800 801 601 │ Main line: 04 439 3000 │ Housing New Zealand
Corporation PO Box 2628

Wellington 6140 │ [1]www.hnzc.co.nz  │ [2]www.newzealand.govt.nz

 

The information contained in or attached to this message is intended only
for the people it is addressed to. If you are not the intended recipient,
any use, disclosure or copying of this information is unauthorised and
prohibited. This information may be confidential or subject to legal
privilege. If you have received this message in error, please notify the
sender immediately and delete this message.

Please consider the environment before printing this email.

References

Visible links
1. http://www.hnzc.co.nz/
2. http://www.newzealand.govt.nz/

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