Request for contact details of Privacy Officer becomes cumbersome

D Dahya made this Official Information request to Kāinga Ora–Homes and Communities

Response to this request is long overdue. By law Kāinga Ora–Homes and Communities should have responded by now (details and exceptions). You can complain to the Ombudsman.

From: D Dahya

Dear Housing New Zealand Corporation,

On the 26/4/17 I emailed HNZC for the contact details of the Privacy Officer as there wasn't any noted on the HNZ website and after receiving 2 responses to my simple request I responded as per below;

Hi Customer Service Team?

Firstly, I would like to know who I am dealing with in this correspondence - the emails are signed with a title not the actual staff member's name.

Secondly, is there any reason why you need my address details ie Why would you need to know whether I'm a HNZ resident or not and, if am, what difference would that make and how will you respond once you know that I may be?

Why am I being asked about why I want the Privacy Officer details?
It is self explanatory - I want to know who I can send my information request to and do not need to be asked the details of my request.

Thirdly, I am not prepared to provide details of my actual request as some of these requests may be confidential/private in nature hence the reason why organisations have Privacy Officers.

Lastly, any government agency should have on hand the contact details of the Privacy Officer and a simple request to it should not be drawn out nor be cumbersome. In addition to the above queries I have asked the following questions;

- How many Privacy Officers do you have as you have indicated more than one (there should only be one)?

- Who is the Privacy Officer for your organization?

Yours sincerely,

D Dahya

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From: HNZC Enquiries

Dear customer,

 

Thank you for contacting Housing New Zealand.

 

We have received your email and it will be allocated to the appropriate
team to arrange a response.

 

We will aim to get back to you within 2 working days, but this may vary
depending on the volume of emails received and the nature and complexity
of your email.

 

If you are looking for information on the number of Housing New Zealand
properties, we have information about these available on our website here:
[1]http://www.hnzc.co.nz/about-us/housing-s...

 

If you want to find out about our products available to first home buyers,
please see our website here:
[2]http://www.hnzc.co.nz/ways-we-can-help-y...

 

If you are wanting to apply to live in a Housing New Zealand home or other
type of social housing, please contact the Ministry of Social Development
on 0800 559 009.

You can call our Customer Services Centre on 0800 801 601 from 8am-8pm
Monday to Friday and 24/7 for urgent queries. All calls are free of
charge.

 

Alternatively, you could fax us on 0800 201 202 or write to us at:

 

                       Housing New Zealand  

                       PO Box 50720

                       Porirua 5240

 

Thank you for contacting us.

 

Kind regards,

 

Customer Service Team

Housing New Zealand 

 

Freephone: 0800 801 601 | Housing New Zealand, PO Box 50720, Porirua 5240
| [3]www.hnzc.co.nz | [4]www.newzealand.govt.nz

The information contained in or attached to this message is intended only
for the people it is addressed to. If you are not the intended recipient,
any use, disclosure or copying of this information is unauthorised and
prohibited. This information may be confidential or subject to legal
privilege. If you have received this message in error, please notify the
sender immediately and delete this message.

Please consider the environment before printing this email.

References

Visible links
1. http://www.hnzc.co.nz/about-us/housing-s...
2. http://www.hnzc.co.nz/ways-we-can-help-y...
3. http://www.hnzc.co.nz/
4. http://www.newzealand.govt.nz/

Link to this

From: HNZC Enquiries

Thank you for your email

We have forwarded your request to the appropriate team to arrange a response

Regards

Customer Service Team

show quoted sections

Link to this

From: HNZC Correspondence


Attachment JBA03243 2951 001.pdf
36K Download View as HTML


Dear Mr Dahya

 

Please find attached a response to your request for information of 10 May
2017.

 

Please do not reply to this message, as incoming emails are not monitored.

 

Thank you

Housing New Zealand Corporation

The information contained in or attached to this message is intended only
for the people it is addressed to. If you are not the intended recipient,
any use, disclosure or copying of this information is unauthorised and
prohibited. This information may be confidential or subject to legal
privilege. If you have received this message in error, please notify the
sender immediately and delete this message.

Please consider the environment before printing this email.

Link to this

Things to do with this request

Anyone:
Kāinga Ora–Homes and Communities only: