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Requests for service made outside of normal office hours should be sent
via the Ruapehu District Council website [1]Submit a request for service:
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Nga mihi

 

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References

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Dear Ohakune Ratepayers and Residents' Society Inc,

LOCAL GOVERNMENT OFFICIAL INFORMATION AND MEETINGS ACT 1987.

Thank you for your Request for Official Information received on 4 August 2025 relating to Survey results for customer satisfaction 2025.

We will endeavour to respond to your request as soon as possible with a decision and in any event no later than [Decision DATE], being 20 working days after the day your request was received.

If we are unable to respond to your request by then, we will notify you of an extension of that timeframe. If you have any queries, please feel free to contact [Ruapehu District Council request email]. If any additional factors come to light which are relevant to your request, please do not hesitate to contact us so that these can be considered.

Please note: if applicable, the request may incur a reasonable charge. We will contact you with an approximate cost, before we proceed.

Regards

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Original Message-----
From: Ohakune Ratepayers and Residents' Society Inc <[FOI #31881 email]>
Sent: Monday, 4 August 2025 12:50 pm
To: Info <[Ruapehu District Council request email]>
Subject: Official Information request - Survey results for customer satisfaction 2025

Warning: This email is from an External Sender. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Dear Ruapehu District Council,

Good afternoon.

On behalf of the Ohakune Ratepayers and Residents' Society Inc., we formally request the results from the recent Customer Satisfaction Survey, shared via your Facebook page at the following link: https://urldefense.proofpoint.com/v2/url....

1./ We request the compiled and calculated results of the survey as soon as possible.

2./ Additionally, we request access to the raw survey data in CSV format, consistent with the format provided to us for last year’s results. We understand that this part of the request may require more time to ensure the privacy of respondents is maintained. However, we respectfully ask that point 1 be fulfilled without delay.

We believe this information is in the public interest. Last year’s results, only made available through the Ombudsman, revealed discrepancies in the Council’s reporting; underscoring the importance of transparency and public oversight.

Yours faithfully,

Ohakune Ratepayers and Residents' Society Inc

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This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #31881 email]

Is [Ruapehu District Council request email] the wrong address for Official Information requests to Ruapehu District Council? If so, please contact us using this form:
https://urldefense.proofpoint.com/v2/url...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://urldefense.proofpoint.com/v2/url...

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

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My apologies for missing the decision date of 1 September 2025.
Regards

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Original Message-----
From: Info
Sent: Monday, 4 August 2025 1:42 pm
To: [FOI #31881 email]
Subject: LGOIMA Ref 000174 Survey results for customer satisfaction 2025

Dear Ohakune Ratepayers and Residents' Society Inc,

LOCAL GOVERNMENT OFFICIAL INFORMATION AND MEETINGS ACT 1987.

Thank you for your Request for Official Information received on 4 August 2025 relating to Survey results for customer satisfaction 2025.

We will endeavour to respond to your request as soon as possible with a decision and in any event no later than [Decision DATE], being 20 working days after the day your request was received.

If we are unable to respond to your request by then, we will notify you of an extension of that timeframe. If you have any queries, please feel free to contact [Ruapehu District Council request email]. If any additional factors come to light which are relevant to your request, please do not hesitate to contact us so that these can be considered.

Please note: if applicable, the request may incur a reasonable charge. We will contact you with an approximate cost, before we proceed.

Regards

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