Kia ora Joshua,

 

Auckland Transport (AT) acknowledges receipt of your request for official
information dated 2 February 2025 for patronage statistics of the Western
Line at Helensvilled, Waimauku and Huapai when MAXX/ARTA ran services to
these stations.

 

We hope to respond to your request as soon as possible, but no later than
3 March 2025, which is 20 working days after the day your request was
received.  This takes into account Waitangi Day, 6 February 2025, which is
not included as a working day.

 

We may contact you if we require clarification, more time to respond, or
if your requested information is held by another agency.

Your case is being managed by Katy, who is one of our LGOIMA Business
Partners. If you have any further queries, you can contact the team on
(09) 355 3553 during business hours, quoting Local Government Official
Information request number CAS-1053548-C4H0G0.

 

Ngā mihi, 

Ane | Customer Care Coordinator 
Customer and Network Performance 
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
[1]www.at.govt.nz

[2]image

 

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Kia ora Joshua 

 

We are unable to provide you with the information you asked for

On 2 February 2025 you asked for information on historic MAXX/ARTA
services.

 

I have attached a response from Phil Wratt

 

We understand that this isn’t the outcome you hoped for.

 

You have the right to ask the Ombudsman to review how we’ve responded to
your official information request. You can contact the Ombudsman at
[1]www.ombudsman.parliament.nz or freephone 0800 802 602.

 

 

Ngā mihi

Ashleigh 

LGOIMA Business Partner 

 

Auckland Transport

20 Viaduct Harbour Avenue, Auckland 1010

[2]www.at.govt.nz

 

 

 

 

 

 

 

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Good afternoon Joshua,

 

Thank you for your email.

 

I am looking into this again for you to see if there is a different avenue
we can use to access this information or if there is another agency that
hold this.

 

I will be in touch with you in due course and I appreciate your patience.

 

Kind regards,

Ashleigh

 

 

------------------- Original Message

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Good evening Joshua,

 

I appreciate your patience whilst we look further into your request.

 

I will have an update for you by the end of the week (Friday 21 March
2025).

 

Please do let me know if you have any further questions at this stage.

 

Kind regards,

Ashleigh

 

 

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Good morning Joshua,

 

I refer to your request dated 2 February 2025 for patronage numbers and
frequency data for the MAXX/ARTA services.

 

Please find attached the patronage data that Auckland Transport hold.

I apologise that this information was not provided in our initial
response.

 

Additionally, I have transferred your request to Auckland Council under
section 12(b)(ii) of the LGOIMA as they also hold some information. They
will respond directly to you.

Should you believe that we have not dealt with your request appropriately,
you are able to make a complaint to the Office of the Ombudsman in
accordance with section 27(3) of the LGOIMA Act and seek an investigation
and review in regard to this matter.

You can contact the Ombudsman at [1]www.ombudsman.parliament.nz or
freephone 0800 802 602.

If you have any further queries, simply reply to this email leaving the
subject line as it is. We’ll make sure this information is added to your
case.

 

Ngā mihi,

 

Ashleigh | LGOIMA Business Partner
Customer Care Engagement | Customer and Network Performance
Auckland Transport

20 Viaduct Harbour Avenue, Auckland 1010
[2]www.at.govt.nz

 

 

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Tēnā koe  Joshua

 

Your request for information has been transferred to us by Auckland
Transport.

 

Your request is : I want to know the statistics of how many people boarded the Western Line at Helensville, Waimauku and Huapai when MAXX/ARTA ran services to these stations.

 

Moreover, I would like to also know the frequency of the railway services to these stations.

 

Our archives team, have found the attached documents which are relevant to this request.

 

If you have any further queries please contact the official information team, quoting reference 8140015702.

 

Ngā mihi,

 

Rachel

The Privacy and LGOIMA team

Auckland Council

 

 

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