Response to Mayor's Letter of Expectation
William Foster made this Official Information request to Auckland Transport
The request was partially successful.
From: William Foster
Dear Auckland Transport,
Please advise what actions have been taken within AT at the direction of the Board or new CEO in response to the Mayor's December 2022 Letter of Expectation; in particular:
1) what, if any, organisation and staff changes have been or are being implemented to meet the Mayor's financial and service expectations for AT for 2023/24; and
2) how "deeply understanding and responding to what matters most to Aucklanders in transport" has changed AT's approach to delivering transport infrastructure and services to the people and rural areas of Rodney.
Yours faithfully,
William Foster
From: AT Official Information (AT)
Auckland Transport
Kia ora William
Auckland Transport (AT) acknowledges receipt of your request for official
information dated 4^th of July 2023 relating to Auckland Transport’s
response to Mayor’s Letter of Expectation.
We hope to respond to your request as soon as possible, but not later than
2^nd of August 2023, which is 20 working days after the day your request
was received. If we aren’t able to respond to your request by then, we
will notify you of an extension of that timeframe.
Your case is being managed by Ashleigh, who is one of our LGOIMA Business
partners. If you have any further queries, you can contact the team on
(09) 355 3553 during business hours, quoting Local Government Official
Information request number CAS-752713-M6X2S9.
Nga mihi
Maria | Customer Care Coordinator
Customer Care| Case Management
Level 5, 20 Viaduct Harbour Avenue, Auckland 1010
[1]www.at.govt.nz
[2]A<br> picture containing text, clipart<br> Description automatically
generated
Visit [3]Auckland flood-impacted road repair and recovery programme for
information regarding road closures and AT’s recovery and repair programme
Visit Waka Kotahi [4]NZTA Traffic Updates for Auckland Region's state
highways.
Aucklanders are being kept informed via [5]Auckland Emergency Management
show quoted sections
From: AT Official Information (AT)
Auckland Transport
Kia ora William,
I’m the LGOIMA Business Partner who’s looking into your official
information request.
My name is Ashleigh and I’m a LGOIMA Business Partner at Auckland
Transport.
I’m responsible for looking into the official information request made on
4 July 2023, requesting information is response to the Mayor’s letter of
expectation in December 2022.
We are granting your request, which means we will provide you with the
information we hold. We aim to have this information ready by 11 August
2023, or sooner.
If you need to provide us with more information relevant to your request
or you have any questions, simply reply to this email leaving the subject
line as it is. We’ll make sure this information is added to your case.
Ngā mihi
Ashleigh
LGOIMA Business Partner
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
[1]www.at.govt.nz
We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [2]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [3]Unite Against Covid-19 website.
Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.
References
Visible links
1. http://www.at.govt.nz/
2. https://at.govt.nz/COVID-19
3. https://covid19.govt.nz/
From: AT Official Information (AT)
Auckland Transport
Kia ora William
I’ve attached the official information you asked for
On 4 July 2023, you asked for Auckland Transport response to the Mayors
December 2022 letter of expectation.
I have attached a response from Phil Wratt - Customer Care Engagement
Manager.
Should you believe that we have not dealt with your request appropriately,
you are able to make a complaint to the Office of the Ombudsman in
accordance with section 27(3) of the LGOIMA Act and seek an investigation
and review in regard to this matter.
You can contact the Ombudsman at [1]www.ombudsman.parliament.nz or
freephone 0800 802 602.
If you have any further questions or queries, please feel free to let me
know.
Nga mihi,
Ashleigh | LGOIMA Business Partner
Customer Care Engagement | Customer Experience
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
[2]www.at.govt.nz
We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [3]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [4]Unite Against Covid-19 website.
Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.
References
Visible links
1. file:///tmp/www.ombudsman.parliament.nz
2. http://www.at.govt.nz/
3. https://at.govt.nz/COVID-19
4. https://covid19.govt.nz/
From: William Foster
Dear Ashleigh,
Thank you for your response to my request, which I note has taken more than 4 weeks to provide - this appears to be an unreasonably long time given the lack of any substantial response.
I have no follow-up questions but have some comments on the response for Phil Wratt, your Customer Care Engagement Manager, who provided the response.
In response to my first question, the reduction of 142 roles is a nullity. Given that other information provided to me by AT says that there are 2,141 positions and only 1851.3 employees, reducing roles to 1999 does not reduce any staffing, since you still have vacancies.
The statement "specific role outcomes have also been reshaped to better meet service expectations" conveys no information. How have role outcomes been reshaped, and how can you say this will better meet service expectations?
You might perhaps have at least referred me to AT's ongoing discussion with AC over responses to the Mayor's expectations - provided to your June 27 Board meeting?
16. AT Statement of Intent 2023-2026 (PDF 244KB)
16.1 Attachment 1 Shareholder Comments on AT's Draft Statement of Intent (PDF 229KB)
16.2 Attachment 2 Responding to Council Feedback (PDF 278KB)
16.3 Attachment 3 AT Statement of Intent 2023-24 2025-26 (PDF 1MB)
The response to my second question is equally devoid of substance, since AT always says it is "making sure the needs of the community are fully considered". What "matters most to [Rodney ratepayers] in transport" is the poor state of our roads and AT's failure to do much about that. Your response says nothing about roads, and the comment "our approach remains the same" tells me nothing has changed.
Yours sincerely,
William Foster
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