Claimant information and external information systems
Bridget Morison made this Official Information request to Accident Compensation Corporation
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From: Bridget Morison
Dear Accident Compensation Corporation,
In relation to sensitive claimants particularly, please provide any policy documents or comments on the following:
1) There are commercial online information/document management portals available to providers and similar systems in place with ACC supplier groups which are being used to both hold and submit claimant reports. There's the potential these digital documents are accessible to others without claimants knowledge or consent.
a) Aside from reliance upon providers to comply with the Privacy Act, what level of oversight and responsibility is in place, by ACC, to ensure claimants are kept safe and retain control over the access and use/disclosure of their personal health information?
2) When a claimant makes a professional complaint against a provider they’re exercising responsibility and their right to complain about unethical professional behaviour. Their actions can help prevent harm to subsequent clients of the provider and improve the quality of ACC funded services. The complainant however runs the unfortunate risk of being misrepresented as problematic. What efforts are made by ACC to ensure these claimants are supported and are not being further marginalised by the use of information or messaging systems which can be used to dissuade providers from providing treatment services to them.
Yours faithfully,
Bridget Morison
From: Government Services
Accident Compensation Corporation
Kia ora
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From: Government Services
Accident Compensation Corporation
Kia ora Bridget
Please find attached our response to your official information request
dated 14 June 2023. If you have any questions about the response you can
contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternati... give us a
call on 0800 101 996.
If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here.
Ngâ mihi
Sara Freitag (she/her)
Acting Manager | OIA Services
' 027 973 7330
* PO Box 242, Wellington 6011
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information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
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recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
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