Printed from https://fyi.org.nz/request/23124-transparency-to-claimants-communication-between-acc-and-providers-and-other-health-agencies on December 22, 2024 05:23

Transparency to Claimants: Communication between ACC and Providers and other health agencies

Bridget Morison made this Official Information request to Accident Compensation Corporation

The request was partially successful.

From: Bridget Morison

Dear Accident Compensation Corporation,

Please provide any relevant policy documents or comment on:

1) Acceptable communications that can occur between between ACC and healthcare agencies (either with treatment providers or to administrative staff), particularly in relation to the sharing of health/treatment related information during the provision of ACC fully funded or subsidised treatment. This includes GP's and medical centres.

2) The level of transparency required so claimants are aware of those communications, eg claim file documentation, or situations when communications could be covert eg not known by claimant or documented on their file.

3) The use of HealthLink messaging service or any other messaging system, including text messages, to communicate with contracted providers or GP's, and the maintenance of these messages including access to them by claimants.

4) Does ACC directly or indirectly, access, add, update or delete information on NHI based systems such as the Medical Warning System (MWS) or Problem User Lists and if so, are these actions audited or documented in any way so such actions, and any relevant information, can be known and made available to claimants? I'm not sure if ACC is an authorised agency so when I say indirectly I mean via a third party who is authorised to perform some or all of those actions.

Yours faithfully,

Bridget Morison

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From: Government Services
Accident Compensation Corporation

Kia ora

 

Thank you for contacting ACC; this is an automatic reply to confirm we
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Ngâ mihi,

Government Engagement Team

 

Government Engagement, ACC

' 0800 101 996
* Box 242, Wellington 6011

[6]www.acc.co.nz

 

 

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2. http://www.acc.co.nz/
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From: Government Services
Accident Compensation Corporation

Attachment GOV 025681 Response.pdf
233K Download View as HTML

Attachment GOV 025681 Appendix 1.pdf
7.8M Download View as HTML

Kia ora Bridget

Please find attached our response to your official information request
dated 14 June 2023. If you have any questions about the response you can
contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternatively give us a
call on 0800 101 996.

If you are having trouble viewing the PDF, please ensure you have the
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click [3]here. 

 

Ngâ mihi

Sara Freitag (she/her)
Acting Manager | OIA Services

' 027 973 7330
* PO Box 242, Wellington 6011

ACC cares about the environment – please don’t print this email unless it
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