Thank you for contacting the office of Hon Nikki Kaye. The Minister
receives a high volume of correspondence and will respond to you as soon
as possible.

 

Thank you once again for your message,

 

Kind regards,

 

 

Office of Hon Nikki Kaye

T: 04 817 8227

[1][email address]

 

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Dear Lee M

 

On behalf of Hon Nikki Kaye, Minister for ACC, I acknowledge receipt of
your email dated 27 November 2015 requesting the following:

 

1.                   How many different claimant file/record naming
options are there in the ACC's EOS computer system in which information
about individual claimants can be stored, including but not limited to
personal, health and employment history, individual claims history,
communications between the ACC and the individual claimants (regardless of
method), communications between the ACC and its internal staff,
communications with the ACC's legal team and external legal organisations,
communications with treatment providers, communications with vendors, etc?

 

2.                   I am aware that two names given by the ACC to
files/records that are created and stored in its EOS computer system are
"claim file" and "party status (or level) file", however, I am wanting to
know the names, hierarchy [sic] and architecture of the many other file
name options that the ACC uses to create files for individual claimants
and their individual claims.  (Possibly a diagram can also be provided).

 

3.                   Is a "party status (or level) file" stored in the
ACC's EOS computer system accessible by any external organisation
including Fairway Resolution Limited?

 

4.                   Why do ACC claimants have difficulties - in some
cases this is publicly reported to have taken great persistence over long
periods of time - in getting the ACC to simply provide copies of "party
status (or level) files"? 

 

5.                   Why does the ACC not publish the file/record naming
options to assist claimants when they want to make Privacy Act or Official
Information Act requests?  (If such a list was available, the claimant
could then specify which file/record they would like a copy of).

 

6.                   When claimants request "all" information that the ACC
holds about them and their claims, why does the ACC only provide copies of
the records held in the ACC's "claim file" stored in its EOS computer
system?  (In other words, why does an ACC claimant need to make specific
and sometimes even separate requests for "all" files held by the ACC, and
name those individual files, when most of the file/record names are not
known to claimants)?

 

7.                   Why does the ACC need to have so many different
file/record names, and create and store information about individual
claimants and their individual claims in so many differently named
files/records?

 

8.                   Do ACC claimants have a legislated right to access
"all" information that the ACC holds about them irrespective of the
file/record name assigned to that information and the name of the
file/record that information is stored under?  If not, what information is
not considered relevant and important and what is considered irrelevant
and trivial, and what are the reasons for this?

 

Lastly, please provide me with a copy of the ACC's policies and
procedures, or guidelines, in relation to Privacy Act and Official
Information requests.

 

Minister Kaye does not hold the information you have requested. Pursuant
to s14(b)(ii) of the Official Information Act I am transferring your
information request to the Accident Compensation Corporation for a direct
response.

 

Yours sincerely

 

 

Vicky

 

Vicky Holmes | ACC Private Secretary | Office of Hon Nikki Kaye |
Parliament Buildings, Private Bag 18041, Wellington |

 

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Dear Lee M

 

Please find attached ACC’s response to your request of 27 November.

 

Kind regards

Government Services

 

 

 

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Dear Lee M

It is unfortunate that you find the documents difficult to read. ACC's intranet policies contain hyperlinks and diagrams that are made to be viewed onscreen. To reproduce our policies off the intranet, we are required to print and then scan them and it appears that some of the readability is lost with this process.

I have tried to 'optimise' the policies in the attached document but I am unsure if this has improved matters.

If this is still not suitable, as mentioned in previous correspondence, you can email us your physical address offline to [email address] and we will post the hardcopy documents to you.

I hope this is satisfactory.

Kind regards
Government Services
 

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