Acts of violence by claimants against ACC employees in the work place
Sue made this Official Information request to Accident Compensation Corporation
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From: Sue
Dear Accident Compensation Corporation,
There have been new reports of acts of harassment and violence against hospital staff, in the work place, by patients. However, I've found no articles of acts of harassment and violence against ACC staff, in the work place, by claimants. Thus, I am making a request for this information.
Request 1: Threats of violence and harassment by claimants
For each year, since 01/01/2014, I request the number of employees who have alleged to have been:
1) harassed or was threatened with an act of violence by a claimant;
2) harassed or was threatened with an act of violence by a claimant, which resulted in ACC and the employee seeking assistance from the police;
3) harassed or was threatened with an act of violence by a claimant, which resulted in the Courts issuing a restraining order against the claimant;
4) harassed or was threatened with an act of violence by a claimant, which resulted in a conviction of the claimant of an offence in either the District or High Court.
Request 2: Victim of physical violence (i.e., physical assault) by claimants
For each year, since 01/01/2014, I request the number of employees who have alleged to have been a:
1) victim of physical violence (i.e., physical assault) by claimants;
2) victim of physical violence (i.e., physical assault) by claimants, which resulted in ACC and the employee seeking assistance from the police;
3) victim of physical violence (i.e., physical assault) by claimants, which resulted in the Courts issuing a restraining order against the claimant;
4) victim of physical violence (i.e., physical assault) by claimants, which resulted in a conviction of the claimant of an offence in either the District or High Court.
For clarity, the employee must have been working at ACC in the capacity of their employment with ACC, when the alleged offence occurred. That is not about domestic violence, employee-to-employee harassment or violence, or harassment or violence that occurred while not at the work place (e.g., the bar or beach).
For the numbers in Requests 1 & 2, please provide the total numbers, and numbers based on gender.
Request 3: Safety measures
If the NZ Courts have upheld the allegations of ACC employees, that he employee had been found by the Courts to be harassed, threatened, or assaulted by a claimant while in the capacity of employment, please specify the changes that ACC put in place to prevent future harm. Please provide the reports that evaluated the success of those measures taken to prevent future harm.
To be clear, harassment and threats do not include persistent claimants who seek information, or who are disgruntled with ACC's treatment of them and express their frustration, anger, or other reasonable feelings, based on perceived service failures or breaches of rights.
.
Thank you for your time and assistance.
Sue
From: Government Services
Accident Compensation Corporation
Kia ora,
Thank you for contacting ACC’s Government Services inbox.
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Government Services
PO Box 242 / Wellington 6011 / New Zealand / [5]www.acc.co.nz
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From: Government Services
Accident Compensation Corporation
Kia ora Sue
Please see the attached letter regarding your Official Information Act
request.
If you have any questions about the response you can contact us at this
[1]address, for all other matters please use our contact form
at: [2]https://www.acc.co.nz/contact/ alternatively give us a call
on 0800 101 996.
If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here.
Ngâ mihi
Christopher Johnston (he/him)
Manager | OIA Services
* PO Box 242, Wellington 6011
ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
show quoted sections
From: Government Services
Accident Compensation Corporation
Kia ora Sue
Please see the attached letter regarding your Official Information Act
request.
If you have any questions about the response you can contact us at this
[1]address, for all other matters please use our contact form
at: [2]https://www.acc.co.nz/contact/ alternatively give us a call
on 0800 101 996.
If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here.
Ngâ mihi
Christopher Johnston (he/him)
Manager | OIA Services
* PO Box 242, Wellington 6011
ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
show quoted sections
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