ISSC assessors, suppliers/providers etc
Bridget Morison made this Official Information request to Accident Compensation Corporation
The request was partially successful.
From: Bridget Morison
Dear Accident Compensation Corporation,
In relation to Sensitive Claims can you please provide:
1) A list of all ACC registered/approved impairment assessors
2) A list of all suppliers/providers with contracts to provide cover assessments
3) A list of all suppliers/providers with contracts to treat for ACC
4) A list of all PA’s and MA’s who provide opinion/recommendation/review or reports and services etc for SCU/ISSC
5) From the EPM Performance Management Guidelines page 2:
• The relevant Supplier’s Contract
• ACC’s Procurement Policy
• ACC’s Provider Management Framework
• ACC’s Classification Tool for Providers, Suppliers and Third parties
6) If not covered above could you please provide all contracts used for providers, suppliers/vendors who provide ISSC services.
7) Standard Terms and Conditions, and Schedules for ACC ISSC providers, suppliers/vendors.
Thank you.
Yours faithfully,
Bridget Morison
From: Government Services
Accident Compensation Corporation
Kia ora
Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.
Depending on the nature of your request you may not receive an official
response for up to 20 working days. We will try to respond your query as
quickly as possible.
Our [1]website provides up to date news and information about our work.
You can also follow us on [2]Facebook and [3]Twitter. Further information
about how to contact us is also available [4]here.
Ngâ mihi
OIA Services Team
OIA Services, ACC
Tel. 0800 101 996
ACC / OIA Services 2385 / Justice Centre - Level 7
PO Box 242 / Wellington 6011 / New Zealand / [5]www.acc.co.nz
ACC cares about the environment – please don’t print this email
unless it is really necessary. Thank you.
Disclaimer:
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information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
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1. https://www.acc.co.nz/
2. https://www.facebook.com/ACCNewZealand/
3. https://twitter.com/accnz?lang=en
4. https://www.acc.co.nz/contact/
5. http://www.acc.co.nz/
From: Government Services
Accident Compensation Corporation
Dear Bridget
Please find attached an extension of time letter for your request. If you
have any questions, you can contact us at this [1]address, for all
other matters please use our contact form
at: [2]https://www.acc.co.nz/contact/ alternati... give us a call on 0800
101 996.
If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here.
Regards
Sasha Wood, Acting Manager OIA Services, ACC
ACC cares about the environment – please don’t print this
email
unless it is really necessary. Thank you.
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. mailto:[email address]
2. https://www.acc.co.nz/contact/
3. https://get.adobe.com/nz/reader/
From: Government Services
Accident Compensation Corporation
Hello Bridget
You will recall I sent you an extension of time notification to allow for
consultation purposes.
As part of this process some of the parties concerned have asked for the
name of the person who made the request.
The purpose of this email is to obtain your consent if you agree to the
disclosure of your name.
It would be helpful if you could respond by Friday 13 December, so further
delay for responding to your request is avoided.
Regards
Sasha Wood
Acting Manager Official Information Act Services
Government Engagement & Support
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
From: Bridget Morison
Good afternoon Sasha
As contracted providers to an entity of public interest my identity shouldn't be necessary for the provision of information, they really shouldn't be too concerned.
Kindest regards,
Bridget
From: Government Services
Accident Compensation Corporation
Kia ora
Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.
Depending on the nature of your request you may not receive an official
response for up to 20 working days. We will try to respond your query as
quickly as possible.
Our [1]website provides up to date news and information about our work.
You can also follow us on [2]Facebook and [3]Twitter. Further information
about how to contact us is also available [4]here.
Summer holidays information:
· Please note, the three weeks between Christmas Day and 15
January the following year don't count as working days if you are
requesting official information. For more information please see the
Ombudsman OIA response calculator at:
[5]https://www.ombudsman.parliament.nz/.
· Government Services will be closed between Christmas Day and 5
January 2020.
Ngā mihi
OIA Services Team
OIA Services, ACC
Tel. 0800 101 996
ACC / OIA Services 2385 / Justice Centre - Level 7
PO Box 242 / Wellington 6011 / New Zealand / [6]www.acc.co.nz
ACC cares about the environment – please don’t print this email
unless it is really necessary. Thank you.
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. https://www.acc.co.nz/
2. https://www.facebook.com/ACCNewZealand/
3. https://twitter.com/accnz?lang=en
4. https://www.acc.co.nz/contact/
5. https://www.ombudsman.parliament.nz/
6. http://www.acc.co.nz/
From: Government Services
Accident Compensation Corporation
Dear Bridget
This email is in relation to your request dated 11 November 2019.
We have almost completed collating the information for the response, which
is due by 21 January 2020.
ACC does not routinely release personal details on public websites, such
as www.fyi.org.nz.
Therefore, we intend to send our response to your private email address as
it relates to ACC staff members and contracted providers.
It would be appreciated if you could confirm your private email address to
[email address].
Regards
Sasha Wood
Acting OIA Manager
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
From: Bridget Morison
Hi Sasha
The link you provided is now broken however you have my details on file including from a private request I placed on 08/01/2020. If necessary please contact me to confirm details then provide this request via that same email address.
Kind regards
Bridget Morison
From: Government Services
Accident Compensation Corporation
Kia ora
Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.
Depending on the nature of your request you may not receive an official
response for up to 20 working days. We will try to respond your query as
quickly as possible.
Our [1]website provides up to date news and information about our work.
You can also follow us on [2]Facebook and [3]Twitter. Further information
about how to contact us is also available [4]here.
Summer holidays information:
· Please note, the three weeks between Christmas Day and 15
January the following year don't count as working days if you are
requesting official information. For more information please see the
Ombudsman OIA response calculator at:
[5]https://www.ombudsman.parliament.nz/.
· Government Services will be closed between Christmas Day and 5
January 2020.
Ngā mihi
OIA Services Team
OIA Services, ACC
Tel. 0800 101 996
ACC / OIA Services 2385 / Justice Centre - Level 7
PO Box 242 / Wellington 6011 / New Zealand / [6]www.acc.co.nz
ACC cares about the environment – please don’t print this email
unless it is really necessary. Thank you.
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. https://www.acc.co.nz/
2. https://www.facebook.com/ACCNewZealand/
3. https://twitter.com/accnz?lang=en
4. https://www.acc.co.nz/contact/
5. https://www.ombudsman.parliament.nz/
6. http://www.acc.co.nz/
From: Government Services
Accident Compensation Corporation
Hello Bridget
As per our earlier emails, please be advised that a response to your
request has been sent to your private email address.
Regards
Sasha Wood
Acting OIA Manager
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
From: Bridget Morison
Hi Sasha
Email received however could you please complete questions 2 and 3. Your response was:
--------------------------------------
Suppliers with contracts – Q2 & 3
A list of suppliers contracted to provide Integrated Services for Sensitive Claims (ISSC) can be found at: https://findsupport.co.nz/.
A list of ISSC counsellors can also be found on ACC’s website: https://www.acc.co.nz/im-injured/support....
--------------------------------------
Find Support only lists some treatment providers and not all providers are contracted to provide cover diagnosis via assessment eg Supported Assessments. The ACC website list for counsellors/therapists is incomplete.
Please provide separate listing per my questions 2 and 3 ensuring there is differentiation between the 2 types of providers.
Kind regards
Bridget Morison
From: Government Services
Accident Compensation Corporation
Kia ora
Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.
Depending on the nature of your request you may not receive an official
response for up to 20 working days. We will try to respond your query as
quickly as possible.
Our [1]website provides up to date news and information about our work.
You can also follow us on [2]Facebook and [3]Twitter. Further information
about how to contact us is also available [4]here.
Summer holidays information:
· Please note, the three weeks between Christmas Day and 15
January the following year don't count as working days if you are
requesting official information. For more information please see the
Ombudsman OIA response calculator at:
[5]https://www.ombudsman.parliament.nz/.
· Government Services will be closed between Christmas Day and 5
January 2020.
Ngā mihi
OIA Services Team
OIA Services, ACC
Tel. 0800 101 996
ACC / OIA Services 2385 / Justice Centre - Level 7
PO Box 242 / Wellington 6011 / New Zealand / [6]www.acc.co.nz
ACC cares about the environment – please don’t print this email
unless it is really necessary. Thank you.
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. https://www.acc.co.nz/
2. https://www.facebook.com/ACCNewZealand/
3. https://twitter.com/accnz?lang=en
4. https://www.acc.co.nz/contact/
5. https://www.ombudsman.parliament.nz/
6. http://www.acc.co.nz/
Bridget Morison left an annotation ()
Despite the extension of time taken the request has still not been met.
I was going to ask Sasha Wood to post the information but since you now have an identical request in there seems to be no need.
Thank you for picking up the torch - Mr White.
From: Bridget Morison
Dear Government Services,
On 5 December 2019 you said it was not possible to meet the time limit and advised this information would be available by 21 January 2020.
The information provided on 17 January 2020 is incomplete and questions 2 and 3 currently remain either unanswered or incompletely answered.
Within my request I asked for (in relation to sensitive claims and ISSC):
Q2) A list of all suppliers/providers with contracts to provide cover assessments
Q3) A list of all suppliers/providers with contracts to treat for ACC
The response for question 2 only provides access to names of suppliers and does not include a list of providers with contracts to provide cover assessments. Since it is the individual providers who are contracted to carry out the assessments and provide the reports to ACC, and the supplier as a contractual organisation to ACC only provides a function more in the nature of an administrative role, I consider this question to remain 'unanswered' or 'incompletely answered'.
Similarly the response provided for question 3 provides only partial provision of the requested contractors. For example, it is my understanding that to be removed from the external listing counsellors are required to notify ACC who will then advise web management to update the website. Consequently this does not provide an accurate listing in answer to my question as counsellors may ask to be removed from that website but still be providing contracted services for ACC. For those reasons I consider this question also remains 'incompletely answered'.
Using the guide provided by the Ombudsman, I can’t determine the reason for you not providing the information. If you were unsure of the information I was requesting then I would have appreciated assistance but I think I have provided 'due particularity’ per the guide.
My request hasn’t been refused, or if it has been refused the reasons for that refusal were not provided.
I would appreciate the provision of missing information as requested under the OIA, and as a matter of good faith.
Could you also please post the provided information on FYI for the benefit of other users as that is where the request originated.
Yours sincerely,
Bridget Morison
From: Government Services
Accident Compensation Corporation
Kia ora
Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.
Depending on the nature of your request you may not receive an official
response for up to 20 working days. We will try to respond your query as
quickly as possible.
Our [1]website provides up to date news and information about our work.
You can also follow us on [2]Facebook and [3]Twitter. Further information
about how to contact us is also available [4]here.
Summer holidays information:
· Please note, the three weeks between Christmas Day and 15
January the following year don't count as working days if you are
requesting official information. For more information please see the
Ombudsman OIA response calculator at:
[5]https://www.ombudsman.parliament.nz/.
· Government Services will be closed between Christmas Day and 5
January 2020.
Ngā mihi
OIA Services Team
OIA Services, ACC
Tel. 0800 101 996
ACC / OIA Services 2385 / Justice Centre - Level 7
PO Box 242 / Wellington 6011 / New Zealand / [6]www.acc.co.nz
ACC cares about the environment – please don’t print this email
unless it is really necessary. Thank you.
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. https://www.acc.co.nz/
2. https://www.facebook.com/ACCNewZealand/
3. https://twitter.com/accnz?lang=en
4. https://www.acc.co.nz/contact/
5. https://www.ombudsman.parliament.nz/
6. http://www.acc.co.nz/
Bridget Morison left an annotation ()
In withholding information that is of public interest how did you then determined that the public had a 'need to know' of my personal information that was over and beyond my wellbeing?
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Paul White left an annotation ()
Its unfortunate the requester has agreed to receiving the information outside of the services provided by FYI.ORG
Link to this