We don't know whether the most recent response to this request contains information or not – if you are Bridget Morison please sign in and let everyone know.

ISSC assessors, suppliers/providers etc

Bridget Morison made this Official Information request to Accident Compensation Corporation

This request has an unknown status. We're waiting for Bridget Morison to read recent responses and update the status.

From: Bridget Morison

Dear Accident Compensation Corporation,

In relation to Sensitive Claims can you please provide:

1) A list of all ACC registered/approved impairment assessors

2) A list of all suppliers/providers with contracts to provide cover assessments

3) A list of all suppliers/providers with contracts to treat for ACC

4) A list of all PA’s and MA’s who provide opinion/recommendation/review or reports and services etc for SCU/ISSC

5) From the EPM Performance Management Guidelines page 2:

• The relevant Supplier’s Contract

• ACC’s Procurement Policy

• ACC’s Provider Management Framework

• ACC’s Classification Tool for Providers, Suppliers and Third parties

6) If not covered above could you please provide all contracts used for providers, suppliers/vendors who provide ISSC services.

7) Standard Terms and Conditions, and Schedules for ACC ISSC providers, suppliers/vendors.

Thank you.

Yours faithfully,

Bridget Morison

Link to this

From: Government Services
Accident Compensation Corporation

Kia ora

 

Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.

 

Depending on the nature of your request you may not receive an official
response for up to 20 working days. We will try to respond your query as
quickly as possible.

 

Our [1]website provides up to date news and information about our work.
You can also follow us on [2]Facebook and [3]Twitter. Further information
about how to contact us is also available [4]here.

 

Ngâ mihi

 

OIA Services Team

       
OIA Services, ACC  
 
Tel. 0800 101 996  
  ACC / OIA Services 2385 / Justice Centre - Level 7
PO Box 242 / Wellington 6011 / New Zealand / [5]www.acc.co.nz  
 
    ACC cares about the environment – please don’t print this email
unless it is really necessary. Thank you.

 

 

 

 

 

 

 

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. https://www.acc.co.nz/
2. https://www.facebook.com/ACCNewZealand/
3. https://twitter.com/accnz?lang=en
4. https://www.acc.co.nz/contact/
5. http://www.acc.co.nz/

Link to this

From: Government Services
Accident Compensation Corporation


Attachment GOV 002561 Time Extension notification.pdf
286K Download View as HTML


Dear Bridget

Please find attached an extension of time letter for your request. If you
have any questions, you can contact us at this [1]address, for all
other matters please use our contact form
at: [2]https://www.acc.co.nz/contact/ alternati... give us a call on 0800
101 996.
If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here. 

Regards

   
             
 
    Sasha Wood, Acting Manager OIA Services, ACC  
  ACC cares about the environment – please don’t print this  
  email    
    unless it is really necessary. Thank you.    

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. mailto:[email address]
2. https://www.acc.co.nz/contact/
3. https://get.adobe.com/nz/reader/

Link to this

From: Government Services
Accident Compensation Corporation

Hello Bridget

You will recall I sent you an extension of time notification to allow for
consultation purposes.
As part of this process some of the parties concerned have asked for the
name of the person who made the request.

The purpose of this email is to obtain your consent if you agree to the
disclosure of your name.

It would be helpful if you could respond by Friday 13 December, so further
delay for responding to your request is avoided. 

Regards

Sasha Wood
Acting Manager Official Information Act Services
Government Engagement & Support
 

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

Link to this

From: Bridget Morison

Good afternoon Sasha

As contracted providers to an entity of public interest my identity shouldn't be necessary for the provision of information, they really shouldn't be too concerned.

Kindest regards,

Bridget

Link to this

From: Government Services
Accident Compensation Corporation

Kia ora

 

Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.

 

Depending on the nature of your request you may not receive an official
response for up to 20 working days. We will try to respond your query as
quickly as possible.

 

Our [1]website provides up to date news and information about our work.
You can also follow us on [2]Facebook and [3]Twitter. Further information
about how to contact us is also available [4]here.

 

Summer holidays information:

·         Please note, the three weeks between Christmas Day and 15
January the following year don't count as working days if you are
requesting official information. For more information please see the
Ombudsman OIA response calculator at:
[5]https://www.ombudsman.parliament.nz/.

·         Government Services will be closed between Christmas Day and 5
January 2020.

 

 

Ngā mihi

 

OIA Services Team

       
OIA Services, ACC

Tel. 0800 101 996
ACC / OIA Services 2385 / Justice Centre - Level 7  
PO Box 242 / Wellington 6011 / New Zealand / [6]www.acc.co.nz

ACC cares about the environment – please don’t print this email
  unless it is really necessary. Thank you.

 

 

 

 

 

 

 

 

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. https://www.acc.co.nz/
2. https://www.facebook.com/ACCNewZealand/
3. https://twitter.com/accnz?lang=en
4. https://www.acc.co.nz/contact/
5. https://www.ombudsman.parliament.nz/
6. http://www.acc.co.nz/

Link to this

From: Government Services
Accident Compensation Corporation

Dear Bridget

This email is in relation to your request dated 11 November 2019.
We have almost completed collating the information for the response, which
is due by 21 January 2020.

ACC does not routinely release personal details on public websites, such
as www.fyi.org.nz.
Therefore, we intend to send our response to your private email address as
it relates to ACC staff members and contracted providers.
It would be appreciated if you could confirm your private email address to
[email address].

Regards
Sasha Wood
Acting OIA Manager

 

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

Link to this

From: Bridget Morison

Hi Sasha

The link you provided is now broken however you have my details on file including from a private request I placed on 08/01/2020. If necessary please contact me to confirm details then provide this request via that same email address.

Kind regards
Bridget Morison

Link to this

From: Government Services
Accident Compensation Corporation

Kia ora

 

Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.

 

Depending on the nature of your request you may not receive an official
response for up to 20 working days. We will try to respond your query as
quickly as possible.

 

Our [1]website provides up to date news and information about our work.
You can also follow us on [2]Facebook and [3]Twitter. Further information
about how to contact us is also available [4]here.

 

Summer holidays information:

·         Please note, the three weeks between Christmas Day and 15
January the following year don't count as working days if you are
requesting official information. For more information please see the
Ombudsman OIA response calculator at:
[5]https://www.ombudsman.parliament.nz/.

·         Government Services will be closed between Christmas Day and 5
January 2020.

 

 

Ngā mihi

 

OIA Services Team

       
OIA Services, ACC

Tel. 0800 101 996
ACC / OIA Services 2385 / Justice Centre - Level 7  
PO Box 242 / Wellington 6011 / New Zealand / [6]www.acc.co.nz

ACC cares about the environment – please don’t print this email
  unless it is really necessary. Thank you.

 

 

 

 

 

 

 

 

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. https://www.acc.co.nz/
2. https://www.facebook.com/ACCNewZealand/
3. https://twitter.com/accnz?lang=en
4. https://www.acc.co.nz/contact/
5. https://www.ombudsman.parliament.nz/
6. http://www.acc.co.nz/

Link to this

From: Government Services
Accident Compensation Corporation

Hello Bridget

As per our earlier emails, please be advised that a response to your
request has been sent to your private email address.

Regards
Sasha Wood
Acting OIA Manager

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

Link to this

From: Bridget Morison

Hi Sasha

Email received however could you please complete questions 2 and 3. Your response was:
--------------------------------------
Suppliers with contracts – Q2 & 3
A list of suppliers contracted to provide Integrated Services for Sensitive Claims (ISSC) can be found at: https://findsupport.co.nz/.
A list of ISSC counsellors can also be found on ACC’s website: https://www.acc.co.nz/im-injured/support....
--------------------------------------

Find Support only lists some treatment providers and not all providers are contracted to provide cover diagnosis via assessment eg Supported Assessments. The ACC website list for counsellors/therapists is incomplete.

Please provide separate listing per my questions 2 and 3 ensuring there is differentiation between the 2 types of providers.

Kind regards

Bridget Morison

Link to this

From: Government Services
Accident Compensation Corporation

Kia ora

 

Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.

 

Depending on the nature of your request you may not receive an official
response for up to 20 working days. We will try to respond your query as
quickly as possible.

 

Our [1]website provides up to date news and information about our work.
You can also follow us on [2]Facebook and [3]Twitter. Further information
about how to contact us is also available [4]here.

 

Summer holidays information:

·         Please note, the three weeks between Christmas Day and 15
January the following year don't count as working days if you are
requesting official information. For more information please see the
Ombudsman OIA response calculator at:
[5]https://www.ombudsman.parliament.nz/.

·         Government Services will be closed between Christmas Day and 5
January 2020.

 

 

Ngā mihi

 

OIA Services Team

       
OIA Services, ACC

Tel. 0800 101 996
ACC / OIA Services 2385 / Justice Centre - Level 7  
PO Box 242 / Wellington 6011 / New Zealand / [6]www.acc.co.nz

ACC cares about the environment – please don’t print this email
  unless it is really necessary. Thank you.

 

 

 

 

 

 

 

 

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. https://www.acc.co.nz/
2. https://www.facebook.com/ACCNewZealand/
3. https://twitter.com/accnz?lang=en
4. https://www.acc.co.nz/contact/
5. https://www.ombudsman.parliament.nz/
6. http://www.acc.co.nz/

Link to this

Paul White left an annotation ()

Its unfortunate the requester has agreed to receiving the information outside of the services provided by FYI.ORG

Link to this

Bridget Morison left an annotation ()

Despite the extension of time taken the request has still not been met.

I was going to ask Sasha Wood to post the information but since you now have an identical request in there seems to be no need.

Thank you for picking up the torch - Mr White.

Link to this

From: Bridget Morison

Dear Government Services,

On 5 December 2019 you said it was not possible to meet the time limit and advised this information would be available by 21 January 2020.

The information provided on 17 January 2020 is incomplete and questions 2 and 3 currently remain either unanswered or incompletely answered.

Within my request I asked for (in relation to sensitive claims and ISSC):
Q2) A list of all suppliers/providers with contracts to provide cover assessments
Q3) A list of all suppliers/providers with contracts to treat for ACC

The response for question 2 only provides access to names of suppliers and does not include a list of providers with contracts to provide cover assessments. Since it is the individual providers who are contracted to carry out the assessments and provide the reports to ACC, and the supplier as a contractual organisation to ACC only provides a function more in the nature of an administrative role, I consider this question to remain 'unanswered' or 'incompletely answered'.

Similarly the response provided for question 3 provides only partial provision of the requested contractors. For example, it is my understanding that to be removed from the external listing counsellors are required to notify ACC who will then advise web management to update the website. Consequently this does not provide an accurate listing in answer to my question as counsellors may ask to be removed from that website but still be providing contracted services for ACC. For those reasons I consider this question also remains 'incompletely answered'.

Using the guide provided by the Ombudsman, I can’t determine the reason for you not providing the information. If you were unsure of the information I was requesting then I would have appreciated assistance but I think I have provided 'due particularity’ per the guide.

My request hasn’t been refused, or if it has been refused the reasons for that refusal were not provided.

I would appreciate the provision of missing information as requested under the OIA, and as a matter of good faith.

Could you also please post the provided information on FYI for the benefit of other users as that is where the request originated.

Yours sincerely,

Bridget Morison

Link to this

From: Government Services
Accident Compensation Corporation

Kia ora

 

Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.

 

Depending on the nature of your request you may not receive an official
response for up to 20 working days. We will try to respond your query as
quickly as possible.

 

Our [1]website provides up to date news and information about our work.
You can also follow us on [2]Facebook and [3]Twitter. Further information
about how to contact us is also available [4]here.

 

Summer holidays information:

·         Please note, the three weeks between Christmas Day and 15
January the following year don't count as working days if you are
requesting official information. For more information please see the
Ombudsman OIA response calculator at:
[5]https://www.ombudsman.parliament.nz/.

·         Government Services will be closed between Christmas Day and 5
January 2020.

 

 

Ngā mihi

 

OIA Services Team

       
OIA Services, ACC

Tel. 0800 101 996
ACC / OIA Services 2385 / Justice Centre - Level 7  
PO Box 242 / Wellington 6011 / New Zealand / [6]www.acc.co.nz

ACC cares about the environment – please don’t print this email
  unless it is really necessary. Thank you.

 

 

 

 

 

 

 

 

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. https://www.acc.co.nz/
2. https://www.facebook.com/ACCNewZealand/
3. https://twitter.com/accnz?lang=en
4. https://www.acc.co.nz/contact/
5. https://www.ombudsman.parliament.nz/
6. http://www.acc.co.nz/

Link to this

We don't know whether the most recent response to this request contains information or not – if you are Bridget Morison please sign in and let everyone know.

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